Eliros Mare Beachfront Poem Hotel

Bad value for money - not a 5 star hotel

The hotel is not bad but it is a the value for money is not here. Worth it only if you pay cheap price - note they charge for water even if you payed the high price for a half board ?Good service, very good wifi and annimation teamRoom is very basic for a 5*. Room decoration and pluming has to be fixed urgentlyThe restaurant is unpleasant table are too close, pork is everywhere even with cheese or fish

We loved our gorgeous beautifully designed room. The bed was extremely comfortable and the shower was well designed with great water pressure. The food was excellent. We really appreciated that the coffee was freshly brewed and served at the table and not self service from a machine. Truly enjoyed the abundance of fresh fruit. And the amazing desserts. The food was never overly salted but instead wonderfully seasoned. The staff at the restaurant were outstanding. Reception staff was very friendly and helpful. We loved the beautiful landscaping and plush cushions on all the loungers. Loved that the beach loungers were free!

Everything and everyone was simply marvelous.

Food was amazing including breakfasts, lunches, dinners and snacks inbetween. We were premium all inclusive, meaning everything was included except a very few special coctails - and all of the food was just really good, and a lot of choice.Location was great, this is not a huge resort, the beach is close to the rooms, as are the restaurants and other facilities.Staff was super nice and very helpful, they really do everything so guests have a great time. They provided excellent customer service, and Katerina is a gem!The room was clean and nice, the private pool attached to our room was also clean and very comfy.Sunbeds on the beach were super cozy and comfortable, and there were more than or just enough most of the time.Property is very well maintained and just looks nice.

There was no hot water in the room, like at all. If you took a shower at the right time when nobody wanted to (early afternoon), you could get warm water, but not hot. If you tried showering in the evening, it was lukewarm at best, but sometimes I was cold in the shower with the hottest setting possible. This is totally unacceptable and inexcusable at this level, and prevents the rating from being a 10.Also drains in the room hat a bit of a smell, which was not a dealbreaker but noticable.

This hotel exceeded our expectations! When we first arrived we felt a little out of place but we were immediately greeted with a smile and were made to feel very welcomed and at home. We couldn’t have asked for any better treatment from all of the staff whether this was from reception, waitresses/waiters to housekeeping. I would recommend this hotel for anyone thinking about it.Also as an addition, Hazel in the restaurant area was super helpful when it came to my food intolerances and I really appreciated her checking in her being available for any of my questions

We were there with our adult daughters, their husbands and our 18 month old grandson. The hotel was ideal for us, as the main pool is superb for adults, while the kiddies club has its own pool for the little ones.There were lots of activities and my wife enjoyed the yoga, stretching and aqua gym.We were on the all inclusive package, which I would really recommend as it includes most cocktails and a wide selection of wines.

There was a problem with the sewage system, which resulted in a bit of a smell in certain areas of the hotel.

Great place to relax and chill in Kavros Beach ! The food is extremely good and fresh !

Little bit far from the city if you want to visit the old of chania and countryside

Everything was perfect, hotel facilities, staff, beach and food. And many thanks to the animation team for great activities like yoga, pilates and beach soccer.

Everything was perfect.

cozy hotel and nice staffthe beach is great: mostly sandy, the sea is calm and good for those who are bad at swimming and there are enough sunbedsexcellent cleaning qualitywelcome giftwe arrived very late, after dinner time, but they provided us with a cold plate which was much appreciated!evening shows every day

food for breakfast/dinner could be better I think. For breakfast it was always the same and by the end of the week I was tired of the options. Desserts were rather lame (except for baklava - it was scrumptious!), all other were very primitive and perharps simply defrostedmost of touristic attractions are quite far awaythe touristic boulevard is a ~10min walk, consists of cafes and souvenirs shops. To get to the street you have to cross a highway with rather active traffic and no crosswalk nearby

Luxurious beach front hotel with super friendly staff with great breakfast and dinner buffet

Towels were a little worn

We really liked the pool area and the beach, we also enjoyed the restaurant and the bar manager Yiorgos and Maria from the reception were super nice! All in all we had a good vacation but some things could be improved.

Unfortunately most of the staff was moody and unfriendly a lot of the time and there was always trash standing outside of our room that the housekeepers left there.

The staff was very friendly and helpful. The food was quite diverse and always delicious. The beach was really clean and a pleasure to relax on. The bar staff (hotel and beach) was very friendly and the cocktails were top notch.

The hotel staff could not do enough for us. We had a wonderful welcome. The hotel is clean and has a luxurious feel to it. The food was of a high quality and a huge variety catering to all tastes and diets. We had a fabulous time and were even treated to an upgrade due to our anniversary.

It is very difficult to find fault with anything.

Food was great and i liked very much the private pool from the room, and the fact that the beach was close.

Mattress was awful (never had such a bad experience before in my 20 years of traveling) ...and the towels had a very bad smile ( like they weren't clean properly). Same thing i noticed with the glasses from restaurant... So cleaning is an issue for me. This hotel its not a 5 star hotel for sure. More as a 4 star.

Welcoming and attentive staff.Nice pool, comfortable.Nice beach.Good food.Good wi-fi.

For a 5* hotel, the bedroom was small and was missing decoration. Room was 3/5.No proper medical kit and no good pharmacies around. I was throwing up for more than 24h and there was no medication available.

It was spacious and very well designed. Loads to do and it looks so amazing

Gym was small and equipment was quite outdated but it got the job done

Stylish, well-sized roomsExcellent buffetA la carte menu very reasonably pricedVery energetic events team with daily activities and evening entertainment

Towel policy (only one per person per day and could only be changed at set times) too restrictive. Any 5* star hotel should offer unlimited towels.Beach drinks service not available.Pool too small for the size of hotel.

Friendly and helpful staff (all of them).The beach is really nice, the pool as well. The food was tasty and there was something new every day. We also got a better room without an extra charge, which was a pleasant surprise.

I didn't like the fact that with the HB offer we had to pay for the still water... I know HB has its rules, but still water should be always free of charge (in fact, in some restaurants on Crete it is free of charge, and it doesn't have to be a fancy place).

Wonderful and friendly staff, very clean, lot of facilities, clean pool and beach.

There is sensor in the room that checks for movement in order to activate the electricity. After 10 monutes it shuts down. For us with a young baby, this meant we had to stay in the room and could nit sit on our balcony undisturbed. I did not appreciate how it was dealt with, we were told to leave window open so that the curtain would activate sensor. OFCOURSE THIS DOESNT WORK! When doing a written review on app, I got a call within the hour that they all of a sudden actually have a solution (extension cord from socket of fridge). Clearly, a WTF moment why nit offer that the night before?! This however again technically didnt work and waited 2 days for them to fix and they never came back to us.

When we arrived we were weLcomed Like kings and queens! Fresh towels and drinks! Heavenly! It was a very good first impression! And we felt at home! The rooms were very nice and quiet and easy to access with the stroller! The buffet was incredible and the staff was AMAZING! AllSo sweet with my kids and the food was different every night! We LOVED the bread: freshly made and tasted delicious! Also the ladies at the pool bar Cristina and Hara were the cherry on the cake! So sweet and professional! My girls and I fell in love with them and we miss them a lot!!! Pool is spectacular and the beach is mainly sandy which was good for the kids!!! Loved the iced cappuccino and the kids menu!!!

Not clean enough. Hair everywhere on the stairs and in the room. Some things were updated and needed some fixing. Also the pool towels were not clean enough even if we changed them daily. Also I was very turned down by the mini club (this is one of the things I was looking for being alone with 2 kids). No real activities and the only girl taking ‘care’ of the kids speaker mainly German and clearly preferred German kids. Not happy at all with that. Activities for grown ups were great and full of energy thanks to Olga and Dimitris!

The hotel and the stuff was amazing, I will definitely go back next year!The beach was beautiful, the food was great and the room was spaceiuos.