Hotel & SPA Dynastic

Soulless, aged. No welcoming gestures

Old fashioned, miserable staff, room devoid of facilities

It’s the only hotel with an indoor heated 25 meter swimming pool in Benidorm

Very dated, everything was a disappointment. Had to pay for parking, pay for the swimming pool. Disappointing cheap breakfast offering in a disappointing dining room.

The location and that was it.

How this is rated 4 stars is beyond me, don’t trust the photos. The mould in the bathroom, the broken door, having a kettle with no mugs or tea/coffee, asking for an earlier check in for 12pm which was accepted but still had to wait until 4pm for our room, the hand soap, shower gel and shampoo were all the same colour and the same product, the room smelt like cigarettes, the toilet was temperamental, the staff were only nice to you if you spoke Spanish and you have to pay extra to use the gym which was rusty, the spa which was tiny and the indoor pool. It’s more like 2 star hotel.

The only advantage of this hotel is the tasty food despite the small selection

No help or even a desire to talk from the reception staff and poor English. All inclusive without the possibility of using the gym and swimming pool, a fee of 15 euros per hour. Two tokens for plastic cups for drinking drinks and beer!!!. One bar where no one cleaned up all day. Animators very inactive, e.g. at 9 pm a movie was shown on the big screen for entertainment. Dilapidated room equipment. Waiters in the restaurant without the ability to maintain hygiene rules.

The moment I leave One of good things in this hotel is food , there is no big choice of it but the quality of food is realluy good !!!

-reception staff not helpful at all -service / waitress / waiters not exist This people have no idea what are they doing. Going out from toilet , cleaning the table with dirty wet rag and then taking cutlery’s with bare hands and serving it … to be even worse they are holding forks knifes and spoons on their top , exactly the part You put in your mouth moments later , disgusting ? -In the room You are not able to walk barefoot because it’s so much dirts on it Your feet’s are full of sand dirt and whatever else -Bar in lobby when the weather is bad not exist - Pool I would not call this even pool , some people have bigger bath at home , this is simple joke like all this ruined hotel - at poolbar You need to clean your glasses after you finish , when you come on holidays they are giving You a coin/token per person so You work a bit not only made holidays , why their hire more staff as long customers can work as well ?- this hotel is ruin , plaster on walls going off, doors , beds etc are like seen the 90’ Nobody speak in English by the way

Clean and modern

Breakfast very basic

Nice option of food and drinks Nice pool area Room was big and spacious

Had to go to reception for clean towels every day Room didn't get cleaned for the whole stay

brilliant breakfast loads of choice

Maid service - did not replenish what she took Paper cups toilet rollBalcony not mopped at all for 7 days

nice relaxing atmosphere, good location

i was charged more for my standard room than a family member paid for a superior room

Location

Didn’t get towels when we booked again the next day even though they took our ones. Wasn’t actually worth the price hotel diffrent to pictures

Great locationClean and tidyBasic rooms but adequate for the priceBreakfast was nice

the breakfast was really good, loads of options, but the drinks are not the best. the hotel is in a really good location, not too busy but its like a 15 min walk to get to the pubs. but the most disappointing thing about the hotel is that i purchased the double superior room and on the third day when the cleaners came in to change the sheets on my bed they put DIRTY sheets on, like there was a big piss stain on the corner of the sheet which i was really not impressed i paid alot of money for the bedroom only to get some rancid piss stained sheets on my bed

Food choice was good

The room was tired and needed updating. There are no tea / coffee facilities in the room. Pillows were incredibly hard with no alternatives in the room.

Very clean and every where smelt so nice. Staff very friendly and willing to help

Stayed here many times and again no issues & Staff were excellent

Lifts were very slow and sometimes you would be waiting up to 5 minutes for it to arrive at your floor

The size of the room/ comfortable beds

FOOD AND STAFF YOU PAY FOR THE USE OF THE SAFE+ YOU MUST ALSO PAY DEPOSIT FOR THE KEY.WE STAYED FOR 5 NIGHTS BOOKED ANOTHER HOTEL.

Hotel is very good

Some front desk staff had no time for the English people very abrupt to English. Lovely to the Spanish

The food was standard all inclusive, no complaints, always something for my children who are fussy eaters.Majority of the staff team were lovely. Room was a lovely size, for myself and my 2 teenage daughters.

The spa, I was so disappointed, was looking forward to a lovely spa day, check times for the steam room it's not always open and you only get 1 pass for an all inclsusive stay. The changing rooms were so uninviting considering spa is in the name. Not a great impression before you get into the pool area. Said there was a sauna, wasn't one to my knowledge when I asked I was directed to the steam room (which as above wasn't open). It was very poor, big improvements needed for it to resemble a spa and relaxing place.

Ideal place to stay, central to everything. Short walk to lavantte Beach and all shops and restaurants. Hotel does all inclusive or half board. Food was as good as it gets for all inclusive.Hotel spotless and staff very friendly. Would stay here again. Great entertainment was on Christmas day thoroughly enjoyed or stay.

No complaints ?

Room was spacious clean and quiet Location close enough to the centre but far enough away for some peace and quiet