Can Ribera by Zafiro

All the staff was excellent but I especially have to thank Andrea for her welcoming and excellent service. Please please please pass along my thanks to her.

The shower needed something to keep the water from trickling out

The hotel was so beautiful. Everybody was extremely kind and very helpful. Big thank you to all the staff, you guys exceeded every expectation. Breakfast was amazing as was the pool, jaccuzi, rooftop, rooms etc. Located in muro, you reach Palma within 40 minutes, so it was very easy to go everywhere.

Beautiful hotel in a quiet village

There could be more water available in reception

Nothing, It was such a horrible experience that I left the hotel 2 hours after I checked in and had to find a place to sleep

There is no parking in the building and no agreement with any parking anywhere. It is a beach area and there are no public parkings and every spot on the road is taken.The ladies in the front desk are a disaster. They have no idea about their job and how to treat customers. They gave me room card keys twice that did not work and forced me to go down to reception and replace them and when i called reception one of them asked me in a rude way "do you want to come down and get new keys or not?.The first room I was given had a horrible smell of tobacco and I had to go down again to reception and protest. The second room was even worse and I forced one of the staff reception persons to go up and check for herself. It was stinking as if 5 people had been smoking here for hours and she asked me if it did smell????? Unbelievable... all non smoking rooms and the smell was just impossible to sleep in those rooms. Finally they found a room that did not smell.But then the minibar was not working (it was hot inside) and the wifi was not working on my laptop and on both cell phones. My wife went down to reception to protest once again (I could not go because I was already upset beyond reconciliation) and they told her, quote, "it must be your phone that is not working with wifi" and "the minibar is not meant to cool down the drinks". My wife asked the reception lady to show her wifi was working on her phone and it wasnt and then when we were packing our bags to leave the hotel a repair person knocked on our door and said "I am here to fix the minibar" (if it was not meant to cool down the drinks, why did they send the technician???). It is as if they were making fun of us. But they were not. They just have no idea of what their role is, of what their job is.I asked 5 times to talk to the manager/sub-director and he did not call me or showed up at the front desk to discuss the problem. He only said there could be no reimbursement.

We really liked our stay, the staff were very friendly and accommodating. We would definitely recommend this hotel to our friends. The town is a sleepy town not far from playa de Muro and other attractions located in the north of the island (Alcúdia, Pollença). You will need a car though

It would be nice if the rooms were equipped with the line to hang the clothes for drying

The beds were not comfortable, beds moved too much and made a lot of squeaking noises with was very annoying

The property is in well care, clean and all amenities well maintained.

Charging for coffee capsules.

hotel was clean new and modern

Swimming pool so small and it better for child. We need go through inside of restaurant to reach our room, it is so annoying

very friendly staff, clean rooms, nice area around the hotel

staff were very friendly , it was clean and quiet

out of season not many local places for lunch

A lovely hotel in the sleepy town of Muro. Great breakfast and the restaurant in the evening was super. Great staff and a lovely view from the roof at the top over the surrounding countryside.

No nearby parking.

Amazing views from the rooftop pool and jacuzzi, staff very welcoming and friendly, great food in a beautiful hotel located in a quiet and authentic hilltop village. Highly recommended!

very nice hotel and designs … fabulous roof pool

breakfast is okey but the coffee certainly needs an upgrades

Small boutique hotel in a quiet location. clean and nicely decorated rooms. staff were very friendly and accommodating. roof top pool was incredible.

Wry friendly staff, really nice and comfortable room, good breakfast and amazing rooftop with pool

Minor detail: not enough space to hang towels

Exceptional service at the hotel, the receptionist Marga and all the staff was amazing and friendly. It is in a traditional Spanish village with the hotel being in this line and astonishing stylish design.

Great and very stylish boutique hotel in a lovely village. Very clean an quiet. Marga and her team were super friendly and helpful

Muro is very beautiful, but a bit off the beaten track. you certainly need a car. The village seemed to be empty of people. The navigation had difficulties in finding the way out of the village. otherwise the hotel was amazing

High quality finishes and touches, very attentive staff, gorgeous roof pool with the most amazing view, lovely town in a beautiful area of the island. Easy free parking, beach towels, extremely comfortable beds.

It would have been great to have had more umbrellas / shade on the roof and fresh coffee at breakfast as opposed to machine coffee. Also it is weird to charge for the nespresso capsules in the room; it is the first time I’ve ever been asked to pay for them in a hotel of this standard.

Really quite a beautiful place. Updated and modern. Bed was a 7/10.. A bit cheap feeling. Breakfast was great. you can get eggs cooked to order. Miguel at the front desk was amazing. View from the pool is crazy good!

The location is a bit out of the way to anything...

it’s a lovely cozy hotel in a Not very touristy village. the interior is great, the staff super nice, the restaurant also very good and the pool area on the roof lovely!

The doors are not completely soundproof so that you can hear people talking in the lobby or slamming doors. as this hotel’s clientele is probably rather quite, it didn’t bother me much.