Hotel Cascade Resort & Spa

Friendly, helpful staff, clean rooms, secluded valley location, excellent superB meals for every occasion, free access to the Demjen SPA, free parking, special Christmas food :)

The hotel and outside baths certainly need renovations and improvements, you can see amortization in the rooms and bathrooms, wifi is outdated 2.4 ghz with 1 bar signal (might matters to some) in the rooms, tv tons of channels not available why not just remove them instead of wasting the time of the guests skimming through black channels. Room cleaning is not every single day, it should be for a 4 star at least room refresh. Overall the money spent by guests (~100k huf/night) does not reflect the quality the place especially the adjacent thermal bath should provide. Same goes for most hungarian bath places tho, the years go by but the facilities hardly improve (if not the opposite), still enjoyable to visit once a year.

All of the staff were friendly and helpful, and most spoke English very well. The sauna and pool were great, and the Demjen (sp?) thermal bath was only a few minutes' walk away. The buffet dinner and breakfast were very good! I loved the decor of the dining room for dinner.

The carpet in our room had some stains. Otherwise the rooms were very nice.

It's hard to find something. The massage is paid but very good and the indoor spa is fairly enjoyable. The outdoor thermal bath is free for hotel guests so that's finally something they don't charge extra for.

The room's quality was bad: the balcony door was broken and it couldn't be opened while the shower door couldn't be closed; the light was flickering, the smell was awful, and bugs were everywhere. In other rooms the TV controller was not working, I heard in an other room the bathroom door knob was broken, and so on. The rooms need a serious renovation.Rooms also didn't have a single complementary bottle water so whenever you got thirsty, you had to pay for the waaaay overprice beverages for which they charge extra fees like service fee and tips.The breakfast and dinner had no variety, it didn't feel like a 4-star hotel but more like a small countryside motel.This 4-star hotel is a shame for the price they charge it for.

It was relatively new. Bath is close and very good, it was clean and the dinner, breakfast are fine.

Paper thin wall, we could hear what neighbours were talking, even when they switch on and off their lamps. We felt we are with someone else in room. Nobody speaks english.

I liked the thermal bath, the cave bath, and the hotel's massage but considering the price I paid for my stay, it was not worth it at all. The staff is nice and I see them trying their best but some decisions are out of their hands.

The room's balcony door couldn't be opened and the room had an awful smell the whole time that we couldn't get rid of. The bathroom door couldn't be closed. The toilet water was leaking. The light was sometimes flickering.There's no welcome drink, nor any water prepared in the room so any time you get thirsty, you must buy their way overpriced drinks. There's no free water even in the sauna.The TV's controller is sometiems working, sometimes not. You have to figure out where and how to press buttons to make it work.I heard in another room the main door can't be closed.The rooms needed serious maintenance and even when we asked for help, the staff were very sorry for the inconvenience but didn't offer a free beverage or a late checkout or anything to help us feel that we didn't overpay for a subpar experience.The food is okay at best. Breakfasts and dinners have very limited options.

Wonderful location next to the Cave Bath in Demjén, close to the salt hills of Egerszalók and the historic city of Eger famous for its medieval castle. Great variety of food selection during buffet dinner and breakfast and the unique option to enjoy late night spa even until 2.00 am every day during all seasons.

Room temperature was constantly set to 26 degrees Celsius even during the night without the option to reset the thermostat.

I love the room king suite 106 but Ikea cups in king Suite?

Your staff is unhappy, no one smiles, nobody speaks English!? Breakfast not much vegan options

Good

The staff spoke very little English and were not very friendly, the internet in the rooms was non-existent and the hotel spa and wellness was very basic

Comfortable room and nice location. LED lights is so cool!

The lady who attended us at the reception was really unfriendly and didn’t help us at all. She didn’t explain us how to move through the different facilities and even when we asked her fir a second time some details she gave us wrong information, without apologizing later. Really, this kind os service makes the whole hotel seem worse than it is, it’s a pity! The rest was good.

Excellent location, nicely furnished room, good selection of food and wine

facilities are nice, food was outstanding.

You can not smoke on the balconies, only hotel of this class in which I had such issue.

Cleanness-location

Upon our arrival the receptionist was super rude and unhelpful with a bad attitude! I was so upset to see this kind of behavior on the first moment of my arrival

The food was great and the view from the restaurant with the sunset was very special. The towels had a great fragnance.

The music on the corridors was too loud and switched on too early in the morning.

Location, service and cleanliness, access to thermal baths (included) and cave bath (not included) close by.

Slightly disappointed in the hotels buffet dinner service in the sense that they deliberately did not make plain water available to patrons at the buffet dinner, so that if a guest wanted to drink anything they would have to order from the waiter for an extra charge. Kind of sneaky! Other than that the food was excellent.

Safe, kettle and fridge in the room; Buffet dinner with good variety and quality food; location not far from Eger

Unreliable, bad WIFI; The hotel's name is misleading: as hotel guest you get free entrance but the the "SPA" is not part of the hotel and you can reach it only from outside of the building. The free entrance is not valid for the more famous cave bath; The hotel's own wellness area is quite small compared to the number of guests; They charge by default 27% (!) service fee for the drinks ordered at dinner which is extremely high

good location.

poor food, dated and very small buffet system, need better coffee dispensers with fresh milk, definitely new international menu, lot less pork!

Well designed, clean, nor crowded hotel. Kind staff. Very good restaurant with live music

Beautiful location, open-air spa with late night opening hours, cave bath, great variety of food, family friendly hotel and amazing hotel interior.

When booking more than one room, staff couldn’t sort out to be located at the same floor with family members, TV controller wasn’t working, bathroom water temperature controller was malfunctioning.

Hotel Cascade Resort & Spa is always a great place to stay. Nice food, nice service and the spa is still great.

Breakfast and dinner was rich and tasty, pleasant decor in the common spaces and the room, the garden for the ground floor room was a nice surprise, pleasant waiters and good service at the restaurant, outdoor pools were fine.

Poor English knowledge of the receptionist. No vacuuming or bathroom cleaning for 5 days.