Hydramis Palace Beach Resort

Very nice and helpful staff. The restaurant offers a good variety of food. And the room was very spacious. Great value for the money

Most people working there are very nice. The property was very clean and the room was comfortable.

The property was lovely but the beach area is misleading in the pictures. You cannot walk into the water. There isn’t sand but giant rocks so there is a wooden platform down to the water that is covered with algae and a bit slippery. Just a half mile west of a stunning beach. The property should make the beach area more attractive. The food was okay but I’m glad that we only got a half board and explored local places instead of just eating on site. The breakfast never changed in 8 days and there were not a lot of veggies options in the morning. I tried to get an omelet made a few times and the cook walked away each time and I never saw anyone actually getting an omelet although there was a station and toppings presented each morning as if it was an actual option. Pool table sticks were barely usable which was disappointing since you were expected to pay to play.

Location, hotel layout and architecture, exclusivity of the beach.

SOME of the stuff members' attitude was a bit "below standard", cold and not really kind.

Sea temperature

Food was bland. Entertainment was poor.Extra Charge for room safe. Smoking was everywhere including the buffet area.

The hotel and its surroundings are very beautiful. The young staff is kind and polite. The reception staff is helpful and kind. The pool and the private beach are very good and useful with small children. We always found something delicious among the food.

The older, male waiter (Stratos) had a lecture tone and unnecessary affectation at the PoolBar. We avoided him whenever we could. In the restaurant, we were not able to sit where we wanted to (there were times when the older, male waiter would have sat us in the smoking area with a small child).

Staff were friendly and seemed to enjoy working there. Facilities were clean, buffet was actually good. Pool was lovely as was the children's play area. Great for families.

While the pictures looked like a sand beach, it is not. The reason for the trip was so my toddler daughter could play in sand and walk in the Sea. Also, there was no map of the facilities or local area. Snack time pizza was terrible, don't recommend it (ice cream was good though)

The rooms were spacious and well designed for a comfortable stay. The pool area was nice. The hotel is right by the sea. Good breakfast buffet. Overall it was a pleasant stay. Very clean and the staff were friendly.

The mattresses could have been better, especially in the couch where one of the kids slept. The sea had lots of waves but it could be because it was mid October. Maybe in the summer it’s fine.

Reach and tasty breakfast and dinnerGreat pool, enough umbrella and bed at pool

Bed was to hardEntertainmant poorRocky seaside

The hotel is big and the location is great, if you have a car!!!!

The staff are not really disciplinated for 5 star hotel and the cleaning in the room is very very far from 5 stars.In order to receive it well good, you have to fight for it!After our complaints of course the hotel apologized and offered us a room with full see view, behind this see view was staying the loud music from the bar until late time. Of course they have mentioned me that nobody until now complaint of it, so I did not dare to say something after all other issues we have past there. if you are young parents who really want to put their little ones to the bed in time and to have your own time is impossible because some rooms of this hotel are exactly on top of the bar and they have very loud music! Or other rooms are under the swimming pools and same problem!I wouldn't recommend it, if you have luxury expectations for the accommodations or silence sometimes. It depends a lot about your profile and what you look for.Regarding their description on their site as well is not really matching reality, they are having serious logistics problems and the little customers are ignored totally. Is more for young couples without kids who want to enjoy their stay never mind how or for some old couples where the heart still feels young, if you want to have a nap there is not possible noises around, works or everytime there is something.Regarding the cleaning we found the room in a horrible condition air control full with dust throwing it in the air! bedsheets with spots and not only. Of course only after our complains we v got better! But it shouldn't be like that. Probably the room was not checked before they gave it to us.When we changed, the room was much better! But still I remained with the feeling that is a bit unpleasant, talking to the owner about this experience I received some comments not really decent I would say.

It was clean. Staff are great. Location is 15 min to Rethymno, and 35 mins to Chania which I found convenient. Nearby, there is a small street across the road with plenty of restaurants and cocktail bars.It makes sense to take breakfast + dinner, so Half Board. Otherwise you are stuck in the hotel. AC was working, cleaning and laundry were timely and smiley.Close to beaches in the south of the island. Not far from Balos. Far but reachable from Elafonisi. Has bus stop nearby but car rent opens different perspectives of the island.

Have been to Hydramis 10 years ago and back then it was good 4 star.It is still 4 star, nothing improved or has been added to make it newly declared 5 star now.If you dont like pork you might be vegan for few days as they don't offer alternatives very often)Pool is still boring and small, feels like 3 star around there.Beach is nothing close to other beaches in Crete, not worth choosing this hotel because of private beach.

The view was good

Everything else other than the view from the room we didn't enjoy. Hard beds, low pillows, low quality food, smelly towels, dirty pool, etc. It's like a 3-star hotel

The pool is nice for kids and view of the sea.

Noisy place that does not cater independent travelers. The food is not of good quality, and there are no alternatives close. The beach is not sandy and waves suitable for children. Understaffed and/or badly managed as all staff feels exhausted and snappy.

Place was well maintained and clean. A small balcony facing the sea was great. Staff at reception and restaurant were friendly and helpful. The beach is just at the back though lot of pebbles for first 10-15 metres into the water. You got the bus stop for buses going to Chania, Rethimno and Heraklion at about 200m. The road to the bus stop from Hotel is like a service road ( public road ) but no lights.

No kettle in the room as such no options to make that midnight or early morning tea of coffee.We had booked for breakfast only but seemed a wise decision as the food options for meals seemed to be the same each day and lacked variety.

The hotel grounds were beautiful with floral decorations. The staff were very helpful and eager to help. The breakfast was good. There was a wide variety catering to all. There were exercises and sports games organised around the pool which was great fun.

The beach was loaded with stones making it really tough to get in and out sand dangerous for the elderly guests. The all inclusive drinks on offer were of poor quality and there was very little variety.

Very tricky - the gardens are immaculate and so is pool area. reception inviting. Reception staff accommodating

I asked for a quiet room with large double - I got a room with the boiler underneath the balcony going all day, the extractor from the kitchen belching out fried food smell which really ruled out using the balcony. We had a small lift beside our room and every time someone used it there was loud grating noise as it rose and fell - lovely when you are trying to sleep. Air con in the room - well my hand fan could put out more cooling air. We also got 2 single beds pushed together - one of which broke. The sofa that they quote is in the room wasnt and there would never be room for one. The bath you climb up 2 steps into it as it is between 2 walls - very tricky, there is a grab rail on the wall but I was very frightened of slipping. Terrible drain smell. Couldnt use shower properly in first 24 hrs as attachment missing so you had to hold shower head - now the cleaner must have known that. All of this was within the first 24 hrs - so although its not something I normally do but I had to complain - to her credit the manageress said she would move us but as we were only there for 3 nights I declined as really couldnt be bothered to move all the clothes after I had just unpacked them. The second day no hot water for shower in morning or evening. No internet for most of the day. Food - well mediocre is perhaps bumping it up. Plates cold so food cold. No water at the table - water is so cheap on Crete so not need for there not to be a complimentary small bottle - but no. Each of the 3 nights we had 1 small water and 1 glass red wine - you dont see a bill as its was booked to the room. On checkout those 2 were 8 euros a night. My husband said the red wine on the last night was just like grape juice. We have lived on Crete ourselves for 8 years so we know what to expect and this wasnt it. We had previously spent 4 nights in a hotel near Chanis - poles apart - I would never return to this hotel. I have given 2 stars for the Staff

The staff were incredibly friendly and helpful and welcoming The flowers were beautiful and well maintainedThe reception staff organised so quickly a double topper for our twin beds - amazing!

Beach is pure rocks A bit old Weak powered hairdryer

Variety and helpful staff

Pool bar food and service was limited

Clean, good location largely friendly staff

Beds are horribly uncomfortable

Good location by the beach, well organized and nice garden and pool. Friendly staff.

They asked for extra money to use the safe in the room. Seriously who does that? Simple unacceptable. The breakfast ends too early for a vacation resort and although great variety lots of basic things missing and quality could have been better. Toilet paper could not be worst quality. Not acceptable for a 4 star hotel.

The staff were very accommodating and friendly. My family and friends purchased the all inclusive option for the resort. The rooms were comfortable and family friendly. Activities were planned throughout the day and the activities director was always available for fun! Lots of places to see close to the location. Highly recommend