Four Points® by Sheraton Costa Blanca Villas

The heated pool at the villa

We were not informed that all of the parks that were included in our stay were all closed! Even after emailing reception a few weeks before to ask if we can get the tickets on check in. This was the only reason we stayed at the hotel and felt we had been miss sold and should have been informed that they were all closed!

The location was superb - 7 euro into centre of benidorm. Very clean, quiet and great views of the mountains

Friendly staff excellent service villa was clean and had everything we needed

Overall, it had a nice vibe.Access to water and theme parks is good value.

Breakfast is a walk away, and the food was average.

Great hotel! The villas are beautiful but on the smaller side... We only stayed 2 nights so it was sufficient... Staff are very helpful and friendly!

Clean, comfy and family Oriented

For shops/restaurant and breakfast we were expected to walk to the nearby hotel (10 min walk in the heat)

Nice villas and quiet

a mile walk to the hotel pool

Everything was great Staff excellentGood locationvilla was very clean

i didn't like Booking.com they made problems with the communication i had to contact the hotel direct to sort out the problem........ i received poor emails from booking.com with bad information I WILL NOT BOOK AGAIN WITH Booking.com I will go direct to the hotel , I was very disopointed with booking.com

Great location and villas we're top class

Expected the private pool to be bigger as you couldn't swim in it. Only knee high water . Beds were a bit uncomfortable

We had the most fantastic experience at the grand luxor village. The veiw was fantastic, the villa was very clean and alot bigger than we imaged. The Children loved chilling in the salt water pool. The breakfast buffet was perfect, the omelette lady being our favourite in particular.

We didn't like leaving, i definitely recommend booking longer than 2 nights.

CleanModern

No USB chargers No room service No gymThey wouldn’t make the bed into a double/queen despite my pre request to do thisNo laundry facilities (only the expensive ‘drop off via bag service’, which isnt available on weekend) The on site cafeteria / handy mart is rubbishLong walk to the main hotel for breakfast

Great pools, fun Egyptian theme

Creaky floorboards

modern facilities

nothing extra provided, eg dishwasher tablets, washing up liquid. no kettle.

Staff were friendly and helpful.

The hotel is far away from everything in the area, and has no barista coffee for sale, anywhere.

Didn't have breakfast but loved the villa, its decor, the size and the pool. The outside area was also plenty spacious for 6 of us. The downside was location, in 4 days we spent 250 euros as each time we went out in the day and in the evening we had to take 2 taxi's each time. A shuttle bus would have been good. The free entry to the waterpark and zoo was much appreciated as once in it was expensive, had to pay for waterproofing phone, locker, sunbeams and Ringo's!

The location. In the middle of nowhere, a very tiny and limited onsite mini-market, no pavements so too dangerous to walk so totally reliant on taxi's. They were easy enough to get, asked the reception and a taxi within 5 minutes but a bit annoying. The hotel/village should have its own shuttle bus for town and the attractions.

Location was nice

Very rude staff.My wife fell down from a chair as it was of inferior quality and no one helped with any first aid, etc and upon requesting help they asked us to call the ambulance. On the check out, the staff refused to provide the buggy facility and asked us to lift all the luggage on our own with kids to the reception.The beds provided had bed bugs and the staff refused to acknowledge the fact. We were in a group of 3, had hired 3 villas and all of us had a similar experience.Couple of days the vegetarian items in the breakfast got finished and the staff refused to refill it for us.Overall we felt it was a racist experience for us and the lady at the reception was terribly rude.

Panoramic wiev, breakfast was good, I like it many more things before I started walking around in the village and realised that I am watched, on every corner where 5-6 camera

Cameras everywhere, on every move they are watching you,I have chat whit neighbours and another person and stuff worked out in garden and swimming pool, but on 3 day I was told to leave and cancelled my stay, because it is not hotel policy my behaviour, ?????

the room type we stayed in was really nice and quiet. great location

the cost of the breakfast which wasn’t clearly disclosed.

looks ok

what I didn’t like was that its rented out as villas and they are nice looking containers (it’s freezing in winter)

Good quality, spacious, extremely clean and brilliant value

Only small thing could fault was the lack of privacy between the villas