The Level at Melia Villaitana

We stayed at The Level and it was perfect for the family. Heated pool. Snacks and drinks in a private area from 11am-9pm. Large property with lots to do for all ages.

Some of the rooms were not maintained but I did bring it the the attention of the front desk.

Location Territory Swimming pool

Food for the dinner

LocationPoolsLounge levelBig territory

Noise ( by nights and early morning)Bad service on reception Dinner starts at 20-00 ( with kids it’s too late). No kids menu on room service No kids menu at all ( so there were a lot of people with kids)The parking machine didn’t work and nobody answered when I called ( 2 days of parking cost 40€)

Facility was nice, lounge was good.

They only have 3 slots for check in and check out. Took forever to check in and check out. They need dedicated for check in a d check out. It takes 30 min or more for each and it not enough people. Next room service food was horrible you only have 3 items on the menu and the club sandwich was awful. The hotel devised by the middle so if you are on one side you have to take the elevator to reception then cross over to the other side to take an elevator to breakfast or restaurant. Not convenient at all and like a maze with no direction just chaos and dysfunctional

LocationViewsFoodEnvironment

This is my third stay at this hotel. My first two visits were solo trips, staying in VIP rooms. I loved the location and beautiful views, so I decided to return with my two young children and their nannies. The 4 PM check-in time clashes with international standards, especially considering check-out is at 12 PM. This leaves very little time for anything if you're only staying for a day. The pool opens at 11 AM, which is dangerously hot in June with young children due to the direct sunlight. In other warm-weather destinations, pools typically open at 8 AM. Another issue is the €20 daily parking fee, which significantly detracts from the hotel's reputation. The double stroller doesn't fit in the room or the elevator, making getting around with it from the parking lot, around the grounds, and to breakfast extremely difficult. Leaving the stroller in the room is impossible because it has to be maneuvered sideways. The check-in process at reception was also extremely slow, taking about 30 minutes with completely unprepared staff. The receptionist lost her phone and claimed we hadn't given her a copy of our reservation until I asked to review the security cameras. Only then did she quickly find her phone. The reception area itself felt very unwelcoming and unfriendly. Such a poor welcome experience makes me reluctant to return. Dinner starts at 7:30 PM, again contradicting international standards. The explanation given was that this is Spain, but if the hotel accepts families with children, they should consider their routines. In most hotels worldwide, dinner starts at 7 PM. The staff were unresponsive to complaints about the stroller and other issues, raising serious concerns about customer service, loyalty, and the likelihood of a return visit.

The breakfast was was really good, and that was the only meals we had there. We really appreciated access to the Level lounge and the Level area, which included a heated swimming pool. That was a luxury in February which really gave that little extra to our trip. And the hotel area, constructed in a village like plan was simply amazing and well worth walking around and enjoy. And the location with several villages as well as Benidorm just a short drive away was really nice, because we felt it was peaceful and quiet - as we hoped for.

They obviously had problems of keeping birds out of the restaurant, and I am a bit sceptic about what those birds can do with the croissants. I have seen the same issue other places, and I really think food hygiene is too important to be left over to whatever birds think is good enough.

We liked to design of the hotel. So many private spaces in the gardens to go to and be quiet despite it being a large hotel. The heated swimming pool was wonderful and the food very varied and good. This is our 3rd visit and we will return.

There are some maintenance issues around the hotel that should have been dealt with. Our room wasn’t serviced until 4.30 and one day we had to ask. Not the level of service you would expect for a 5 star hotel.

Good but drinks issues ruined my stay

Drinks in the Leval l lounge poor selection snacks poor selection No drinks allowed outside not Evan water Compared to other MIELA Leval very poor comparison

Enjoyed staying at this hotel. Have already rebooked. Food excellent especially Casa Nostra. So many spaces to sit and relax. Staff very friendly and helpful.

Music in The Level too loud for background music and on the resident lounge terrace. It could be turned down as it overtakes any conversation you are trying to have.

The location, architecture, amenities in the hotel are wonderful, but the staff could use some training to manage this

Theft in the hotel, poor staff performance

Location

Room not set up correctly - couch converted to a bed for a 1 person booking, and could not get anyone to answer phone to change this. Room not cleaned properly - empty bottles and rubbish left lying around, and no pick up by reception when I called on this issue.

How quiet it was during the week, staying at the level was nice to have the drinks and snacks

The smell of sewage but I’ve had this before in Benidorm so drainage must me an issue

Spacious outside areas, it never felt crowded at any time.Relaxing atmosphere.Nice clientele

Mosquitoes! Absolutely ruined the sleep, many guests covered in bites.Having to pay for water at dinner when it was free in the level lounge?

Very clean beds very comfortable really nice hotel

Breakfast was cold not a proper English breakfast but they have good selection

The setting, the level & the comfort of the beds.

How long they take to respond to emails. Only buffet open for evenings.

Location and clean

Most restaraunts closed as start of summer , they should say before booking limited services available

Absolute fantastic hotel, with really nothing to complain about at all except no piano for my husband to play!Breakfasts were exceptional and the lounge which was open every day with free drinks and snacks was an added bonus.

Everything was excellent, no complaints.

Very clean good location

No air conditioner it was very hot in my room phoned the reception and got told that it’ doesn’t work because it was not hot enough to turn the air conditioning on ?

we enjoyed a lot our stay in this spacious property with many facilities; the kid played a lot at the kidsdom, even though there was some renovation going on in the areathe rooms are very comfortable and each building is easily accessible from many different points (no need to pass by reception every time)the sand beach is impressive and so are the views of the seaoutstanding golf facilityYHI spa is very nice

being outside of the season, not all the cafes were open so the main restaurant was often crowdedin this hotel, the meals and extras do not award reward-pointsthe tennis courts belong to some other business so they cost (slightly overpriced); I would have appreciated some discount for staying in the hotelthe check-in online did not save us from waiting in the line (not really short one)the in-door kids playground was closed (separate room/building)

Setting was good

I booked full board but you had to pay for drinks and mini bar cost to much