Dushanbe Serena Hotel

The staff was very supportive and the facility is very well maintained

Breakfast should be improved with more options

I think it’s overall location was the most perfect thing being centrally located and close to everything. Also the staff was very courteous and good too. I would definitely mention Ms Dilnoza in the morning breakfast time. Her courtesy and care for all her guests is really great.

I have lived in many Serena before and this one definitely was below par if you compare it to serena standards. This includes overall being on top of services, efficiency and availability along with in room quality of stuff. Such as washrooms definitely are aging in this hotel.

This hotel is a complete disappointment. I booked three nights for $572, but upon arrival they charged me $622, adding “tourism fees” that were never disclosed on Booking.com. This feels misleading and dishonest. On top of that, the room was furnished with old, uncomfortable furniture that is not worth even $50 per night. I would never stay here again and do not recommend it to anyone

This hotel is a complete disappointment. I booked three nights for $572, but upon arrival they charged me $622, adding “tourism fees” that were never disclosed on Booking.com. This feels misleading and dishonest. On top of that, the room was furnished with old, uncomfortable furniture that is not worth even $50 per night. I would never stay here again and do not recommend it to anyone

I had a wonderful stay at Serena Dushanbe. This was my third time visiting, and once again the overall experience was excellent. The reception staff truly stand out, the ladies and team at the front desk and restaurant are always helpful, kind, and attentive to every request. The cleaners also do an outstanding job, and I really appreciate their professionalism and friendliness.Overall, Serena Dushanbe offers a wonderful stay with outstanding staff, and that’s why I keep coming back.

The hotel was clean, the staff congenial and helpful, and the location convenient.

I had ongoing problems with the internet connection.

Great location, kind staff, spacious room.

Internet connection and breakfast could be better.

I´m leaving the feedback on behalf of my mum.It´s the third time in a row she has chosen to stay at ´Serena´ for New Year holidays.Actually, we all love the place. The staff is nice and kind, the room is spacious and cosy. The hotel is close to lots of cafes and restaurants, as well as the Opera and Ballet theatre.

We have stayed at the Serena multiple times over several years and are so pleased with the service, the food, the quality of the rooms. The staff are always friendly and very helpful. Great experience each time.

Very nice hotel, smiling and helpful staff, central location, close to the City Center. Check-in and Check-out was smooth.

Everything. A really great location, lovely restaurant and bar area, clean spacious room with great bathroom. Fabulous service particularly from a young female intern who assisted me with a couple of problems not associated with the hotel. She was fabulous. ( I didn’t get her name)

Central

Shower was not hot enoughHot food variety for buffet dinner is very limited. Too much salads and cold dishes

Service , food, room decorations

Friendly staff and central location

Can improve or update bedroom furniture to make it modern

Hotel was a five star hotel, very friendly staffs. The room was cozy and equipped with everything needed

yet, for a five star hotel, more service and facilities would be anticipated. The rooftop swimming pool was closed during autumn and winter

Clean, comfortable room. Friendly staff. Excellent breakfast and location.

The drip coffee was very weak. However, good americanos to make up for it.

Breakfast was great; an enticing buffet with omelet, cappuccino, espresso and americano served provided upon request. The hotel is lovely, spacious, sparkling clean and excellent loction.

The drip coffee is quite weak.

The staff were very nice. The restaurant was ok. The shuttle to the airport ($15 each way) was excellent -- good car and courteous driver.

Cleanliness was a problem. So was maintenance. I stayed there twice. The first time the sink in my room was full of hair, like someone had trimmed a moustache. The second time, the toilet didn't work well.

Great location and beautiful large room

Couldn’t work out how to switch lights off over mirror!

Location

Staff attitude,Uncomfortable bed,Variety of options for in-room dining was poor

An excellent location and a very nice hotel to have a pleasant stay in Dushanbe. The staff is very friendly and help me with all my requests. I will definitely stay here again if I go back to Dushanbe.