The St. Regis Amman

The whole stay would not be amazing if the whole team of the hotel didn't support usI called them for many arrangements as it was our honeymoon stay there Everyone did his role and more thanks for the welcome gifts an for the amazing Chef and the other team members who didn't let anything be less than perfect in this stay

I like the breakfast:)

Many things :)I had to move rooms twice. In one of the rooms, I found a used vodka bottle hidden inside the bathroom robe. It was clearly left by the previous guest, and I have never consumed alcohol in my life. This shows that the room was not properly cleaned by the staff.Additionally, I had already paid the full amount through Booking.com, yet at checkout I was charged an extra amount.Another issue was that in one of the rooms, the warm water didn’t work properly — it was either extremely cold or extremely hot. A staff member came to check it, and when she turned on the water, she put it on the highest setting where it was boiling hot and said, “What is this!?”I honestly didn’t understand if she was serious. Am I supposed to shower, or cook myself?

The bedrooms, breakfast, the staff, the decor and location: basically everything!! Had the comfiest sleep ever with their bedding. Lana from guest relations is exceptional I hope the property management knows she’s a star!

Everything was amazing

Slow room service, waiting long time and calling many times to get what i want to the room

The staff especially the pool were very professional and friendly.Restaurant staff were also extremely professional.

The room cleaning need to be improved

The staff is friendly and willing to help, the place is clean, the hotel looks stunning, the food at Tamara's restaurant was enjoyable, and the breakfast was also very rich.

The room cleaning staff was late cleaning the room, this tent was fixed immediately after I picked up the phone to the reception.

Staff hospitality and excellent customer service

Entrance and finding the way to elevator is confusing and not easy , I like spacious entrance … scattered lobby..

Amazing staff. Very kind, very professional, so special. Two of us were celebrating our wedding anniversary and your people went far, far beyond our dreams and expectations. They made us fell like we celebrated this occasion with family and friends, thanks for that. We will remember this forever. Flowers, gift, everything! Unfortunetly, we don't remember all staff names, but our dinner at Zenith was memorable thank to Sohaib. And during our last day breakfast we were surprised again by a delicious love pancake and wishes and best spa treament that we ever had. We travel a lot, but this place is on the very top of hospitality.

No issues

The breakfast was great- the room it was held in and the service in particular

The property is aging a bit and could use a refresh, but is kept to high standards

Very attentive and friendly staff, special thanks to Haman who made our stay extra special, his hospitality always brought a smile to my face!

I disliked that the laundry service is excluded, also the rental price is not including the Entertainment inside the room, as it has to be paid independently!

Luxury furniture, comfortable beds, room service & clean ones, friendly staff, excellent arrival experience ( special thanks)

Luxurious rooms, clean, great view from roof top terrace, very friendly staff

The staff were very anticipatory, actively looking for my possible needs. I have seen this before, but not at this extent.

The room decor was light and bright, which I like and helped my reading. But its creativity seemed a little lacking, for a great hotel.

Everything. Very professional stuff (special thanks to Mr Moustafa reception). You feel welcomed once you arrive till you leave and everything up to standard. The restaurant and breakfast all were perfect

The spa atmosphere was perfect, yet, the masseuse needs to enhance the massage service as it was not as professional as St Regis standard. Other than that nothing, everything was perfect

Excellent Buffet Breakfast. Excellent staff who were very attentive.

Location not ideal if you prefer to be closer to central Amman.

Nice attentive staff. Free laundry pressing service.

Nice staff comfortable room but cleanliness could be improved. The corners of the carpets were not vacuumed and the chandelier was covered in dust. Details like that shouldn’t be noticeable in a 5 star establishment. Also one of robes had holes in it. Overall decent experience but for the money not worth it.

Cleanness of the room and hotel, quality of food and amenities

WC hardware

Great staff, Clean Facilities, Location

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The staff were fantastic. They took care of our every need and ensured that our holiday got off to a brilliant start. Staff were friendly, helpful and efficient. The room was opulent and well-maintained.The attention to detail at every point from the treats left in the room, the nibbles with drinks and the personalised cups at breakfast made the stay special.

There was nothing we did not like.