Ensana Butterfly

Location and cleanliness

For a SPA hotel very small facilities tiny swimming pool and jacuzzi out of order. Also impossible to book a massage as all masseuse on holiday ?‍♂️except one which is a nonsense end of July and high season

Room wasn’t cleaned until we asked , no ac in a 4*? Noisy . But… staff very helpful and room fresh when cleaned.

Ac

The room was extremely clean, cleaned by Kristina! The bed was comfortable and the staff was really friendly. The breakfast had great options!

The interior in the room feels outdated. The pool area was really crowded at points. There was no free slots to book a massage.

Wellness pool sauna

No coffee machine in room with complementary coffee

Location and underground garage

Breakfast and dinner were poor quality, no hot water kettle in the room sauna was only available on request, but it took a very long time to heat up....

I booked the property, because of the spacious swimming pool and jacuzzi. Because of my feet and leg issues, swimming and stretch makes it better.

If you want to book a hotel with friendly staff or peace and quiet, this is NOT a place for you. I had a horrible experience with a male receptionist. I wanted to extend my stay by 1 night. I have been told to come back in the evening 7pm - because he wanted the manager to handle the transaction. I showed up at 7:05 asking politely for the same. He blew me off like a pest barking “Come later, we are switching shifts”!! I said Ok, forget it….so I booked my last night at Marianske lazne at a different hotel, didn’t want to argue with arrogant staffer. That same evening I went to the swimming pool and there were small children running around and screaming like somewhere in an aqua park! Also blocking the entrance to the swimming pool. The very next day, I stepped out of the room and when I came back-roughly 20 min before checkout, my key didn’t work anymore and the cleaning lady had to let me in. This place is certainly not worth the$$$$$ the food was just OK, room mediocre. This is not a good place to stay and I regret booking it!

Pool, whirlpool and the spacious rooms

The bathroom shower was not so goodIt was old and weak

Cleanliness

Parking outside the hotel was not under control. Even though I paid it, the free space was not always available. The staff was average, not smiling at all.

Nice spa hotel. Good location nice staff.

Make sure you pre book parking!

Very clean, cozy and comfortable!Great location! Polite and pleasant staff!

The friendly staff by checking-in and the amazing leasure-time by the pool. We felt ourselves taken care of. ?The separate elevator for the ready-for-pull dressed guests is what makes you feel comfortable and not disturbing anyone.The clean rooms is to mention as well. ?‍♂️We enjoyed the food as well. And one of the moments for those moments when it rains and you don’t want to go for a walk: you can find in the lobby water from one of the famous springs.?Thank you and wish you all the best!Best regards!

The pool was the highlight and why we decided for the hotel and we were not disappointed. Beautiful pool area with sauna & hot tub. Also open long and with a friendly pool guide.The lobby staff was very friendly.

The breakfast was really bad. I know Czech Republic isn‘t France, but when neither coffee, cacao, eggs, pancakes nor cereals are eatable (I dont even talk about bread) for adults and kids, its not sufficient.

Friendly staff, quality service, nice room, big swimming pool

Water pressure in room (6th floor) in the morning could be quite poor

1) The rooms are spacious and nice, which is different from the most of other hotels in town. 2) Also, coffee and tea are included in price, which is convenient.3) The location is not on the main square but in front of a nice park.4) Parking is in-door.

1) Important: No medical personnel and no spa packages (only separate procedures), which can be important for guests of Marianske Lasne. Villa Butterfly is not a medical resort, but rather a nice hotel.2) No lunch in hotel at all.It is important to note that we moved from this hotel to another one almost immediately as we expected med spa treatments. The personnel was very supportive in this respect.

The facilities are amazing, the pool was great, the meals and staff at the restaurant were superb. The bed was very comfortable and I was also given Christmas cookies and a nice calendar as a present. Also, you get a complimentary drink at the lobby bar.

The first interaction was strange. I hadn't been in my room 2 minutes when the maid came into my room... Afterwards, only after I requested, the management apologized, but brushed it off as if it was normal...

I can warmly recommend this place! The lobby and the room were very comfortable, but the spa was superb for this price :) Even though the sauna doesn't fit many people, it was not crowded so no problem. And there's a quite large swimming pool and also a whirlpool. Breakfast was also quite good!

Dinner was good, but not exactly creative. Lots of meat, not so many options for vegetarians (but you won't stay hungry). And don't expect too much from the fitness room, there's only treadmills.

Ensana is like a super soft and comfortable safe space. The staff was super friendly and kind. The breakfast and dinner were incredible good, they had many varieties and everything was really good and tasty. The pool, sauna, infra red space are really good for the soul and the hotel provided anything we needed! Thank you for everything!

The pool area was nice with the jacuzzi. The food was good. Nice area and very quiet.

Didn't like that the all inclusive beer and wine was only available during lunch and dinner. The Spa service was terrible. The Spa looked like you were in a rundown free hospital. The Spa lady smelled very Bad and was very sweaty and very rude. The worst experience that I had in a spa. Do not waste your money.

Large room, wonderful hotel, amazing to have access to the swimming pool. Breakfast is one of the best I have tried

Rooms are outdated

It was very clean, the swimming pool was great

We chose this hotel because in the description of the hotel facilities there were kids club and babysitting services (additional charge). The latter wasn’t available at all, and the so-called kids club was just a big room with a small trampoline and a few toys. Also, the outside playground is not something that the hotel offers, it is just a part of a city park across the street. It is a good hotel if you’re traveling without kids but it doesn’t offer all the children entertainment facilities as described.Also, there were no real treatment procedures offered. When we asked at the reception we were told to visit some of other hotels around in the area.