Galina Hotel & Spa

There is an underground parking garage, and the front desk staff were extremely enthusiastic and professional. They paid close attention to small details and were very considerate. I booked a room for two adults and two children, and the hotel thoughtfully arranged an extra bed at no additional cost to make our stay more comfortable. The luggage handler was very polite, helped carry our luggage to the room, and even explained how to use the in-room facilities. I did not receive this level of service at some nearby 5 stars hotels

However, the hotel’s facilities are somewhat outdated, and the breakfast buffet offered limited choices. One issue I encountered was with parking. Although my car was initially parked in the basement, once the staff found out it was an electric vehicle, the security guard refused to let me park there and asked me to leave it on the sidewalk. This gave me the impression that the hotel is not welcoming to guests with electric vehicles.

Hotel had great facilities and was well situated in the heart of Nha Trang. Staff were very helpful and friendly. Breakfast was great.

The soundproofing in the rooms was pretty bad. It was ok for a few nights until a bus load of noisy guests turned up and then it was bad. Our room was very close to the building next door which were also noisy and smoking on their balcony 2m from our window. :(

The hotel was very well situated in a street behind the beach. The best part of this hotel are its staff who were friendly and helpful. The breakfast was substantial and catered to all types of guests.

Our room was very close to the adjacent building and they were quite noisy but with the door closed and the curtains drawn the noise was minimalised. The rooms soundproofing was quite bad, for two nights it didn't matter but on the 3rd night a tour bus came in and the guests seemed to want to just talk loud and play music in the hall and the bad soundproofing was so obvious. I used the gym on one day as it was raining and I didn't go back as it seemed to be full of locals bent on playing loud music and posing.

Very good location everything was close to three hotel. Laundry around the corner one day service, excellent restaurant all close by. They arrange for a motor bike for me the only negative about this was it should have had at least a litter of fuel where as mine was on empty and I had trouble finding a gas station. Should just rent it full and request it to be returned that way

Nothing I really likes the property and staff they were great

Good location, friendly staff, clean room and great view of sea, good selection at breakfast

Spa is slightly old fashioned. We paid for the cheapest treatment for 150k each for an hour in the spa/sauna/jacuzzi/pool and was worth it. Think if you came for a spa day you may be disappointed but we really liked it.

The staff are friendly and the rom is good clean.Breakfast buffet was great.

Otherwise big minus is noisy come from the shower of the rom beside or above our rom. Sleep is important for us. In the elevator lack of emergency buttom and buttom for connect to serurity in case the elevator stuck.

I had a very good stay at this hotel. The staff were extremely attentive, excellent communication throughout. The sea view room was absolutely wonderful, stunning and relaxing view. was very clean, and the bed was exceptionally comfortable. There was a celebratory event with a concert one night that lasted until midnight, making it quite noisy. However, the staff handled the situation quickly and professionally, offering me another room so I could sleep. Their quick problem solving was very impressive.Highly recommend this hotel for its excellent service, comfort, and beautiful views.

The lift was a bit slow, and some of the furniture, floors, and doors seemed to be getting old and may need upgrading.

The warm welcoming and the atmosphere of the hotel. I had the excellent time and appreciate the help from two staff members Hoàng (Hùng?) and Hưng.

None!

- Well located and excellent value for the cost . - Hotel was close to the beach with good place for eating , drinking and shopping- full amenities for guests: Gym, swimming , spa - The hotel lobby is very large and beautiful.- the variety of food selections for the buffet breakfast was great - Front desk staff was friendly and polite.

- Should be change smart TV instead of old model as currently

The staff were lovely and attentive. We had to leave a day early and they were kind to refund us for the last night. The spa is outstanding and you get a 20% when staying there.

The sealant in the doors was old cracked and broke which meant the room howled all night unless the doors were wide open. The AC did not work well and the hotel seems dated. The breakfast was quite standard such as watering down the orange juice and not having great coffee. The choice is good for people who don’t have dietary requirements.

large and comfortable room

kinda old and AC doesnt work well, bad lighting

Can't beat the location. This is my 3rd time here.

Elevator is too slow.

Centrally located and amenities

Elevator is a bit too slow and could get crowded at times.

Great customer service, good breakfast, clean room.

Would be convenient if room cleaning was in the morning not late afternoon

Great hotel especially for the price! Extremely friendly and helpful staff that gave us a room upgrade when we arrived. Rooms were very comfortable and clean and the facilities including gym and breakfast were very good. 2 minute walk to the beach and a lot of restaurants

very clean and organized structure - large and well-equipped gym - free beach service available

Loved the room very comfy bed

The water of the shower leaked in to the room sometimes

Price was super affordable. Location was close to the night market. Underground free parking. Staff was super courteous.

Couldn't stay longer to utilized all the facilities they had.

I like the location and the beds but the room they provided us was too crowded. They added the amount for 3 people yet the space wasn't good enough for us.

1. the space in the room, is too small for 3 people2. breakfast - same food they served in our 3 day stay3. the reception wasn't attentive to their guests' need4. The swimming pool was dirty

Clean, beach view, ocean view.

Slow internet