Hotel PALACE

Beautiful hotel with a great wellness area. Very good breakfast & dinner. Perfect place for ski holidays. A lot of entertainment activities in the evening. Every morning hotel visitors received a brochure with most important information about the weather and other daily activities

We liked everything

Location, parking, pleasant staff at restaurant

Hotel is more 3*, with older facilities but specially due to its average services. Breakfast was very basic, no fresh bakery - only white bread, thawed danish pastry ( no home made or freshly made ), no fresh eggs offer ( only cold boiled and sramble eggs). When arriving you are told to order “ unlimited drink package” - if you dońt consume beer or very sweet limonade it is not worthy, because you pay for unlimited still water or soda( no mineral water), offered wine is tank wine no bottled wine and just one type. Dinner were better but not 4* level. Restaurant staff was pleasant. Hotel spa/ swimming pool is not guarded - we went twice but had to leave, pool was full of kids playing with balls even it is forbidden.

The food, location, amenities, staff and everything else was great. Public bus that takes you to ski gondoles is right in front of the hotel. Swimming pool and SPA in general was very clean and nice. I have to mention the food again. It was awesome, especially the dinner!

Unfortunately, the pillows were not good. They were too soft and thin, which made it almost impossible to sleep well. Also, the price is pretty strep, even though it was the peek season in winter.

Breakfast/dinner was awesome. There was a great variety. Rooms were nice. Reception staff very helpfull.

Breakfast , evening meals were great food. Drinks package is good. Free bathrobes and slippers for wellness. Lovely hotel , very large , nice atmosphere.

Could do with more snow , but as end of season , the lack of snow is to be expected.

Poor

Disastreous place. I got food poisoning. Heating did not work..so I froze to deal.. the shower was broken. Receptionist - the senior personas and a blond lady very umpolite, rude, and totally 0 customer service. I have never felt so badly treated in a hotel.All from the moment of arrival until I left a horrible experience.

The peraonels at the dining area are very nice and warm to the guest. The food is great too. The room is spacious. and great location for viewing.

Sadly the spa/wellness is only available from 14:30 until 19:00,so the next day we totally didn't manage to even use one of the spa facilities as they are from Monday til Saturday and you need to check out by 10 already. Even the indoor pool is cold for our toddler, so even that wasn't utilized at all. The front desk woman seems to be tired of her job and she's very unwelcoming.

Excellent hotel, large room, very clean, good location. Varied and delicious breakfast and dinner. Beautiful garden with facilities for children. The hotel staff is very kind. Very good and large pool. Highly recommended!

It would be nice if there was a kettle in the room

Very good hotel. Excellent location. Very polite and helpful staff.

The timings of the facilities are very less. All facilities closes very soon.

Noise, older equipment, Nothing exceptional

Small selection of foodNoise from the corridor and surrounding roomsOlder worn equipmentOvercrowded swimming pool and sauna center

Location was great, close to everything. Food was also good, tasty, lots of options both for dinner and breakfast. SPA area was a little bit small and crowded, but it was also full ski season.

Overnight was coldish in the room. There was indeed an electrical radiator to use, but I’m not a big fan of them.

Very friendly and helpfull staff, nice facilities, pool table, sauna, tenis court. The food was delicious and something different every night.

Nothing to mention here

The hotel is very clean, the food is good and varied. The SPA is very large, it contains 3 saunas, salt room, relaxation, swimming pool... The staff is generally kind with few exceptions.

They start collecting eating 5, 10 minutes before the end of the meal. If you arrive late it is unpleasant.

Overall, I had a great experience with the hotel Johannesbad, staff was incredibly helpful, and the amenities were grea

If you have trouble sleeping the bed wasn’t great.

Nice bar area, set up to help with skiing holidays, nice swimming pool / sauna, convenient location

Mean duvet, 1 thin pillow, poor quality self service dining, dated decor, too large but probably ok for families with children

Absolutely everything. Magnificent views, a room with a balcony and a spacious charming. Breakfast and dinner buffets. For dinner it is good to pay drinks per person / day 6 €. Rooms large and spacious, staff nice. Wellness and swimming pool clean. Hygiene observed! We will definitely be back! On arrival, a welcome drink for the daughter - juice. You will receive sanitary napkins on departure.

The location and the staff wonderful

TV

Nice 4* hotel with good choice of amenities. Alpentherme Gastein are within 10 minutes of walking distance. Recommended for families and elder couples.

The room was spacious

Main Hall.

Bad sleep. Bad energy in the room.