ibis Sao Bernardo do Campo

Rooms, Facilities, Free Water, Breakfast, Location.

I booked for a price and when I got to the hotel a different rate was charged, I ended up paying around 300USD extra.

Clean, helpful staff. The breakfast was adequate.

The room was very small. The shower was difficult to operate.

Clean. Location next to mall. Friendly staff

Door noise was very loud from neighbour rooms. Fridge made terribel noise. Need to disconnect.Coffee was awful. Rest o.k.

The location. Right in front of the mall

Super Small room. Staff provided wrong information about breakfast hours. No soap, Shampoo or hairdryer were provided. The shampoo dispenser was empty, called the reception and no one show up to refill it.

Bad

I used the filter for 1 room 2 guests but was told I only paired for a room with 1 guest and needed to pay for the extra guest. This is really disappointing. The hotel claimed the issue was on the side of booking.com

Location was terrific, right across the street from the mall and at city center

Lighting in the room was poor. They only had a single blanket or comforter for a double bed. We asked for one more, they said we could come down and get one. Front desk was NOT attentive upon our arrival

breakfast, staff, location

nothing serious

The breakfast is very good. The cleanliness is very good. The beds were very comfortable.

We didn't have room service or restaurant in the hotel when stayed there.

Everything is ok

I checked out earlier and hotel explained that they cannot refund me. Only Booking can do it. I wtote to booking but they ignoring me.

very friendly and helpful staff; convenient location; useful to have car park onsite

- Friendly staff- excellent location, across the street from a mall and close to everything - Clean room and modern decor - Comfortable bed

- Shower takes around 10 minutes to heat up- Closet is very close to the fridge and there’s no space to hang anything, otherwise you can’t open the fridge- Desk is difficult to use, the lamp on top of the desk is long, almost touched the laptop, and there’s no space to move the desk around - Bathroom doesn’t have a soap bar holder- They don’t provide face or hand towel- There’s no iron in the room. They had an ironing room with a prehistoric iron- Breakfast is Ok, but didn’t look fresh - No Cable TV or Netflix

breakfast was nice

toiletries need to be improved because there were just 2 tiny soaps only + slippers in the room.

COVID-19 measures were perfectly organized and all the staff is well trained for the job and act as example (wearing masks all the time, disinfecting pens, etc) Breakfast is well served, good options. Staff politeness and assistance to all matters is the highlight - they make you feel the most important guest in the hotel.

It is more a question rather really something I didn't like - The cleaning of the rooms is done every two or three days due to the pandemic situation, but I'm not sure if this is the right approach - guests are placing their trash in the corridors (food packages, bottles, etc..even toilet bins...), how healthy that can be?

Everything was good, staff politeness is the highlight.

Noisy minibar in the 1469 room, some maintenance would help, it seems there is a compressor issue.

Across from mall, good.

The staff and breakfast

Very small rooms

price-value

not very clean and taken care of

Atenção do staff do Hotel

good quality, Ibis standard

Good