B&B Hôtel Lyon Vénissieux

Nothing!!

Cockroaches. All over the room. The floor looks like it hasn’t been hoovered / cleaned in years no wonder the hotel is full of bugs!!!

Convenient location for drive to South of France

We arrived very late. the automated check in was not working and had to contact the helpline several times before they sent an email link. They should just do that anyway. It was after midnight and very stressful with 2 young kids.The pictures look very fresh and modern but it's quite dated and very basic. The quadruple room felt far too cramped for the 4 of us.

Nice, clean, lots of restaurants and shops close by. Private, locked parking.

Close to the highway. I could hear the cars all night

Nice, clean, lots of restaurants and shops close by. Private, locked parking.

Close to the highway. I could hear the cars all night

Clean room, good breakfast, nice personell.

Clean room, good breakfast, nice personell.

Next door to buffalo grill. Great shower.Friendly staff. Close to bus stop.

Room small, little social space in hotel.Not the best walk from the Matmut stadium at night! Quite a distance from Vénissieux main railway station.

Next door to buffalo grill. Great shower.Friendly staff. Close to bus stop.

Room small, little social space in hotel.Not the best walk from the Matmut stadium at night! Quite a distance from Vénissieux main railway station.

NothingNeither B&B HOTEL Lyon Vénissieux Nor Booking.com were able to Help at THAT time. Booking.com Should have taken it as extremely urgent or should have resolved the issue at that time but it feels like Booking.com is only cosmetically available over the phone.

No staff in person available to help us out of hours. Our two rooms were booked and PAID already, No one at hotel to Check us in. Only person there was Security person, who speak extremely limited English. We were directed to use BROKEN check in Machine, and told us to go away!!! After multiple tries to explain that security person who almost Not at all Understand English then showed an intercom like device on the wall. When we pressed the bell, someone answer and he was able to speak English but unable to help as he was away probably at remote site. He asked us to wait but then after some waiting he informed us that HE is Trying to contact MANAGER OF B&B HOTEL Lyon Vénissieux. Then he informed us that MANAGER IS NOT RESPONDING. He told us to go to Nearby 'B&B Hotel (same name/group)'' and tell them and get room there''. We drove to that place, there was one security person who told us that Although the name is same but different management and we should go away to same hotel where we have our rooms booked and paid as those room should be available to us. We went back to this B&B HOTEL Lyon Vénissieux again and same security person and pressed bell again, a different person attend to us on intercom, he after listening to all our misery and story asked us to wait - after few minutes same reply. nothing was done and we were not allowed to have access to our room. At some point? we were informed that Manager will be coming at 6 am and that we should wait.Extremely inconvenient, poor, dangerous, un empathetic, especially when guests are family of 7 with children, booked and already PAID. No one was available to take responsibility, or help - Not even Booking.com. Booking.com Helpline was extremely limited or not options, not sure they able to understand that it was Night time from where we were contacting them with family, and it seems like Booking.com were attending call at different part of the world where it could be daylight.

Dogs allowed and also food for them! That was super cool

They should have a kettle in the room

Customer service is very poor

There is No 24 hours reception service. We have arrived at 11.30 pm they said you need to pay again, otherwise they will not allow us to enter and they said please come in the morning, our system shows that you didn’t paid room rent , luckily we have money and I paid double payment, next day in the morning I complained to receptionist she helped me to pay back my money.

Customer service is very poor

There is No 24 hours reception service. We have arrived at 11.30 pm they said you need to pay again, otherwise they will not allow us to enter and they said please come in the morning, our system shows that you didn’t paid room rent , luckily we have money and I paid double payment, next day in the morning I complained to receptionist she helped me to pay back my money.

Nice and helpful staff, safe underground parking for cars (max.height 1.90m), lot of diner options nearby.

Rooms are on the small side and basic, but clean and finished to a good standard.

Staff was kind and nice

Way too expensive for a 2 star hotel along a highway. Should cost ⅓ of the price.

Member of staff on reception was excellent. Helped us plan our trip to the Stadium for the rugby. He could not have been more helpful! Thanks. Room was clean and comfortable. Hotel was quiet. Not a place to go on holiday but excellent if attending a local event. Several restaurants next door for food.

Member of staff on reception was excellent. Helped us plan our trip to the Stadium for the rugby. He could not have been more helpful! Thanks. Room was clean and comfortable. Hotel was quiet. Not a place to go on holiday but excellent if attending a local event. Several restaurants next door for food.

Kids enjoyed the layout of the room. Buffalo Grill next door.

Had nightmare with room combination keypad several times,

Kids enjoyed the layout of the room. Buffalo Grill next door.

Had nightmare with room combination keypad several times,

It is clean and tidy, breakfast is good, service is good and location is ideal

Very well maintained with good service