Mercure Thalasso & Spa Port Fréjus

Good location but noisy on road facing side.

The full payment deposit plus deposit of €100 has not been repaid yet; a month later I am still owed €276. As a resident I was expecting access to the swimming pool but only paid access was permitted.

Location

Room was boiling as heating stuck on, reception apologised and said nobody could look til the next day however I was only staying 1 night! Said speak to reception in the morning. Had to sleep with balcony door open onto noisy road and not feeling very safe. Reception not interested when I discussed checking out. Only 1 lift working for a big hotel. Hotel in general just a bit tired and in need of some attention.

Very convenient location, lovely clean room and staff very friendly

The toilet was separate from shower room but didn’t have a wash basin in it so couldn’t wash hands if someone was in the shower.

Quiet, central and clean.

Coffee and tea supplied , but no milk. I was told this was only for certain rooms. Pity, I could not have my morning cup of tea. Would be good if hôtel guests who pay 20 euros for use of the pool' were allowed more options for using the pool.

The hotel is in a very good location - next to the port & beach.The staff were very helpful and attended to the concern that we raisedThe rooms were of good size

This is a not a 4 star hotel, more a 2 or 2.5 star. 1) reception lounge - almost all the cushions are soiled. you can find cushions cleaner than them in a bus or a train. No place to sit or relax for a few minutes2) The aisles to the rooms are dimly lit and the carpet is stained everywhere. Gives you a feel of fleabag hotel3) The rooms & doors are painted black to hide all the imperfections.There was wood shavings on the floor in-front of the wardrobe, looks like they had done some repair and didn't bother to clean up.4) The bathroom door was a joke, it was so rotten/swollen it didn't close. Again a 2 star hotel feel. The staff immediately replaced it ...so points to the staff5) The salt buildup inside the kettle was so thick.6) the metal threshold at the bathroom door had risen up and i hurt my toes couple of times7) A pillow case was stained and we had put it on the floor believing it will be replaced. But the room service team put it back on.8) foul smell near the bathroom/toilet in the night.9) entrance to the parking area was water logged , very tight spaces to park This is not a 4 star hotel as advertised. You may find hotels with better facilities at similar or lower cost.

The hotel itself, the room is standart, not small at all, the restorant is very nice and the chef menu was great, the personnel on the reception was kind. I did not use the spa.

The only minus was that the one of the bed in the room was maybe broken or old, I don't know, but the noise of it was awful. The other one was very comfortable.

Loved the spa! The food was mediocre, our phone didn’t work, and our bathtub was dirty.

I didn’t like that when we checked in and immediately informed them that our phone was broken, they were indifferent about it. It’s hard ordering room service without a phone!

pool was nice though there was a lot of unnecessary policing about not allowing men to wear normal trunks and not wearing shoes. Bed was comfortable and breakfast was good

A lot of unnecessary policing by the pool about not allowing men to wear normal trunks and not wearing shoes. The inside of the hotel was dirty and smelt bad, like vinegar and bleach and dirt. The carpet was old and general decoration was outdated.

Great location!

A little outdated, but very clean

Perfect location, near the beach, near the portMake sure to reserve the room with the view to the portMake sure to reserve parking, especially when it is a busy season

Propreté, emplacement

Arrogance personnel restaurant

Very pleasant staff. Comfortable bed and good shower.Good location for the beach.

Poor complementary drinks options and not replaced when used. Don't like paper cups and sticks to make tea with.

Location, pool, and able to walk onto the beach

Breakfast was good, dinner average. Location good.

They need to learn how to make a bed, I had to fix the sheets again as they came loose in the night. Not tucked in at the top at all.

The fact the receptionist upgraded us to sea view and was so accommodating when we arrived so late at night .The fact there was a fridge was so helpful.

The smoking in the apartment below which wafted up into our room and balcony .Only paper cups for tea and coffee.

Nothing really

Everything. Our main purpose was to have spa and swimming pool, hamman, and sauna. And having arrived to the spa, the staff told us we will have a maximum of 30 minutes as it will be busy soon. Unacceptable, as you pay for half day to only have access for 30 mins. So we decided to leave the hotel.

The location, the view, the reception staff, great breakfast and very good sleep noise free night

The empty and half empty beers bottles we found in the cupboard, the empty shower gel part of the room utilities, the broken mirror holder for make up, the fact that the spa isn't free of charged and only one little bottle for a couple room...

Friendly staff; good breakfast; good spa

Building is slightly rundown, room somewhat smaller

The location

I only booked this hotel because it had an I door pool. They sent me a message before checking in to say the restaurant was closed which wasn’t ideal but ok. Yet didn’t say anything about the pool. After I checked in I was told us was shut. I am very angry as no prior warning and I could have cancelled the booking with no cost and booked a cheaper hotel as the only reason I came was the pool. Also when I checked in for 2 hrs there was building work going on I think next door room as was loud. I had a disabled bathroom and felt very disappointed by the whole experience. I would not stay again

Charming hotel and gorgeous room. The hotel personnel are lovely and do their best to help. would highly recommend this hotel. Location is just expectational! between the sea and the port :). I had a peaceful and enjoyable stay and i will certainly be back!

Parking was full 1st day,issue was resolved the day after.