Hotel Cartoon Razgrad

Staff were helpful.

Room was cold and it took several hours to get warm. Dinner wasn’t okay.

Perfect view, perfect location!

A little bit old but clean and tidy.

The grand hotel & casino of the city; modern; great downtown views on the Ibrahim Pasa mosque; good buffet breakfast; kind service; free private parking & working Wi-Fi;

very small standard rooms with no balcony;

Location is great, especially if you are given a room with view towards the city centre. Parking is big and sufficient even on busy days. The hotels is nice modernist building with some good qualities in terms of architecture.

Not well maintained and managed and the hotels isn't quite a clean place. Staff, including managing staff could do more to make sure every corner is cleaned and no stains remain. Breakfast wasn't great even for a person like me who only needs a few eggs. Didn't feel much enthusiasm from staff.

Amazing view of the city Center and the mosque

Mini bar was empty, finishing was with low quality materials

Nothing!

I am sure about that the rooms weren’t cleaned by anybody. The covers of bed were dirty. There were really big red spots on it. Then i called the lobby and they changed our room. This time the covers were a bit cleaner but the bathroom. It was so dirty and we couldn’t use it. The room was extremely cold. Air conditioner is not good enough to heat the room. Shortly it was really bad experience for us..

The hotel is located at close to the city center square. The rooms were clean, nicely decorated and had a good space. The breakfast was OK comparing that there were very little people staying at that low season time.

Some of the staff was not willing to help or had that awkward ignorance. We were miscommunicated about the breakfast time at the check-in. At the one of the rooms there were no minibar and it wasn't communicated as well.

Overall good

WiFi is spotty and I ended up buying data plan

Breakfast was bad. Not too many options. Restaurant conditions bad, cleanliness poor

Elevators not working properly. If you push up button, both ways are activated :)

Not the relaxing stay we were hoping for.

If you have mobility problems getting down to the centre could be a problem as there are so many steps, Also loud music all night long as the disco goes on from 10pm until 6am not good when you are trying to sleep, Could not get the aircon to work it says do not touch the controls how are you suppose to work it!! could not open the window because of the music so was very stuffy in the room would not stay again.

There was free parking, some of the staff was very friendly. The breakfast wasn't bad.

The receptionist with name Emel I think was the name (a little bit old lady) was extremely rude. Rooms on the first floor are extremely bad for 5 stars hotel. TV not working, toilet not working, broken lamps, one of the rooms which we have been moved had very bad smell. Heard that manager doesn't care about the guest comfort unless they are special guest which is very unprofessional. The worse hotel we have ever been. Only the reception is 5 star. Even outside is not maintained full of grass, broken things and rubbish everywhere. Shame. Wouldn't recommend it at all.

Central location.

Breakfast was disappointing… there were not enough options for food and hot drinks were served in plastic cups.There were no open facilities after 8-9. Only the restaurant with limited options.We wanted to check in 1-2 hours ago, even though the hotel was fully empty they didn’t let us check in.

Spacious rooms

The airconditioner did not work, it was too noisy from people partying in the parking lot. Breakfast was adequate.

Great service. Excellent view. A great stay for business ans lasure. Breakfast could use an upgrade.

Breakfast did not have a lot of options.

Smart roomIf you have an aversion to brown might be worth finding somewhere else!

No foreign satellite channels as stated.Breakfast terrible20min uphill walk from bus station

The staff was very helpful and polite. The hotel and the room itself were well climatized. Great size of the room. Clean and cozy.

The swinging glass door to the bathroom is a terrible idea.The breakfast was a bit disappointing.

Perfect locationFriendly personal - as far as this is possible for there working conditions…

COLD!No matter, that the AC was on 27 degrees, in the room was cold.At the morning breakfast war no heating at all!The breakfast itself was like in the socialistic times - have a look on the picture.The shower in the bathroom was brocken and very dirty. The sealing was bad and the all bathroom was in water.

good location, pleasant hotel

the included breakfast is poor

it was clean. nice view and very friendly staff

not very easy to reach with a car. the stairs you see going down to the city center needs to be cleaned and maintained.

We had two rooms on the first floor, very clean and comfortable. Supervised parking. Location close to the city center.

The breakfast is very poor in terms of content, quality and service. The parking lot with pits and puddles of water.