New World Suites

Comfortable bed. Good bfast

Room light is too dim.

Everything is ok

It's miscommunication when I check out, I already paid, some how the bill didn't appear in the system, eventually settle

Hospitality of staff. Cleanliness.

Sometimes there is a smell that is unidentified the source.

Parking provided for free at the property. The hotel is one building with Parkcity Mall. Closest to other small shops surroundings. Walking distance to new mall, The Spring. Excellent water pressure with toilet spray bidet provided. Varieties of choices for breakfast.

No swimming pool in the hotel; for family without children might be okay with this but for family that brings their kids might need at least swimming pool for the kids to relax.

The best in Bintulu, clean and updated facilities.

Restaurant is too small

I really love the cleanliness.

It doesnt soundproof. And no bathtub.

Clean, quite, direct access to a Mall with few nice shops in case of urgent needs.The personnel, very kind and gentle, always answering in exhaustive manner to my requests.Recommended!!!

Staff, Facilities and clean

Taste of breakfast

The location is perfect, a great spot to explore between shops there and "The Spring", the parking lot is secured and monitored.The hotel is very lovely, the rooms were impressive, comfortable and very clean.The management should invest in making a swimming pool with pool bars and restaurants perfect for families, and a sky view of Bintulu city.

Nothing bad to complain about but we did have to carry the bags up ourselves from the lobby to our room, the staff needs to be more attentive, helpful and always looking for reasons to be useful and responsible for the guests. A little more tweaks and encouragement would definitely help shape into a much better "New World Suites". ??

The room size is generous and the shower was nice. It’s quiet central, surrounded by cafes, restaurants and bars. Parking garage inside the building is for free. Also, the minibar drinks and snacks were included (Perrier water) which was nice.

Its a typical business stay hotel in a industrial town with a Chinese touch of style as eg dark brown, black, red and golden colors dominate. Breakfast was ok, but could be nicer as there was no cappuccino or similar available.

The bed and pillows were excellent - super comfy! Location was good, near mall and eatery.

Selection of TV channels can be increased.

Walking distance to The Spring Shopping Mall. The room is cozy and interior is great.

There is no ramp for easy baggage handling.

I like the shower, the bed and pillow very confortable, having breakfast next building because their restaurant is under maintainance with buffet style also nice (halal). Arrived at night and the reception (malay girl with hijab) was very friendly and helpful but not to 2 girls during checkout next day. They arent friendly. I stayed with 2 single bed and the space is just nice. This hotel provide 2 can drinks n 2 packs of snacks food for free instead of just 2 water bottles like normally hotel does. Guest car park is on the 4th floor with security provided and its free. Shopping malls The Spring is reachable by foot. 7 eleven also available few steps from the lobby. Convenient and will come for more in the future.

The aircond is not cold eventho setting at 18° but not that hot just so so. The lights are so dim. I prefer more bright lamp.

Breakfast was good, bed was comfy, room was huge and clean, location was good is in the city center

Internet and the price

Best hotel with best location in Bintulu. Very convenient for all business travelers. Access to the best malls and shops. No need to stay anywhere else.

Check in process is slow at the reception (only one desk) and the lobby is not as inviting as you would like it to be. Breakfast is not that great, little variety.

We love the mattress which is soft and make my husband enjoy sleeping on the bed. The hotel newly renovated and well maintained. Comfortable, clean and cosy to hotel guests is the vital factors.

Still need some cleaning improvement in bathroom especially the toilet bowl cover and some surface in the room which still contain dust.

Located at very Strategic location

I had rquested My breakfast was converted to sahoor due to i’m fasting. Choices of food were limited if compared to breakfast menu i guess..

Very comfortable room. Hotel is located walking distance from many shops.

Good ambience

Small windows

Check in was a breeze. Facilities were great!