Hotel Casarose - Cannes Mandelieu

Some staff tried to help as much as the could

The gave me a different room than I had reserved on booking.come with some excuses about a three day noisy wedding party they were going to have that didn’t turn out to true. They kept me waiting for an hour to get a different room ready which happened to be very uncomfortable. Toilet was right next to a wall and hard to use with the toilet seat smaller and did not cover the toilet. The shower was same level of the toilet with no separation and the drain was clogged so when I tired yo shower the water flooded the whole bathroom and I was standing in a pool of water covering the whole bathroom area including the toilet which was an unsanitary situation. The next day they pulled a lot of long black hair out of the drain which was disgusting and overall very unsanitary. Making the first 2 night an awful stay. The cleaning person acted ad I got her in trouble and was giving me the scary snake eye. They changed the room after the second night to a different room. I still don’t understand the disrespect I got and why they would give me a different room that was supposed to be for disabled person rather than the room I had reserved on booking.com with dome excuses that were not true at all with a clogged drain on top of everything.

Location, staff

Carpet in the room was stained and old and also throughout the hotel.

The style of this hotel is cool and very relaxing. It is not far from the beach and has a lovely swimming pool area. The room / terrace were charming. Breakfast was great.

Maybe staff can be more polished.

Staff pleasant and helpful clean

Would have a room over the road rather than bar next time as events kept us awake

On my list of favourite hotels. Room was perfect, comfortable bed , stylish design. I think I made a thousand of photos! This hotel is an art object ! Breakfast was great ! Cappuccino, eggs , fruits - anything you want ! Parking ! 10 minutes away from the beach. Beautiful area. I will definitely come back !

Hotel design and good rooms

Water bottles

The decor was cool and colourful! The pool was great and sun beds were comfy! The room was a good size with room for clothes and a balcony.

Only thing i would change would be shower pressure. Menu was a bit limited with the same for lunch and dinner

Well equipped and large rooms. Nice swimming pool. Good restaurant and bar

The decor, the layout, position and staff

We have friends in Mandelieu with a boat, so the waterside pick up was perfect start and finish to the day.Loved the relaxed feel to the hotel.Our second visit and it won't be the last.

The place is amazing like a little paradiseLike the decoration - you feel you are in CaliforniaBreakfast is very nicePool is great

The staff is not helpful. They are bored everytime you are asking simple question.When you pay this price you expect a lot more.

For more than twenty years we return to this house of quality. Since the refurbishment two years ago by the new owners it only improved.

There is a construction site just next door. Hopefully next season finished.

The design and decor; the silent air conditioning - never experienced such silent a/c in any hotel; very comfortable beds. Empty fridge to store our own drinks. The freshly squeezed juice at breakfast was excellent.

The younger staff were clueless. Couldn’t even give me details of the ferry to the islands - the main attraction in the area. They clearly looked like they were just doing a summer job and hating it. They don’t seem to cater for English-speaking visitors as their standard of English was worse than my French, which is saying something. The older staff were more switched on and thus gave excellent service. The food at lunch was rather poor quality for the price. Can improve on that a lot.

Room size is goodRiver view room could be noisy as straight on the bar / RestaurantAnti- Mosquito measures could have been there!Breakfast is limited and same stuff everyday , however, fresh juice is lovelyLocation is good for riverside walks

More English language is needed for staff Kind manager, he has kindly gave a free upgrade Limited breakfast Mosquito bites

The swimming pool and the young guy behind the reception was kind!

At arrive the employee gave us no information at all. The room had a bad smell. We asked for her to check the room but she was too busy. We did get a new room. The staff almost didn’t speak English and was not friendly. There was loud music until late. They are really nice to the influencers and not to the regular guests. The influencers were aloud to order food for there children at the swimming pool and the regular guests were told that it was not possible to order food. Next to that, the menu at the restaurant is really expensive. There a lot of mosquitoes. The breakfast was oké!

Newly refurbished and clean

Was busy at the weekend as local people came for lunch and used the pool and facilities

The hotel location is amazing. I would say the most beautiful area close to Cannes.For those who love quiet and nature, morning runs straight from the bed, this is for sure a place to be.

For me, cleanness is the key. I was so disappointed when I entered the room. I was looking forward to even staying longer at the property, as this area is so beautiful, and many things to explore. From the entrance, it was visible that the room wasn't clean. Dust and shirt were all over the place. The bathroom was "clean" but with dirty footprints on the floor. In the bedroom, above the head, there were a few centimeters of dust, so during your sleep you breathe very heavily. The balcony was so cute, but not possible to use, as the chairs were very dirty, and all area wasn't prepared for guests. Too bad, that I couldn't use what I have paid for and I was so excited to stay at Casarose. The staff didn't care at all when I approached them about the room's cleanliness. They offered to change the room, and the other one was even worse. I had a feeling that they are used to complaints. All in all, if they improve their customer satisfaction in the way of offering what is shown in the pictures it would be alright. Till then these prices are too high. The value for this paid money is very low. And they have 4 stars.

Staff and location of hotel.Breakfast was very good.

Eggs where off one breakfast. Staff where very good but under staffed in the restaurant.

Off the paved path design. very relaxed atmosphere. great pool. good location. comfortable beds.

most of staff only speak French

It was terrible. Building work and builders literally walking across the terrace with incredible noise making. A truly a