Excelsior Planet

The decoration and the aesthetics of the hotel are really nice. Room was of decent space and storage. The bathroom was excellent. The wellness facilities were ok and the staff was extremely kind and helpful.

Breakfast was nice but kinda repetitive. Also no sliced cheese was a first. The limited time access to the spa makes a wellness experience rather stressful. Other that these details is was a really nice facility.

All was awesome, one of the best hotel that I ever stayed.Food: every dinner like a gastronomical and aesthetic orgasms.Service exceptional! Stuff very professional and friendly!Rooms are renovated, high end design.

All staff are very helpful. Breakfast and dinner are exceptional. Last time i was in this hotel 3 years ago, it didn't changed and it's great )

Excellent location, very close to the slopes. Kind staff and nice room. Very good massage.

Very friendly staff who went above and beyond, the location is fantastic and just perhaps 80 yards from the two chairlifts and slopes, food was exceptional and the room was brilliant!

The hotel was lovely and in a great location so would recommend even if it was on the pricy side it did tick a lot of boxes.

Like most ski hotels there seems to be an 'old school grandma theme' to the decor on the ground floor. The bedrooms are contemporary and really great however as a destination place to chill and unwind - they really do need to invest in their ground floor lobby and lounge area. It's an amazing location and they have the space but the decor is 30 years out of date downstairs and not a place you would want to come back to and unwind after a day's skiing. We ate out and came back to the room but did not spend any time downstairs.

Breakfast was good although food was not that hot

The challenge is how to keep a buffet breakfast properly hot, rather than luke warm. I would have appreciated a SMART TV with, e.g. access to netflix so that non italian speakers can watch some movies.

Comfortable Clean. Great location. Delicious Breakfast buffet. Helpful staff.

The service from every single member of staff was exceptional. From the owner organising an emergency dentist to the guy who brought the car round having dug it out of the snow and put the snow chains on (!) was really impressive. The food in the restaurant was of a extremely high standard and at a very reasonable price. The staff in the restaurant and behind the bar were incredibly friendly, attentive and professional.

Location, Staff, Dinner

Michelin quality meals, wonderful staff, superb location close to the slopes.

Slightly disappointing spa.

perfect location just next to the main chairlift in Cervinia

The room is very cozy, it could be a little bit more modern.

Location, ski equipment storage, restaurant & service.

Room and lounge were dated

Breakfast was really good, large selection, good quality. Evening meals were very nice but so many courses! Staff we really superb, they made the whole holiday really great. So friendly, accommodating and good fun!

Spa area was very small.

Breakfast and dinner was amazing. Also the spa was exceptional! Loved everything about our stay here. Service also beat my expectations by far. The workers were personable, kind, and thorough.

The pillows weren't as comfortable at first but then we asked for softer ones and they were really nice.

The location is perfect - directly by the ski lift. The hotel restaurant was great - one of the best in the village. All the staff was friendly, attentive and nothing was a problem. The cleaning ladies were visiting our room twice a day making our bed. We could get ski passes directly from a reception which were very comfortable.

The hotel itself is getting old. The room facilities were older than one would expect. The lift to the ski room was a little bit scary. Also if they would replace the windows they would save a lot of energy. Having a shower in peak hours was challenging - the hot water alternated constantly cold water. The indoor pool was fine, the steam sauna smelled strange.

The hotel was fantastic! The location is 100m from the chairlifts, and is surrounded by loads of dining options. The restaurant in the hotel was the best we went to in the whole town. The staff went out of their way to be accommodating. The pool/jacuzzi/sauna/steamroom area is absolutely stunning! The rooms are simple but perfect for a well-priced stay next to the mountain. The views out our window of the Matterhorn were amazing to wake up to each day.

The spa bath in our room wasn't functional, the jacuzzi in the pool area wasn't hot enough and the sliced bread at breakfast was consistently stale.

ideal location for skiers fantastic food cozy room with fireplace

Fabulous location, exceptional staff - friendly, attentive and happy. Great food, facilities and spacious and comfortable family room.

It would be great to have a guest laundry facility available (washing machines and dryers) rather than room laundry service which is very expensive.

great location, friendly helpful staff, delicious breakfast, great log fire, drinks, nibbles and service.

children to use spa after 4