Mercure Sao Bernardo Do Campo

The size of the room was quite large and there was a balcony. The included breakfast was nice.

The Wifi was so weak that the TV didn't work, and after one night I had to change rooms which was a major hassle. Even then, the signal in the new room was so weak that the HBO/Max subscription streaming channel still did not work on the TV.

Comfortable and clean room. The hotel is very well located!

Most of the staff (reception) act indifferently towards the presence of a guest. The person who checked me in was very friendly, the others barely look at you. The kitchen staff are very friendly, as is the cleaning staff.

Location is great, check-in and checkout were nice, its next to a large shopping mall which offers shopping and lots of food options. Parking is extra and cost R$30 daily, which at 7:10am can take up to 30 min to get your car from the parking, so plan ahead. Room was clean,

The breakfast was okay, but the eggs were overcooked on all occasions, the sweets were okay, bread and jam selection was good. But they were low on staff which probably made the cleanness of the breakfast area and the reposition speed. One downside is that no paper cups were available for the coffee, this could be improved. the bed is very stiff, more than usual, so this may matter to you.

Location

The buffet is not diverse, and there are very few food options that do not match the value I paid, which is around $150 per day. The reception and room service staff are very friendly, but they do not speak English.

The stay was great, the hotel is very well located and the staff was super friendly. Great view of the city. Room was clean and comfortable. Would 10/10 stay again.

Location was great and the breakfast was very good with a variety of fruit, yogurt, scrambled eggs, breads and cakes. Delicious!

Everything was great and in general was a good experience. The only little thing that could be improved is to add different types of milk, like almond, soy, oat. A lot of people from overseas don’t drink animal’s milk and that would be a differential as none seems to care about it in Brazil.

Size of the room was perfect and location was near to shopping mall which was very convinient. The staff was friendly.

That I needed to leave my room for 15 mins while they were cleaning my room. I did have a bedroom and separate living room with kitchen. Even when I wanted to work on my computer they were not willing to clean my room while I was there. Never have seen this before.

Location, staff, breakfast

Noise from vehicles outside. Accoustics don’t seem to be very good.

Great location, nice new buildings, good design, comfortable bed, great valet service.

Water does not drain out in the shower, breakfast was mediocre, staff was overall friendly except for one person, which ended up making a bad impact.

close to the Shopping Center, clean room, large shower. breakfast is good

staff speaks only little english. facilities minimalistic (no pool)

Nice people in the breakfast area, some of the people working in the reception and all the cleaning staff. The cleaning staff did an excellent job!

Horrible white lighting in the living room, some lights didn't work. Oil drum as a night stand, what's that about? Door between living room and bedroom was broken.

Big room. Good breakfast.

Staff should speak more languages.

The only issues were the bed could be larger and the bathroom did not have cabinet space plus the drainage system was poor in the bathroom . The decor was like industrial looking . With Oil drum in the bedroom and industrial lightning in the check in areas . SKB

Refer notes

Well located and modern decoration

The sofa bed available for my 10y old son was terrible and there wasn’t bedding in the room. We ordered that, however neither the staff could instruct us how to set the sofa bed. When we started trying it, we found a straw between the pillows and lot of hairs in the internal side. On top of that, the foam was uncovered and the mattress structure could be felt when lying down. Unfortunately there was no towel for my son too, showing that they simply ignored the booking for 2 adults and 1 child!

The small kitchen in the room and having a coffee maker was amazing! The bed that turns into a couch also provides extra comfort for reading or watching TV or even working. I also really liked the small balcony to unwind after a day of work. Having the shopping mall right across the street also provided many options for dinner or lunch.

Breakfast had very few options and was nothing to write home about.

The breakfast was very good and the location was also good, across the street of the mall. The room, however it was small. The view of the balcony was great.

The size of the room: too small.

Good amenities and has everything you need to long stay, perfect location

good location

price is high

Good

The balcony did not lock

staff service

no gym