Castello Dal Pozzo Resort Lago Maggiore - Preferred Hotels & Resorts

Very well designed. Good breakfast. Elena in the reception very nice and helpful

No gym. Prices for the minibar and snacks are way overpriced. 8¿ for tiny chips snack

Staff, house, the park, the castle. All amazing.

What's not to like in Paradise? Can't think of anything. Even the other guests were nice!

Overall, the property was excellent. The spa facilities were first class, the grounds are immaculate.

We were not informed upon making a reservation for dinner that the main restaurant was not available to us for dinner. We were shuffled off to another room with no ambience, no windows and the service was terrible. Plus, it was very expensive for the quality of service we received.

Amazing ambiance! We stayed in the Castello and it was so romantic. Spacious room, very comfortable bed and good airconditioning. Pool was very modern and convenient. Good service! We liked the personal touch of the owners who were present on property and address questions etc.

Everything was amazing!

Very unique stay - in a real old palaceBeautiful locationStaff very serviceableOnly 30 minutes from the Milano airportAmazing breakfast

Small toilet

The location everything was splendid. It’s an old castle but renovated very well with very nice materials. The garden is very nice. The restaurant the pool everything on point the location is very close to Milan about half an hour and also very close to Saravelle outlet center. It’s a little hidden gem near the city of Aruna, which by the lake has very nice restaurants and fantastic views of the Swiss alps

We liked everything. However, next to the bed there was an electric control panel for the lights in the room. The control panel was quite complicated to operate. Why not keeping it simple ? But after all we managed somehow to close all the lights .

Wow, what an incredible find! The hotel is essentially made up of 3 separate buildings. We had initially booked to stay in the Castle itself and had it been just the two of us, it would have been an amazing room to stay in but the sofa bed was located in a mezzanine floor and was a little unsuitable for our two young boys however the staff were amazing and offered us a different suite in the main hotel which was equally as impressive but this time all on one level and with a huge bath. Breakfast is incredible, pretty much everything you could hope for and more. They also have an amazing wine selection. Communication was great, they reached out to us as soon as we made the booking to confirm a few details and even gave us a great recommendation for somewhere to eat locally. We would have tried their restaurant but the timings didn’t quite work for our young ones. In the end we enjoyed it that much, we actually went back the following even to try some more of their dishes. My wife also pointed out how spotlessly clean the rooms were. Something we also seem to pick up on in other hotels. This place, as you might expect was immaculate. All in all, we were very pleased with our selection. It was worth every penny and definitely plan on returning.

The only slight issue, not even an issue really, but the one cause for confusion was over the parking. When booked through this app (booking.com), it offered us 2 prices. The more expensive option included parking, late check in and hi-speed internet. I was not fussed about the late check in or WiFi but we definitely needed the parking but as we found out, parking is actually free at the hotel but the advert definitely did not allude to that fact.Moreover there is an underground garage you can park in but it will cost extra and is not included in the fee you pay through the app. The staff were very accommodating and content with me using the garage on this occasion in light of the confusion but I do hope the listing is amended to inform others parking outside, on site is free.

The service was excellent—Mr. Orazio even picked us up on his way home when no taxi was available, which was incredibly kind of him. The room was beautiful, and the bed was very comfortable.

Unfortunately, when we visited the restaurant for lunch, they were offering a temporary menu due to a children’s event at the nearby castle. While the food was good, the options were noticeably more limited and simpler than their usual offerings. It was a bit disappointing to have to follow that menu despite not being part of the event, and overall, the value for money didn’t quite match our expectations

Location and ambiance

Our bathroom sink overflooded 3 times. When at checkout we asked for a small rebate for the nuisance we were told we should have asked for another room? We had indicated 3 times the flooding and had asked for fixing the drain. Never were we offered another room. In the end we got a bottle of house wine.

Castello dal Pozzo is a perfect place to stay, relax, enjoy and explore. As a third time guest at the Castello, the ongoing development of the hotel and the standards of the guest meeting - is great.

- Friendly staff- Beautifully decorated rooms- Rich breakfast- Wonderful swimming pool (extremely relaxing)

When we stayed at Castello dal Pozzo, the SPA and gym area was undergoing construction works. Also, the pool during summer closes at 7pm, which is definitely way too early considering sunset is at 9pm.We still had the best time though :)

I think we tried all of the dining options: Dan Garden Lounge, Le Fief, Folia (the poolside lounge), and of course breakfast. They're all delightful -- indoor and outdoor seating, with large umbrellas that protect diners from rain as well as sun. Breakfast included omelettes and all sorts of coffees to order, fresh fruit and pastry, cold meats, eggs/sausage/bacon, juices, sparkling wine -- what you would expect from a better hotel. Dinner at Le Fief was exceptionally good -- innovative, with fresh ingredients, beautifully presented, and obvious thought behind each dish. Our waiter Mauro took special care in finding wines to go with our meal. Throughout the weekend, staff struck a perfect chord: always there when we needed something, but otherwise leaving us in peace to explore the gorgeous grounds and ponder the layers of historical detail inside and outside of the castello.

This is less something I didn't like -- I liked everything -- so it's more of a wish for something: outdoor dining on the terrace behind the castello where there is a spectacular view of the Lago Maggiore. I think this area is probably reserved for events (weddings, etc.) during the high season, but it would be perfection to have that view while savoring such good food.

The service was excellent.The property had a Bike room.We are on a biking trip. The hotel should promote that is a biking hotel, with a biking room, tools etc. excellent!

People who worked there are very nice.Biking room

We utmost enjoyed our stay as a family of four. The hotel and its grounds are well kept and the history of the castle is inspiring. I really like that the original family changed their ways throughout history to maintain the castle and keep it family owned. When they keep it up like this it will remain a land mark for the next thousand years.Staff is great, food and drinks at/near the pool, excellent parking (both paid indoor and free gated parking options are great), great choice of restaurants for fine dining and in a more casual setting (with swing for the kids), nice pool, good breakfast, away from the crowds, what else would you need? I can truly recommend the hotel to both families and young or older couples.

There's always small things that could be improved, but none worth mentioning.

Great hotel, nice pool and good restaurants.

WIFI

Beautiful setting. Amazing pool and friendly welcoming people. Taste and feel the real Italy. Skip the crowd and relax.

The staff, the buildings and the whole ambience

Beautiful property and the Castle . Love the story behind and that it's Family owned and we had a pleasure to meet them a ,(along with they dogs :) Amazing staff. I want to say Thank you to few people personally. Elena (reception ) Thank you ! You were super helpful and made our stay so smooth. Marco ( bar ) Thank you for making sure my glass are never empty :)Alesandro ( restaurant ) Thank you for making my dinner experience with wine pairing unforgettable.

We didn't get Suite with the lake / garden view Castle that we ordered and pay for.Instead we end up in the Suite with no view ( our view was the roof of the next building .) And the size of the balcony . p.s. the only way you I could see the lake if I get up on the chair that barely fit on the balcony.

The position, the external facility

The pool was closed on several days when the weather would allow and open on days when the weather was poor The two restaurants had a menu for someone staying 3 or4 days. We were there 13 days??????

Only good things to say about this place: the building, the grounds, the decor, the food. Above all, the people - staff in all areas of the hotel were incredibly warm and welcoming, and made our trip very special.