Plaza Hotel Bishkek

My birthday trip stay at The Plaza Hotel was great. The check-in was seamless and quick. The receptionist Almazkhan (I hope I got his name correctly) greeted me happy birthday and provided me information on the breakfast area, gym and spa. The place is clean and quiet. The location is strategically located — when you go out from the hotel: to the right is a 15-minute walk to Ala-Too Square, parks, museum, flag pole, Raritet bookshop, and restaurants; and to the left is a 5-minute walk to Globus grocery store, Kulikov cake shop and cafe, and the Holy Resurrection Orthodox Church.The breakfast buffet has a sufficient selection. And the steamed indoor pool was relaxing.I would also like to say a big thank you to the receptionist Tastan for helping me during my checkout to the airport to contact my guide/driver during the wee hours of the morning and making sure it’s resolved and I get to the airport on time and conveniently.

The Wi-Fi connection in the room I stayed in was not that strong, and I had to find the spot where the connection would remain ok.

PositionRoom dimension

Internet unstable: not acceptable Staff rudeBreakfast to improve

The bathroom was good, clean and spaciousHotel Location is good, lots of eateries nearby Some front office staff helped book the taxiThe hotel lobby was maintained well.

The A/C wasn't cooling, and I ended up sleeping, opening the windowBreakfast wasn't great. I haven't had many options for bread, and the staff were not very friendly at the restaurant The room wasn't cleaned, or they made our bed. When asked, they asked us to stay in the waiting room for 10 minutes, and they would clean the room, which they were supposed to do when we were out!

I liked my spacious room and the comfortable lobby. The hotel location was close to the city center. Some staff were helpful.

Room cleaning was terrible. The first room I was assigned to was not cleaned yet. In the second room, an unfinished salad was left in the fridge. The cleaning woman who came to my room to take the salad away did not even apologize to me. These lazy cleaning women should be fired.

Nice convenient hotel in the center of Bishkek! Friendly staff, good breakfast and opposite the soccer stadium in case there is a home game!

na

I think everything was great. I booked here for two consecutive years and was satisfied with all the services.

We arrived a bit late, and unfortunately, the hotel had sold our rooms to another group, which made me really angry. However, after our insistence, they eventually gave us some other rooms, but they were dirty. Because of that, they didn’t charge us for those rooms. Still, their action caused me a lot of stress.

Very nice customer service. Felixible and open-minded.We had a problem with the late check-in and they helped us a lot.

Very nice stay in the center of Bishkek. Our room was very spacious, cozy and clean. The beds were quite comfortable, which is actually hard to find in Kyrgyzstan. We've stayed at countless hotels and most are very uncomfortable, but these beds were quite nice. The breakfast buffet was nice and had a good selection of food. Staff was also kind and helpful. Parking was also easy, right in front of the hotel. I would be happy to stay here again.

When we first arrived, they were having issues with electricity and were running off a generator, which wasn't really their fault. Because of this, the air conditioning wasn't the coldest in the room, but it was working some. Also, we didn't have hot water for showers at first. Later that evening the electricity came back to normal, so ultimately it wasn't a big problem. While the breakfast buffet was good, they had no espresso machine, which is pretty standard in all other hotels of this price range in Bishkek. Not a terrible inconvenience, but it was a little disappointing when other hotels of the same price or even cheaper offer espresso drinks. The pillows were on the hard side, not the most comfortable for me, but they weren't too bad. Overall, good stay.

Great location, comfortable clean room, very helpful staff, swimming pool and good breakfast

There was not good internet connection at the 1st day of my stay within the hotel, but after speaking with staff, the issue was sorted out.

Location is good! Staff at reception is helpful!

Bathroom’s door lock found broken:((( I couldn’t lock the bathroom while I was using it!!! and have to wait a lot to get the lift!

The location was excellent. Walking distance to all the major downtown attractions. Beautiful interior, good breakfast, helpful staff.

The air conditioning in the room didn’t really work and it was very hot in the room. Also, the second day, the water didn’t get hot in the shower.

They will sell your room to somebody else and make you wait

My room was not ready until 7AM... They overbooked the hotel but lied and said there was a flood.... a common lie used in the hotel industry to justify the room being unavailable when, in reality, it is not available because they overbooked the hotel to make more money. All they gave me was a 10% dicount.... Check in should be 2PM... i couldnt checj in until 7am....so they owe me 15hours worth of money.Pay me.

Loction

Cleaning staff should do their work. Finding the glasses neatly arranged, but not washed was super strange. Twice. Everything is not functioning in the room: tv remote lacks batteries, fridge does not function. Shower should have been rescaled ages ago. Breakfast food is very so so. The worst is the safety issues: you can unlock random doors with your card, so can others - including your room.

Welcoming and super-helpful staff, the room was kept super-clean, and the breakfast was very good. The location is c9nvenient.

Cold water in the pool - needs to be 27-28 degrees to be relaxing. The sauna was not kept dry - it's challwnging, but it was resolved in other hotels I was staying. The wifi in the public spaces was excellent, but was too weak to work in the room. Perhaps, if it cannot be made stronger in the room, provide work corners at each floor with a desk, a chair, and a power plague.

Not very well cleaning the room, breakfast was very low in food choices ,

Rooms in front of the building need to be well maintained as they looked so old , checking the ac of not so cold.

Location and ONLY the people in the resturant in breakfast was very friendly and cooperative

Receptionist was very rude and even didnt cooperate with us with anything what ever we asked she was saying sorry we dont have sorry we cant AC was not working we asked to mive to ther room they didnt take any action even we ask simply for coffee sachit the most available thing in any room in 1 star hotel you can find they said sorry we cant provide we asked about the water and in time we were in hurry to catch our flight and ask for billboy even he was available when we reached she told me sorry we dont have billboy in outlr hotel then I informed her sorry fir the bad rate I will gave your hotel.the suddenly we found the bill boy in our door !toilet was without hose and we suffered a lot with my kid because of this issue.

It was a very comfortable stay. Great service, good breakfast and friendly staff :) will be back!

We arrived early in the morning checked in without problems. Although we had the biggest suite of the hotel, the AC was not working our room was not different than a sauna we couldnt sleep.. we informed the reception, they couldnt fix the problem.. we stayed for 2 nights in a very HOT room. The AC makes a lot of noise while closed? Nobody cleaned the room? Breakfast was poor. Hotel seems lacking of employees? Strange security guard who sits on a chair with a grumpy face looking around. Furniture is very old skool.Room was clean, staff was nice, location is good,

The room is bright and very comfortable. The neighbourhood is quiet, safe, very green and well connected to airport and city centre; one of the best locations in Bishkek. The room is equipped with a kettle and a spacious mini-fridge. Breakfast is varied.

The wifi connection did not work well in the room - one had to go to the common areas to connect properly. There is no business centre in the hotel. One of the highlights is the swimming pool. However, it is used by many guests to bath right after coming out from the sauna without showering first, and if you are not lucky, on a week-end you may find a group of guest just partying loudly in the pool area.

Good location, clean and comfortable.