Rubens Hotels & SPA

Beautiful hotel complex in Vila Nova de Gaia. The staff was incredibly accommodating as when we checked in, there were no rooms available despite our reservation. They were able to find us a great room and were very helpful!

Inez the Receptionist and Manuel Sousa, Maintenance

The cafe food and staff were poor - our burgers were rancid and the table we sat at was particularly unclean and hadn't been cleaned for some time - the excuse for this was that the tables were not used very often.

a small hotel, like a "boutique" Hotel, with caracter and charm. the bed is very confortable, a big room , and quiet place.

I think this hotel have too much rooms and clients for the breakfast place, for the small exterior swimming pool and the small SPA. In this end of August, the local is too small for all this clients. Too much cars inside too.

This was one of the best hotels I’ve stayed at in a long long time. The staff was so incredibly nice, the facilities were fantastic and the rooms just the same. Safe parking!! When I checked out I mentioned that I would be recommending to all friends and family. Will return again soon!!

Clean.

Design and ergonomics. The spa is also a bit overpromise.

I rarely give top marks across every category, but this place truly deserves to be an exception. The staff went above and beyond with their warmth and professionalism, and the facilities were nothing short of outstanding: very well maintained, thoughtfully designed, and incredibly comfortable.

Only improvement would be to provide a swim pool cap for the indoor pool.

breakfast was really good, beautiful environment.

rooms and bathroom are dark, the room floor was wet, making the use of it not comfortable.

Great location for us and the staff were amazing especially the breakfast staff

The bathroom was very small and toilet was really squashed in hardly any room to move Some of the room started to feel a bit tired in places

Very friendly staff

Need urgent renovation. Beds and bathrooms in bad conditions

Everything was excellent!Quick Check In. The Room was clean and cleaned everey day.We ate good.I defenitely recommend this stay.

The room is a good size, breakfast choices, the receptionist were very nice and accommodating

The location is a bit far from the city center but you can take uber ( cheap)

Location is good. Quiet area away from crowds.Breakfast is good.

Lighting in rooms is poor. TV quality is poor. Laundry cost is ridiculous. Services like free shuttle service is always fully booked. Spa needs to be booked for service.

very clean and comfortable room; good location for access to Vila de Gaia and Porto

main restaurant was closed for renovation; there was a leak in our bathroom ceiling (which the staff did promptly repair); very few parking spaces

The staff were so friendly and the room was clean and comfortable! We loved the pools both the outdoor one and the heated indoor and relaxation area!

Nothing, it was perfect!

Clean room, comfortable bed, nice buffet breakfast. Location was walkable to shopping and transport.

Had to pay for pool facilities.

The staff were professional, friendly and helpful way beyond the call of duty …Hotel was in a quiet neighbourhood

The hotel is a little way from the centre but front desk are excellent tutours for Uber use…Breakfast although good at 18 euros each was definitely a bit pricey …

The location was not ideal. The pool was very small and the food was not well made and low end ingredients.

The bed was rock solid. Uncomfortable room. And no shampoo in the bathroom.

our special thanks to the staff, especially Ricardo for his transfer and kindness!the pool & terrace are very appreciated

Parking situation very narrow, however, the staff offered its support :-)

Beautiful slice of Luxury! The indoor heated pool was warm and the area modern decor was very posh. The breakfast had EVERYTHING!! THE RESTAURANT WAS GOOD BUT MORE CHOICES WOULD BE GREAT. Staff was SUPER HELPFUL each day. Free shuttle van was wonderful too!

Not much

Horrid location, haphazard buildings not toilets in bars, very small bars had to get wet to go to WV at reception. Shower room very very small. Bedroom needed repair. Shower base flooded no proper drainage.