Melissa Hotel Nha Trang

The location is good

- Behaviour of Front staff:Front staff is not friendly and feel like they don't have any standard in term of collecting guests info. The woman in morning shift kept my original passport even she already have the copy and when I asked to get it back, she said that it's their policy. In the night shift, i asked another staff and they gave back to me. In the morning, the housekeeper kept ringing my doorbell just to ask if she could come to make up the room. Before going out, i asked the front staff that i want to clean the room but when I came back, the room is still the sameeeeeee and no apology when I complained in next morning. - Cleanliness- you shouldn't buy tour from front counter since they will add 30% -40%

I love the location, the hotel in general.

The cleaning services not the best. And the maintenance of the pool , the floor is falling apart, the exercise equipment is rusted and broken.

The sea view was fantastic, the room very comfortable, large and modern it was a great upgrade from my last hotel. Good value for money.

Its not the most central but not bad. The breakfast had limited western options but did have omelet, bread and cereal.

The view was great. The hotel is looking directly to the beach. It cannot be closer to the beach.The location is excellent.The staffs are very responsive, fast, friendly, efficient.My kids forgot a backpack at the entrance and the guard took it inside. My son was really happy to receive it back.The staffs also gave us quite some options for sightseeing in town.

The swimming pool does not have a heater, so when we came in the middle of "winter", it was not pleasant to swim there.

Clean, good location ans comfortable

The bed size is a bit small, the man staffs aren’t friendly especially a reception at night, we met him when checked in, his speak wan’t friendly at all, not sure that this is because of his languages…

Because the location was perfect, we travelled very well acrossed the city.

The staff at the reception. Not flexible when asking day-use and late check-out even we are willing to pay.

The view is nice

The sound proofing is very bad. You can hear other rooms clearly and floor to floor insulation is poor.

Spacious modern room with a stunning ocean viewI liked the large bathtub in the bathroomClose to beach, restaurants and other servicesLarge breakfast restaurant with mostly asian choices, although they did have an egg and pho station.

Close to beach but had to cross a busy street to get to it. But it is the same for all hotels on that road.It doesn't seem that the hotel gets a lot of international guests., which was not really a problem. It just took a bit more effort to communicate.

The view is spectacular. The staff (especially the guard) is very friendly.

I would prefer to have more lights in the room.

nice view, very polite & friendly staff. We will continue to choose this hotel for our next stay.

ground floor restroom sometimes has bad smell. Towels look no long new & clean enough.

I love the ocean view. The room is clean and comfort. What a king-size bed! It's a good place to take a work-trip. There's a wall-desk, but if you have a lamp on the desk, it will be great. Breakfast is a little bit normal, but I love the soup. The staff are friendly. I will go back here for vacation.

A very good location along Tran Phu, access to bus station, mall and supermarket a short walk to the beach just accross the street. Staff can refer you a car to airport with cheaper price?. Place to eat just around hotel.

Good

It was just a little shabby and not as good as the pictures looked.

location

Exceptional

Exceptional

Superb

Very good

Exceptional

Exceptional