Ensana Centrální Lázně - Maria Spa

Large, clear rooms. But to get to these one has to walk via labyrinth of corridors and underground and even under-the-street passages to get from one hotel section or Spa to another- only to find out you couldn't get into most Spas without reservations for additional services.

Lack of access to the Spa facilities. Unhelpful staff. I had not made an Spa-service reservations pre-arrival, and was disappointed none were available the day that I arrived or the morning thereafter. Hence I was deprived of use of the entire Maria Spa that had traveled across the country to experience. I was referred to use a standard indoor pool at a nearby affiliated hotel, reachable via an extensive corridor system, but never got to see or used the classic columned Maria Spa. To top it off, at check-out, I was requested to pay a "Spa Tax". As I had neither seen nor used the famed Maria Spa, I declined to pay this tax. If you choose this facility, book any Spa services way ahead of time. Otherwise just expect a decent hotel priced at a premium for Spa services that are unavailable upon arrival.

Exceptional ?? place. Great stay and relax. Wellness is pure beauty and magic. Thanks to all who are keeping this center with dedicated work and effort.

The mattress is too soft, so wake up with back pain ?. The breakfast was very disappointing, with limited options and bland flavors. Perhaps it was during the off - season. This could be improved.

Overall, while the hotel itself was nice, the staff and service left much to be desired.

We stayed at the Esana Hotel recently and overall, the experience was mixed. The rooms were nice and comfortable, although one mattress was quite worn out. The Roman Bath and Spa facilities were amazing, but the buffet for breakfast and dinner didn't meet expectations for the price (approximately 200 EUR per night). Some dinner options, especially the vegetables and potatoes, didn't look very fresh.We had a few negative service experiences. One morning at breakfast, the lights were turned off shortly after 10am, and staff began vacuuming while we were still at our table. When I mentioned this wasn’t great, the response was a raised voice and a message that we should have completed our breakfast by 10am sharp. Quite outrageous. On our final day, our room access was blocked before checkout time, causing my mother to go to reception to reactivate the card just to get her luggage. Disabling room access before the defined checkout time is quite odd. Additionally, we noticed two charges for parking on our bill, even though we didn't use the parking on the second night.

The location of the hotel is perfect. Almost in the center of the city, near the Colonada but in the quiet part, near the beautiful park. The advantage of this hotel is the fact that it is part of Ensana group, so you can use different SPA and swimming pools in the neighbor hotels using the connecting corridorsI was at the massage made by pan Józef -super!!!

The hotel is located in a nice and quiet area, near Colonnade. The room was clean and spacious. Breakfast was good. Nice and friendly staff in the restaurant.

A CORNER SHOULD BE RESERVED FOR VEGETARIANS AS WELL AS A CHOICE OF FOOD.The tunnel between the individual hotels is an advantage that you don't have to go outside when you go from the pool to therapy, etc., as long as the path needs to be better marked. Sometimes we got lost when moving between hotels.

The atmosphere, cleanliness and access to multiple spa zones were lovely.

The food in the restaurant could be better. It would also be great to have a kettle and tea/coffee station in the bedrooms.

Our room in the Maria Spa was very spacious. From the window we could see the pine trees on the hillside outside the property. The recreational facilities (pool, sauna etc) offered by the Ensana group are excellent. We didn't have any treatments, but the list is endless.We liked the sound-effect photos and historic material that decorated the corridors between the hotels. (During the rain you have to use the corridors to get from one building to another) The hotel is walking distance from Main street, the fountains, museum and trail heads. You can get from the train station in 10 minutes by bus or get out of town easily by bus if you want to go further afield and don't have a car.

The view from our room wasn't as good as advertised. All the balconies in the long part of the Maria Spa overlook a garden and children's playground, but below the window there is an access road and across the garden there is a car park and entrance from the main road. From 6.30am there was quite a bit of traffic on the main road and workmen arriving in the ''garden'' and one morning a garbage truck emptying bins. Having paid for the more expensive room in the Maria Spa in order to have the view and be able to sleep with the windows open at night, we were a bit disappointed. Having said that, the Maria Spa is the only part of the resort that seems to have just two corridors of bedrooms, so it doesn't have the other background noises that you associate with a large hotel.On our second day, the room was not made up!! We put up the Do not Disturb sign after breakfast as we had to make some calls, but we made sure to switch the sign over before we left mid morning. The breakfast was a typical spa hotel spread of hot and cold buffets with good coffee and breads.The selection of cereals could be a lot better in terms of quality and nutritional value: e.g. bran flakes, nuts, seeds, raisins, prunes, dried apricots - the cereals offered were the cheap and tasteless (apart from sweet) kind. The selection of fruit could likewise be better. One day we had rock hard nectarines, another day rock hard pears. One day cut-up overripe water melon with the seeds inside. I can see that it's easier to put out whole fruits than make large quanities of fruit salad, but the fruit should be put out for breakfast when it can be eaten fresh. The orange ''juice'' was not juice but thinly diluted ''squash''.

the impressive vastness of the whole establishment. our spacious comfortable quiet room with balcony. the Old World atmosphere. the photos of olden times along the walls, the sense of history

to my surprise and disgust this was a third rate place on the culinary front. a dreary looking dinner buffet (which we passed on in favor of a very good dinner at a restaurant down the hill ) and breakfast just as bad if not worse (stale rolls, unappealing offerings in all departments). a very poor showing for such a famous old place.

Good place and very sympatic hotel with good services. Clean and comfortable interior.

some staff were behaving stupidly

Great location right by the colonnade, good breakfast and mainly fantastic access to the Roman bath. Helpful staff at reception. Would definitely come back

Located in an idyllic location, surrounded by forests. The hotel is located in an historical building part of a larger medical spa complex owned by the Ensana Group. Large and clean single bedroom.

I haven’t tried the medical spas but the relax spas are nothing more than two (not-so-big) pools + sauna and Turkish bath. Interior design is rather old style for my personal tastes.

Bad

I was charged for this accommodation twice - first by booking.com and then by the hotel at reception, and the hotel staff was not helpful at all.

Creative way of resolving issues with parking. There is always a way :-)

Exceptional

parking on site is for additional fee

Very good

Superb

Food was great!

Weather :)

Very good

Everything

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Superb