Rival Hotel Amman

Location , food and hospitality I would like to thank the staff and specially Mr Mohammed at reception

Almost all good

Welcoming and considerate staff especially Laith and Emad who made efforts to help us un taking care of personal issues

Breakfast buffet is rich and diverse however Too many personnel gathering And chatting loudly Would be nice for staff to have one uniform for identification

Very comfortable bed, good hot shower and cleanness.

Limitation on swimming pool hours for women. The location which we didn’t expect to be on a super busy street. Late breakfast hours and a delayed packed one! Leakage in bathroom :(

everything was perfect , coopertive stuff great clean room and place , good location thanks for all stuff highly recomendd will come back again

Great friendly cooperative staff. Good Location, great clean, comfort stay.

Service. Top.Room service. TopCleanliness. Top.Room size. Top

No door handles on glass in bathroom. Hard to open

Very clean and nice hotel with all commodities nearby.The spa included was top.

The breakfast options were outstanding, offering a variety of choices from traditional Arabic dishes to freshly prepared omelettes, vegetarian options, pastries, and toast. Everything looked so delicious, and I’m confident my husband and kids would have thoroughly enjoyed it if they were with me. As a light eater, I personally loved the cinnamon swirls, halawa, and the tea and coffee, which were excellent.The food at the hotel's restaurant was exceptional, complemented by a lovely atmosphere and an amazing staff who were always ready to help. A special thanks to the Asrar Restaurant team including Iman, Qasim and the Manager/Supervisor for being so accommodating, kind and finding me a quiet spot to study when I needed it. Their kindness truly made my stay more enjoyable.The rooms were impeccably clean and well-equipped, offering everything you might need. I was especially impressed by the attention to detail when the cleaning staff literally replaced my toothbrush daily and anything I used was replaced and ensured the room was tidied and cleaned every single day.The Women Only Spa was an absolute highlight! With complimentary access to the swimming pool, sauna, steam room, and more, it was a perfect escape from daily family life. I treated myself to a gold hammam with a massage and was blown away by the experience. The private hammam pods offered complete privacy, and the attentive staff especially Amira made me feel like royalty. From the personalized service in the hammam to the relaxing private massage room and the serene waterfall lounge, every detail was thoughtfully designed. The spa also included separate facilities for men on another floor so we had a whole floor just for Women, allowing for a comfortable and relaxing experience for everyone. Additionally, there was a salon where you could get everything done; facials, hair, nails you name it.

Nothing was negative! However, I would suggest having designated meeting rooms with single desks, that can also be used for private study, catering to those traveling for work or study, not just for group meetings. While the Asrar Restaurant Manager kindly allowed me to use the business room for a day free of charge, it would be great to have a dedicated space for this included. Alternatively, the spa's relaxing room could have been an option but I mainly studied in my room or the Cafe. I also didn’t notice any printing facilities, but I didn’t inquire about them either as I didnt really need it but may have if I had to done some emergency work tasks. Thank you for a great experience!!

The staff were incredibly friendly and welcoming, providing assistance with everything I needed. The café, Asrar, had a comfortable atmosphere and served delicious food. Breakfast was delightful, and I truly enjoyed the charming area. I liked everything about my stay; however, my room was on the highest floor facing the street, so I could hear some car noise, though it wasn't too loud. The reception staff, including Mohammad and his colleague, were professional and offered all the information and assistance I needed; they were wonderful.

Only the elevators need more attention.

Location is very convenient. Staff are very nice to me, especially Mohannad form the reception

I have took this hotel for the first time in Amman after reading the customer review, always looking for clean comfy room and bed, easy access to the main road, this is what everyone i think looking for.i found every thing here + an amazing friendly staff especially (Ammar) thank you, every one in a highest level of welcoming from security to the room service.you have a new loyalty customer / thank you all

the location is nice. the spa facilities are great. the staff are amazing. especially Mohammad Al-Khamees the receptionist. he made the overall experience 10/10! highly recommend this hotel

Nice staff. Good breakfast. Good connection to main road.

Hotel is so clean, staffs welcome guest most of the time, ready to offer support whenever need, even on external trips, appreciation and thanks to receptionist Hitham , waiters on dining hall and security member Jihad

very good stuffthe team is very very nicethe hotel is sooo cleanbreakfast 10/10

The staff were friendly and very helpful. The room was spacious and clean. The spa was also great! Will definitely come back.

Absolutely Outstanding Experience – Highly Recommend!I cannot say enough good things about our stay at this incredible hotel! From the moment we arrived, everything exceeded our expectations. The reviews I had read prior to booking were spot on—this place is truly fantastic.Our room was spacious, beautifully lit, and impeccably designed with attention to every detail. The bed was unbelievably comfortable, making for a restful night's sleep. The room was fully equipped with everything you could possibly need, and it’s clear that a lot of thought went into providing even the smallest of comforts. Nothing was overlooked.The staff were beyond friendly and attentive. There were always plenty of staff members available, and for every question or request, there was someone ready to assist. The service was truly exceptional, and considering all of this, the price was an absolute bargain!We enjoyed free access to the Jacuzzi and pool, both of which were well-maintained and provided a great experience. The facilities, including changing rooms and showers, were clean and fully stocked with towels. The sauna and Turkish hammam were available at a reasonable price.The food was excellent, and the on-site café was a delightful surprise. It was a serene and quiet spot, beautifully furnished, and offering great prices.All in all, we had an amazing stay, and I would highly recommend this hotel to anyone. We were beyond satisfied and can’t wait to come back!

酒店很安静，除了早上4点的祷告音乐。遮光非常好

The staff exceeds expectations by all means. Unbelievably competent staff and very eager to help and perfect the service.They will memorize you from the first time see you; they will go out of their way to accommodate your late night requests.

The only thing I did not like is that I did not stay longer.

Staff went beyond their duty to help us, were super friendly and made the whole experience so easy and comfortable. Beautiful reception area and super comfy beds and the view from the restaurant at breakfast was such a great way to start the day