Best Western Hotel Santa Caterina

Has a nice view and situated not far from the centre.

Our room didn’t have a balcony and window facing pool area. Not much privacy and had to keep curtains closed while we were in the room.

The place is very clean and the rooms are nice and tidy aswell. The staff are very helpful and ready to help. Breakfast is good and offers varried continental items.

Parking is limited even though I managed to park in the small parking place.I later discovered that in case the parking is full a parking facility is available right in front of the hotel too.

The check in was easy. Plenty of parking was available. The room was small but quiet and had a large modern bathroom.

The breakfast was limited in selection. You had to squeeze your own orange juice. This was quite messy and unsanitary. Very few gluten free items. Almost all the tables were in the hot sun and staff did not want to accommodate table change. The town was a mile away and so were the few resturants. You could only get to the sea shore by car, you could not walk.

Reception staff are kind. Good location for airport CTA

The restaurant is very bad, the food is low quality, even charge 10 euro service charge.Worse restaurant in Sicily island.

Comfortable beds, good shower, very clean. Evening meals taken in the restaurant were very good although on Saturday evening needed more waiting staff as they knew they were going to be very busy.Check in & out was good & reception staff very helpful.

Pool out of use throughout our stay due to cleaning.Breakfast buffet wasn’t replenished regularly.Service at breakfast was not consistently efficient.

All the staff in the hotel were excellent. Hotel restaurant was very good, authentic Sicilian food.

The hotel wasn't well signposted so a little difficult to find

Fresh fruit at breakfast, calm atmosphere round the pool, view of the sea

Room very small, no bath, no smart TV or English subtitles, had to pay for beach towels to be cleaned, very high price for what we got, pool was often dirty with leaves and ash

It was clean and has a good restaurant

Upon check out we inquired about a taxi price to the airport, however, the receptionist indicated not knowing. When asked for a number, she was also not able to help out.

Clean, comfortable & mostly pleasant staff. A relief after some of experiences in Sicily.

Location of Hotel. The hotel itself. The room was good and the staff were friendly.

Method of cleaning of pool area from volcano ash. it was too slow and we could not use the pool because of it.

Room cleaning was good, and so was the location and the reception staff.

Breakfast wasn't great and some of the breakfast staff weren't great either.

The staff (receptionists, waitresses) did their best, the hotel is small and, therefore, there are no crowds at the swimming pool or in a restaurant. A cosy, calm place to relax.

Breakfast: almost no vegetables, very limited choice of cheese, coffee that you need to order. The rooms were clean, but the restaurant area where breakfast is served needs supervision - the bowls in which tomatoes or fruit were served were simply dirty. And some fruit were not fresh.

View and pool area

Wi-fi very poor

The room, the staff and the breakfast were all perfect

We were in a room on level -1 and the WiFi was not available

Clean, homey and welcoming. Nice pool

Wifi was not working all weekend and there was no one to fix it or provide a solution. To be fair, when we really needed internet, the receptionist gave us her desk computer to sort out our flights.

Nice view. The room was clean. Good food.

Ubication good to get to some important points of Catania. Near the centre of Acireale by walking to find good places to eat, apart from the restaurant of the hotel.

The restaurant and terrace located upper some rooms was a little bit noisy when cleaning after 23.00 pm.

The room was a good size and very quiet. We only ate in the restaurant on the evening of arrival and they were very accommodating despite our late arrival and we enjoyed the pizzas!

There wasn't much parking especially in the evening when the restaurant was opened, there were often large groups of people in celebrating. We didn't eat there the second night since the main restaurant was full and we were only offered the quieter area which didn't have the same atmosphere.We also tried to get drinks in the bar early evening but the service was slow so we ended up going into the town.

B'fast was excellent. Room was very comfortable and clean.

occasional noise in the corridor

Clean and nice staff. Pool area very pretty too.

No internet throughout our stay creating lots of inconvenience. By the time of our departure it was still not fixed.Water pressure flactuates and some items/facilities are dated.