Hotel Havelser Hof

- delicious breakfast- parking in front of the hotel

- imbalance between price and comfort (we pay more than 400 euro for 2 nights in the smallest room - smaller then purchased on booking.com)- very noisy at night- you hear everything from another rooms and corridor

the room was very clean! the hotel is conveniently located right across from the bus stop. we checked in on Saturday when the reception was closed, but retrieving the key was easy thanks to the clear instructions provided.

during our summer stay, the room was quite hot. although an electric fan was provided, the ventilation was poor, even with the windows open.

The room was spacious, clean, and very comfortable. The breakfast had nice variety and we were also allowed to take our dog in the restaurant. We only stayed one night, and we were sad we didn't plan a longer trip!

The staff si very nice. The restaurant was excellent.

The room was very small and cold the first night. The heat was fixed the next morning.

Very clean and tidy , new decorative and very comfortable bed

All was perfect

I had a problem with Booking.com and Hotel Havelster Hof in terms of communication. I booked a room not knowing that there is no reception desk in the evening. The hotel has a safety box with a code, where they leave keys for guests. The problem was that information about it was to sent my old account, which I did not use when logged-in to booking and completing the booking for hotel Havelser Hof. When I was calling the hotel around 22:30 - there was no one picking up the phone. another number, to a mobile phone - was provided on a sticker at the door. When I was calling it around midnight - also no-one was pick up that phone. All in all - this hotel should be marked as not having a front desk in late evening. They should also have information about the safety-box system for keys on the profile, which they do not have. In this case, however, big part of the problem was with Booking.com - for linking my reservation jot with the email I used for it but with another one. this way, I was I never received the necessary information. I could not access the property and I lost my money. Despite my explanation, hotel Havelser Hof decided to take my money and to say that I never arrived, which is not correct. In their explanations in an emails, after taking my money, they also were surprised how I could expect them to pick up a phone so late in the evening. Story short - it might be a nice hotel, but one should not expect any service if it is somehow outside what the hotel considers office hours. And information on Booking.com is not accurate in terms of accessibility.

The parking looked OK, I could not see how the hotel looked inside.

The room is visually very nice and comfortable. Requests were attended promptly and kindly.

Unfortunately, I did not receive the email where they gave the key to the entrance. Thanks God someone was still in the place and was able to open the door for me. Something similar happened to me when I lost the keys: The main entrance was open, and I could see the emergency number that was on the reception door. Otherwise, I would have stayed out. I suggest putting the emergency number on the main entrance door.

Nice, clean and well equipped hotel

During the booking process it was not shared that there would be no breakfast or restaurant available due to vacation period. The referred restaurant was also closed. This was really inconvenient.

The actual overnight experience. The room was front facing an A road, so it was a bit loud.

There was no staff on hand and no breakfast at the weekend

Quiet location, parking in front of the building, close to the industrial area, easy access and very friendly staff.

marvelous room, very stylish and cleanvery comfortable and spacious

no facility for coffee or teano free wifi (understandable for the price)

Every5hing was really good and very friendly staff.

Breakfast and Location were fine!

Good for one night stopover.

Excellent

The only thing lacking was tea and coffee facilities otherwise exceptional value.

Superb

Bad

Exceptional

all

all was perfect

Exceptional