Magic Natura Resort

Food – Great variety, always fresh and plentiful (tilt toward British tastes). The paella stood out, but honestly, all the food was well-prepared and enjoyable. At this price point, simply great.Drinks – Red and white wines, as well as local beers—even Guinness on tap at the bar near the reception! Good selection of juices and soft drinks. Some coffee machines are bean-to-cup, while others use instant coffee. Ice cream available both from machines and in freezers.Staff – Very friendly, patient, and solution-oriented. Out of a couple dozen staff members, only one person at the bar came across as a bit overly strict—but that just highlighted how accommodating the rest of the staff were.Pools – There are three main pools: one near reception and two centrally located within the resort. All have adjacent bars and seating areas.Facilities – Plenty of spaces to relax with drinks or snacks. Kids are well looked after by animators, and there are several playgrounds, mini-zoo, mini-shop and vacation stuff vending machines.Next to reception, you’ll find a laundry room, an ATM, luggage storage, and tour agency representatives.Accommodation – Most bungalows are set on a steep slope up from the Food Court, which means a bit of a climb—great for working off those extra calories! If you prefer, you can request electric buggy transport. Some bungalows are closer to reception, making for easier walks.Parking & Transport – Ample parking. A shuttle bus is available, but we didn’t use it—we either walked or drove.Beach Tip – If you're looking for variety, saltwater, sandy beaches, or inflatable water attractions, head to Benidorm—specifically the eastern side of Platja de Ponent.Extras – Aqua Natura, a 10–15-minute easy walk from Magic Natura, with reserved (orange) area for MN guests and the same complimentary food and drink options.Bonus – Striking few mosquitoes or flies on the resort grounds.

Not complaints, observations:- Internet - speed ok (~3Mbps, enough for movies streaming), annoying that need to use special codes that allow access only for 4h (but ok, the reception provides free coupons with access codes). They said it's to prevent people abusing the Internet (neighbors and whatnot, but this sounds a bit strange as there are no adjacent dwellings). Whatever, we took it as a sign to stay less indoors and take advantage of the facilities. :-)- Access cards - you will get a bracelet with a bar code (offering access to Terra Natura and Aqua Natura parks), and a contactless (RFID) chip threaded into the bracelet (to open doors, order drinks and access restaurants). Warning - the bracelet is made of fragile plastic-paper - during a 7days stay each of us had it replaced at least twice (try to save the chip, go to reception, they will give you a paper note to replace the bracelet at Aqua Natura). Using something more durable would be good to prevent such annoyance.- Not about Magic Matura, but the related Aqua Natura (which is in the same family) - besides the great staff, good equipment and decent food/drinks, a few safety remarks for the management: 1. the slides are well monitored by lifeguards, but there are noticeable gaps between the rails at start of slides - a kid might fall through (this is very unlikely, but still - should be an easy fix - at least in the opinion of my wife); 2. Definitely need to add a few nonslip strips (one of those that feel like sandpaper) to the ramps leading to slides - every day saw several people falling. Yes, there are signs everywhere suggesting to wear non-slip socks, but many other similar resorts use these non-slip tapes (which are cheap and efficient); 3. The Kamikaze slide has some issues with the seams of the slope tube segments - we felt with our backs 2 or 3 uneven seams .

Water park/zoo

staff weren't friendly got no thank you on check out

Good Value , great for families, having free access to parks. Food very nice.

Air con in room not working properly. Did report it but nothing was done??

Clean and cosy

Up a very large hill and decking wasn’t the best for outside space

Waterpark

Staffs manner, no wi-fi, totally disconnected with reception, restaurants are dirty, staffs don’t speak english

We had family staying for one week and we booked to stay one night at the hotel to see them (we live in Spain). Fabulous service from staff, allowed early arrival so that we could use the facilities such as the zoo and water park. Great evening entertainment. Transfer buses to Benidorm, zoo, water park and around the resort. Complimentary drinks in room ...... altogether a great night's stay.

The bus that took you from your room, to reception, to the parks, to the restaurant, the views from the room, the jacuzzi

That it was too far out from benidorm and other places.

Extremely child friendly, very good buffet and plenty of activities for little ones. Zoo right next to it it's amazing, we have visited every day

The staff were amazing, friendly and helpful.Cleanliness really goodFood greatWe will be back

Queueing frustrating at timesCould do with a spruce in tired areas ...but everything spotlessly clean

Two pools on the property with easy reach suitable for all ages. Staff work hard to make sure dining area alwaqys has free tables clean and served. Benidorm beach is a 15 min drive away. Waterpark and zoo are great additions to the package.

Not a fan of sparkling wine in the room minibar. Would rather have more beer or water instead.

The aqua park

Room wasn’t ready on arrivalWhen room was ready it actually wasn’t was undergoing maintenance to the AC unit (concerning)Didn’t let us know room was readyCouldn’t get a towel until 4pm for the pool asClosed??!Had to pay 1€ for your cup to have a drink by the pool!!Had to pay 10€ deposit for each towel by the pool when we eventually got one.We upgraded to AI which was a rip off, wasn’t told the other restaurants weren’t included so had to pay a supplement to use them.Room wasn’t cleaned properly on day2, left with dirty coffee cups and glasses.When we rang reception to request them they said they would send over, nobody arrived.Cabin smelt horrendous, damp and mouldy. We had to shower with shoes on.We paid a lot of money for a terrible experience.Aqua park is the only thing going for the place.The list is endless on this place, it really needs a refurb asap.Joined a certain group on social media site and as soon as I agreed with someone’s comment on the cleanliness of the place, I have been removed and the group has vanished….

So much to do for our two children. They loved it here! They were kept well entertained. Will Definetly return here as the kids were entertained from morning until night.Check in was amazing. We turned up at mid day and got to use all facility’s until our room was ready at 5pm.Who needs your room early when you have lots for the kids to do. Kids had the kids club… foam water party. Water slides in the pool. Disco & arcades! Happy kids = happy parents.Wish we had taken more photos to show other guests. All of our photos have our children in them & prefer to keep these private.

Didn’t really bother us as we will Definetly stay again and request this room.The bungalow /chalet we stayed in was located at the end and it was more early morning that we could hear other guests very loudly talking. Again this didn’t really bother us. Our children love to lie in after being entertained all night.They loved it here.

The room is clean and well equipped. There’s a lot on offer on the site and the ultra all inclusive allows you to use their other resorts in Benidorm, which was really handy.

Our son was injured and hospitalised following an incident with the jacuzzi filter. The resort staff are clearly stretched very thinly and just didn’t seem to care. We were offered no help or compensation, and I highly doubt they’ll take any steps to prevent such accidents happening again. it really took the shine off our holiday. The bathroom drain also made the cabin smell bad. We had to place a towel over it and keep the bathroom door closed.

The zoo next door and the water park were close by. that is a nice feature.

the food was cold, we complained several times about this.the swimming pools were all cold, my nephews didn’t want to get in the water as they found it uncomfortable. we as adults didn’t particularly like it either.the drains send a sewage smell through the hotel especially during the entertainment in the evening (which starts at 6, then finishes at 9) then further kids entertainment doesn’t start until 10pm which is too late for kids and adults.they messed up my booking, waited 40 minutes to check in. wanted me to go back the next day and I have now realised they’ve taken way more money out than agreed. it isn’t good enough, I am never a complainer but this time it really was horrific.

entertainment good for kids.

dirty beds and room was downgraded . staff not helpful with complaints and food average. swimming pools where freezing .

-food ,location, nice view

-Lack of information about bus timetable and tranfers-sometimes long wait to speak to the reception -internet connection and hotel own apps was really bad. -1 bedroom lodge was too small for a family if 3 ( 2 adult , 1 child)

lots to do, see and eat.

very very long check in process, over 1hr. no hot water. dinner dining times too late

gorgeous welcome package! we didn’t have a great view but the bus service to your bungalow was great!

two single beds pushed together, not good! Wi-Fi and roaming access difficult to get so we cudnt get on the app to book meals away from the families who were in the buffet area.

the cleanliness

the entertainment and only 1 bar staff /ques

kids daytime activities were brilliant access to zoo and water park fabulous

food in restaurant could have been a lot better