Mercure Poitiers Site du Futuroscope

Very helpful staff

Restaurant shut due to myself not realising we went out off season , so getting food was a pain

Location

Room was extremely warm during some Indian summer days. Hotel advertised air conditioning. After checking into room, air con not working. Unbearably warm. Window was on a very busy street. Staff said aircon was not available in October although no conditions listed in their booking.com listing. We asked for refund but they said they wouldn’t charge us & we needed to contact booking.com. (No clear way to contact booking.com). Dirty & torn rugs in reception area.

Very helpful night receptionist

Hotel was booked as half board but no restaurant open at night. Bar closed at 23.00pm.Minibar in room didnt work. Dirty carpet in room. Dangerous damaged carpet in the lift

Great location for the trip back from Spain.

Dogs not allowed in the restaurant, despite being told they would be last time we stayed. Went over the road to the Ibis who are the same group and my dog was allowed in no problem despite us not staying there.

Nice, spacious room, car parking available, dog friendly (although with a charge per dog). Quiet room, despite being next to the lifts.

Room service not available, despite being advertised.

Stayed here last year and we had a great stay, hence why we booked for this year, but what a difference a year makes.

No food available and the receptionist was more interested in reading her book and being on her phone than she was in paying guests.

Great location en route to Spain and home again. Friendly staff and clean comfortable rooms. Free parking on site.

Great location en route to Spain and home again. Friendly staff and clean comfortable rooms. Free parking on site.

Good location and very nice room

Not really dog friendly

Good location and very nice room

Not really dog friendly

Located just off the motorway, very comfortable and great bar area. A special mention to Morgan who was on duty when we arrived, he was incredibly helpful and a great host. We would stay there again just because of him. He organised for us to go to a different hotel to eat as the Mercure restaurant closes Friday evenings even giving us the person to ask for and cleared it for our dog to be allowed in.

The restaurant was closed for dinner.

Perfect for our needs

Towels weren’t great quality and the evening meals could have been better, I had to leave half my steak as it was full of gristle.

Right by motorway

No hot water for showering at 06.15 despite running tap for five minutes

loved the proximity to the futuroscope, many good restaurants in 5 min drive. breakfast is in a large room facing a lovely wood view.

breakfast , you set the table yourself, barely see some stuff member paying attantion…

Instalations ok

The big waiter in Restaurant smells hardly sweat, like no shower. Very descasting when you are eating. ( maybe using deodorant will improve? Just a constructive tip.A pitty because his attention was ok!!!

We had a nice family room, the shower was great. Bathroom and toilet separated was a plus. Breakfast was good and the future hotel tycoon at the reception had hospitality as het second name. He really is a nice and humorous guy. Tip: In general the hotel offered a great breakfast. It would be very thoughtful to have a basket with already cooked eggs. As a gesture it now is possible to cook them yourself, but this resulted in a liquid egg as I'm not used to cooking my eggs the classic way :)

The room was adjacent to an elevator which was rather disturbing during the night. In addition, our room had a somewhat unpleasant odor when entered (drainage maybe?). We left the windows slightly open during our stay. In the complete picture of our stay this was a minor but noteworthy issue.

We had a nice family room, the shower was great. Bathroom and toilet separated was a plus. Breakfast was good and the future hotel tycoon at the reception had hospitality as het second name. He really is a nice and humorous guy. Tip: In general the hotel offered a great breakfast. It would be very thoughtful to have a basket with already cooked eggs. As a gesture it now is possible to cook them yourself, but this resulted in a liquid egg as I'm not used to cooking my eggs the classic way :)

The room was adjacent to an elevator which was rather disturbing during the night. In addition, our room had a somewhat unpleasant odor when entered (drainage maybe?). We left the windows slightly open during our stay. In the complete picture of our stay this was a minor but noteworthy issue.

Really comfortable bed in pleasant room. Delicious dinner.

We’re English and we only use loose tea in a tea pot. If we make tea in a mug we use a tea bag. It wasn’t really a problem, just the only thing I could think of!

Convenient location and good, on site parking. The staff were friendly, cheerful and very helpful.

The decor was dated and breakfast was poor value for money. Dairy products were left uncovered with flies in the area, quality of the cooked meats was poor and we would have expected better, given the price charged.

The room was very good. Easy access from the autoroute. Quiet room perfect for our on the road overnight stay.

The breakfast was a bit sparse for 17€. I was really hoping for a real flaky French croissant but these were more bread like. The fresh fruit salad was basically pineapple and orange which is too acidic for me first thing. Berries, apple and banana would’ve been nice.