Kilim Boutique Hotel

First of all I would really appreciate the support by the staff. Initially , I booked the hotel for 2 nights. Then I found some difficulty with existing room and got an upgrade for additional amount with an additional night for total of 3 nights. The moment I paid for the whole night’s, I asked about the parking lot and they said no parking lot available. This was misinformed in the booking.com. As per the staff, old city is not allowed to park for anyone and there are no taxi services right at your doorstep. So I pulled all my luggage to the Hotel. Which I was fine thinking that I would rent a car and return on cor back to next destination. The mattress are uneven and I couldn’t sleep well. Next day, I asked the staff for check out with a day as penalty (which I am fine atleast not to loose the whole amount)and refund last or 3rd day which they did and am thankful for that. They asked not to review in Booking.con but I should let the property owner know that’s the people pay for service and they are travelling from different places. Their expectation should be met without fail. One last thing to add about breakfast which is of no value. Not even a bread toast machine was available

Amazing city and sea view from terrace

Breakfast could be better that includes serving coffee

Fuad. The hotel manager. That's the only name I would like to mention. He was completely helpful whenever we needed information, may it be a taxi or restaurant or getting around Baku. It was a memorable trip for us and would definitely like to visit Azerbaijan again n stay in the same hotel. Such a nice country with friendly locals.

1. Dental kit was not provided 2. Same menu for breakfast every day

Overall the property was pretty nice and location is amazing. Recipient Jaad was polite and helpful.

Could arrange more water bottles for guests.

Staff are helpful. Location to Nizami street is good.

Just the bed is quite uncomfortable, maybe it needs a little change because it is old.

We were staying in double deluxe. We booked first for 1 day, but we extended our stay for all our vacation days. Hotel is very clean, no bad smell. Terrace for the breakfast had beautiful view. The variety of breakfast options weren't so huge, but we were ok as we understand it's not season and probably in summer there are much more options. Staff is very friendly and helpful; whatever we were asking they provided us. Location is just amazing, in old city so you can enjoy beautiful historical streets right away after going out from the hotel. Amazing location. Will definitely come back again.

Quality of bed sets. They are clean and good smelling, but not best quality.

Good services, clean room, amazing staff especially Fuad is a amazing man, thanks for everything

great location, friendly staffs, clean & spacious room!

room was freezing cold - that ruined my whole day as I was already unwell and it was extremly cold the day I stayed!

Thanks to the employee Fuad, he is a very wonderful person who helped us a lot in our stay and gave us advice and he was also wonderful and showed us respect. Thanks to this person, five stars for the employee, I had a comfortable and wonderful stay. The hotel is in a special place in the middle of the old city. Everything is close by you. You do not need a taxi. I will repeat the visit later.

Nothing everything went very well

The staff were amazing specially Mr.Fuad he was very helpful and kind ، also the view of the breakfast are was super amazing , the hotel is in the middle of the old town so everything is nearby

Unfortunately We booked small room،also the breakfast was poor due to number of dishes that they serve

Location

Small rooms, breakfast is only egg in different forms

It was nice property, on ideal and central location.

Air conditioning system wasn’t as good as it should be.

Modest, but super nice. Everything you need. Robe and slippers in the room. Very warm welcome from all the stuff. The room was clean and spacious. Elevator for easy access to the upper floors. The breakfast was basic, but quite enough. Beautiful spacious dining room on the top floor, no lineups, breathtaking view on the Baku bay – an excellent way to set the mood for the rest of your day. After the check out, I left my suitcases by the reception for the day. It felt very comfortable. Came back at the end of the day, changed and repacked. Next to the reception, there is a big bathroom where you can change before the flight.

The location and the staff were amazing. Staff always tried their best to meet our requests. Also breakfast was ok.

The room was spacious and clean but there was always A/C noise coming from outside into our room so the room was always noisy...

Great location. Helpful staff. Clean and comfortable.

locationStaff

The property was not clean, hair on the bedsheets , dirty floor and carpets.Old and dated Poorly maintained , curtains falling off . Haram and halal food together in a We didn’t eat the breakfast and walked out Incorrect labelling on website , the hotel has 2 stars on the door , it’s been advertised as 4 star !!

The location and all was great. Room and facilities were not bad. Checking in and out was fine and staff was nice. Walking distance from everything in Old City.

The bed sheets and covers used were absolutely the worst. Thank God I only booked for one night cuz I could not sleep at all. Next morning we had to head out on a tour early and whatever they had laid out for breakfast was not to be touched as we were too early. Not sure I liked that. If tours start early, should hotels not accomodate that?

Very hospitable, kind and responsive hotel staff. Hotel is situated in a very central good location, rooms are very beautiful, clean. The restaurant has also memorable view to the Caspian Sea. I am truly happy and recommend you this beautiful hotel :)

No anything

If you are on a budget, I would say it's a good hotel to stay, as it's within the old city walls. The staff, wifi and air con works well. It also have a rooftop dining area, which I didn't get a chance to use, but did check it out

I needed to stay for the night, hence I picked this hotel for the rate. I felt the hotel does have potential, for what it's charging it's quite ok. The hotel need to be refreshed as it looks like it needed it. The towels and everything are clean, but it does not smell fresh.

The staff at this property were amazing, so helpful. Arrived in the early morning and were very well. Looked after. Breakfast on the top floor had amazing views of the city. The location was fantastic with a short walk to everything but was still a quiet location.

I couldn't fault anything. If I could of got two rooms next to each other rather than on seperate floors. But that was beyond the hotels control really.