Hotel Čatež - Terme Čatež

Nice hotel, comfortable and clean rooms. Good connection to the winter riviera with a tunnel and very nice pools. Delicious food and friendly staff.

The hotel is cozy and warm. I felt very comfortable staying there.Pools in Winter riviera are excelent.

Breakfast and dinner were bad. The selection was small and the quality of the ingredients was poor. The juices were watered down, and the coffee was bad.Animation for children is poor. There should be more events, not just a bunch of token-operated toys.

Breakfast

There were some kids club at the hotel and they where screaming and running around in front of our room. We complained at the reception but they didn't do anything. The kids also woke up us early in the morning. We came to rest but that didn't happened.

Staff was very kind, the room was ok, connection by tunnel with winter riviera, all the payments were made through the bracelets (no need to bring money in the complex). Winter riviera with slides was very nice for our son (4years old)

Too crowded in the winter riviera, dinner was not so good, room was too warm

The pools are fun for the kids but very crowded. Food just fine.

Staff not enough polite. Paying for drinks during the dinner unaccessible. Rooms need refreshments, those carpets are terrible and beds old. Also there is a bugs inside the rooms so don't open the balcony door.

Food was tasty. Pools were great.

The room was a disaster. The bed was extremely uncomfortable. It was way too hot in the room and whenever we wanted to open the window, 20 forest bugs come in. We couldn't get rid of them. They were everywhere, in the bed, on the walls, in the curtains. It was horrible, we didn't get sleep at all. Toilet was really dirty, we had to clean it ourselves. The curtains were torn, all in all I just wanted to check out as soon as possible. Not worthy my money. Wouldn't recommend to anyone. One of the worst hotels Ive been to.

The slides and pool area are beautiful.

The staff is not friendly. They know if it's not you, another tourist will come next year. The waiter in the restaurant of the hotel asked us to change the table in an impolite way, which sounded more like an order. The receptionists are not aware of basic information such as "What is the price of the sunbed chair at Riviera" or "How to call another room". The cafe next to the hotel (where all the activities for kids take place) has rude waiters. We asked one of them for drinks and he answered that he was very busy. For our request to call the manager or supervisor, they replied that they don't have one. and kept ignoring us. The Riviera is overcrowded in high season (maybe they will start thinking of limiting amount of people)...Sometimes there is no space to leave your belongings. While swimming you should look around, not bump into the kid next to you. No one from the staff cares about tourist comfort or great experience. They are oriented on mass low-quality services tourism.

Cleaning ladies were so nice and dinner was great.

Water in swimming pools is unpleasantly warm. Not possible to stay inside. Stuff except cleaning ladies were cold and uninterested.

Nice hotel. Clean and comfortable beds. We had 2 entrances per day to the water park nearby so it was great.

Poor breakfast and dinner ?

Staff were great. Breakfast is very good. Winter riviera is also very nice.

Not possible to adjust hot/cold water in the bathroom, the mattress on the bed is too old and worn out - extremely uncofortable, bathroom doors are not possible to close. Generally, the rooms need renovation - not only related to aestetics but realy basics of comfort.

Breakfast was good, but always the same. It could be something different from day to day.

There is no EV charging station. You should put in place one that would be free of charge for guest.

Very nice and clean spa center. Good location and kind staff.

Extremely uncomfortable, old bed and pillows. The rooms need renovation, but it is clean. It is necessary to pay additionally for the towels and bathrobe in the spa.

Facilties were clean. Staff very pleasant and professional. Food very delicious. Highly recommended.

The fact that there are no bathrobes and slippers. This is a must.

The food is great and very tasty. Both breakfast and dinner are lavish and threre are plenty to choose.

The bed is uncomfortable and the furniture in the room needs renovation. You can even hear the floor creaking under your feet when you walk. The wi-fi is terrible in the room but very good at the pool.This is the first thermal spa I have ever been to whre they charge bathrobes, even if it says on the booking that they are included in the room. The corridor to the winter riviera is very cold and windy.There is only one receptionist on chek in and check out and it makes the whole precess very slow and tiring.

Food, cleanliness, amenities...

Cloaks should be included in a package...

Staff, extra bed, dinner and billing - all much better on the previous visit. At the other hotel!

Property has a really nice blend of hostalgia mixed with a bit of modern era. I love the hygiene, staff, atmosphere, calmness. That's how I imagine a place to rest without any distraction.

Just some minor room thing that is not worth mentioning. It didn't affect our stay in any way.

Location

Old, room was very warm, a/c wasn’t working.

location, food, staff

you do not get bathrobe in room for free, that is ridiculous, and you get only one entry to winter thermal rivier

The cleanliness of the whole facility was great, meals were satisfactory. Staff was always very nice and available to provide us information.

Nowhere was indicated on the booking website that currently the saunas in the winter thermal riviera are being reconstructed. There was a small sauna in our hotel and a sauna in the nearby hotel. Master bed was uncomfortable.