Phayao Gateway Hotel

Good location & the room is clean.

Good place if all you need is a room for the night. Acceptable for the price. Good location nearby the lake.

The hotel is rather old and run down. But considering the price that is acceptable.

Good location, room quite clean, nice servive.

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Great location,it's an older style hotel with big rooms that were serviced daily, friendly staff and a Thai breakfast.Over all very good value for money.

The spectacular view from the 5th floor window. Size of the room and perfect shower. Walking distance to the bus terminal. Long walk to the lake edge. Good friendly people.

Breakfast not up to scratch, TV not working properly. Towels could do with changing, they were well worn. No pool open until midday.

The staff including security were really nice. Great customer service from the receptionist.

The hotel it self is quite old and run down. As we entered our floor we were greeted with 4 mouldy mattresses casually sitting in the hallway. In our room, there was hair on the floor in bathroom. Shower was not scrubbed at all, black fly poops all over. Black handprints on walls and ceiling, I’d assume that those are from the maintenance guys fixing lights and aircon according to the location of the prints, however cleaners did not clean them. Floor has clearly not been vacuumed properly. For the price I was charged staying here honestly not worth it at all. There’s better places to stay in if you care about cleanliness.

Good staff. The room was a good size and overall good value for money.

Everything ok

Easy access.Near every establishments including TOPS and lotus.

A bit old but somehow was maintained a bit…

Average

Dining room table clothes were dirty and stains, we had to move to another table as the one we were given was about to colapse..

We only stayed one night on a stopover on our way back to Chiang Rai. There were plenty of shops and restaurants near the hotel and it was only a short walk to the lake. The rooms were large.

This is a large business type hotel which has seen better days. Renovation is needed. There was mould around the bath and the rooms really need updating. We were allocated a twin room initially, when we had booked a double, so had to go back down to reception get this changed. The breakfast was poor. The advertised swimming pool was empty and this wasn't mentioned when we booked or checked in. The wifi and the electricity was patchy on our floor.

Location, very friendly and competent staff at reception, good breakfast

Room decor shows it age

Excellent hotel although not new everything Clean and in good working order the rooms are large and had everything we needed breakfast was good and the staff excellent

good location-nice staff

a bit old room but all was clean

Friendly staff. Room service brought nice bucket of ice on request

Slept on box springs, I think the mattress might have been upside down even, very old mattress, very uncomfortable. Bathroom was semi clean. Room was very old and kind of smelly. One elevator was scarry, got inside and the doors went back and forth and wouldn't close, naturally I got off. Breakfast was stale and cold before 8 am.

Good location, close to everything, clean room and comfortable bed. Staff were friendly and helpful

A bit of a mystery as to why the pool and fitness centre don’t open until midday and why the snooker tables were closed after 4 pm ?

location, comfy bed, nice room.

if I had to complain about one thing, the hotel needs a renovation…which may be in progress. breakfast was average.

a very pleasant hotel on walking distance from the lake with the promenade. also close to the bus terminal. breakfast was simpel and no fresh fruit, in all other hotels we had

next to the hotel is a club, Hollywood, when it closes at 03.00 am there is some noise at the parking lot in front of the hotel. a room at the backside could be beter. I don’t need clean towels everyday, but it would be beter if every day, toilet paper etc are filled up. that did not happen in our case.

The room was large with a good view. the bed was comfortable and the room was very clean.

I would have liked the pool to be open before noon. My car was blocked in early in the morning because of tour vans parked behind my car. The halls were a bit dirty . There is no actual restaurant, only the included breakfast which was pretty good.

Convenient location. Near restaurants

out dated needs a jazz up

Nice buffet breakfast with variation of thai and western style. I feel like I time travel back like 30 years or more. They are ok and clean, just not new.

Hot water is just a mere warm, so no hot bath. Some electricity outlets are turned off with your room light, make sure to charge your phone at the bed table.