HOTEL LAKE CASTLE - Parkview

The room is clean and room service staff is very helpful.

Most of the drivers do not know the location of this hotel. The management should put some sign of the hotel at the main road.

Good location, staff, very good at making sure no mosquitos in the room.

Would be nice if there is a banding machine that sells snacks or something.

Insane value for money. Extremely helpful staff, safe location in Dhaka for westerners and extremely comfortable. If you are a foreigner coming to Dakha, come here and they will help you with anything.

Cooperative staff, cleaning & delicious food provide.

Hotel provide transportation to Airport.

The property is situated in a good location (Diplomatic Zone) and hence, you could feel safe around its neighborhood. Though the furniture are a bit outdated and requires renovation, that doesn't mean it would spoil your stay. Rooms are spacious and cleanliness was satisfactory. There are plenty of space in the cabinet to put your stuff with a few hangers to hang also. There is a locker to keep your important belongings safe. In addition to the welcome drinks, they also offered us complimentary fruit plate in the room upon arrival. Room amenities were okay for a short stay (i.e. 2-3 days). The hotel has a restaurant and a coffee shop on site situated on G floor. We had dinner at the restaurant and found the food items really delicious. The service at the restaurant was satisfactory as the service personnel gave their best attention to the customers' needs. Complimentary buffet breakfast was okay with varieties of food items and also there is a separate section of food items for Indian people (i.e. Vegetarian option available). Overall customer service was satisfactory as any complaint or need/want was taken care of immediately.

As mentioned before, the property is a bit outdated and requires refurbishment and modernization. For example, TV is quite small compared to bigger rooms and also positioned in the wrong direction from the bed. Keeping a large luggage would be difficult for the small table space provided. Bathtub in the bathroom contained some stains which should be taken care of. Water in the basin doesn't drain properly and it's kind of annoying to use it for a longer time. Pillows are hard (as mentioned by other guests) and also kind of high that gives you an uncomfortable sleeping experience. Restaurant food quantity could be increased compared to prices charged (i.e. 4-5 very small pieces of chicken in Chicken Korma for 650/-). Breakfast offers outdated style of serving juices (i.e. serving in jugs and no juice dispenser in 2023, that's surprising). Moreover, they are serving Pran Frooto (packaged mango juice for breakfast) which can't be called fresh juice at all and doesn't represent them as a 4 star property. So, with a few of the things changed and corrected, hopefully they could offer an excellent stay in future.

Very good

WiFi internet was not alway reliable or fast enough for video meetings.

Very friendly personnel. Airport pick-up. Great location.

Extremely kind staff.

The price is very high regarding to what they offer. The room had a very bad odor .

Well located with helpful and friendly staff. The rooms are comfortable and clean. A good place to stay

The staff. Very supportive, friendly and helpful.

The pillows. They were very hard and uncomfortable.

great location and great value for one of the not many quiet areas of Dhaka. nice park to walk around

Good value hotel. Nice room. Breakfast a little basic, but decent hotel restaurant for evening meals. Stayed for work.

Location was excellent - shopping areas 10-15mins by rikshaw (which the concierge organised); airport shuttel service worked very well. We were met at the airport and the journey to the hotel took about 30minutes. Very quiet location and safe to walk around, Gulshan lake just across the road where you can walk around for exercise! Breakfast had good choice of Bengali and Continetal dishes, good service from the Breakfast Staff every morning; egg station manned very well. Room service food ordered was surprisingly good. Additional help organising car with chauffeur for day trips (extra cost but all the drivers and cars were good so well worth it). Rooms had AC with comfortable beds and were quiet. There is a lift to higher floors from reception.

The hot water took some time to get warm for showers (we worked out that you had to leave the tap on for at least 5 minutes before it got warm enough but this was not really a problem just patience being tested). However, if the shower head was placed on its hook on the wall the water would seep over the edge of the bath tub and out onto the floor. We acted on this by not hanging shower head on the wall or facing it down into the bath tub instead- used lots of towels on the floor to soak up the extra water!

location

definitely in need of update tiles, furniture, decoration as they are all outdated

Very welcoming staff.My family and Irish friend Paul kernan were happy with their service. Breakfast food was top notch.Highly recommend.

Small bathtub

I stay there 25 Dec 2022 to 28 Dec.2022. It was neat and clean in a good location. Staff are very friendly. For request of illish fish in reception they informed me one guy who also work on that hotel..He was very friendly and brought testy fish for us with a good packing.

In breakfast all 3 days menu is very similar, Tea is not so good, Dal for luchi is not good in taste. In night we find some mosquito in room.

The Hotel is simple but has everything needed for a pleasant business stay.The corner room I had was spacious. The bathroom amenities were refilled every day.

There was no view from the window. Just a wall.There is no plug to reccharge the phone near the bed.The service in the restaurant was very slow, expecially in the evening.

Clean hotel and pleasant staff. I will return for sure.

Had 6 diners at hotel restaurant. Disappointed by the irregular quality of the meals. Not enough local specialities. Had as well 6 good breakfasts.

Nice place. It was comfortable with a reasonable sized room. The breakfast was very good. It's in a great location in Gulshan.

It was a bit dated

Excellent service. Clean and warm atmosphere. The staff was always helpful and respectful. Impressive breakfast buffet. Complimentary airport shuttle. They helped assist our grandmother regularly. Willing to re-heat our fridge food and deliver it to our room. Adjusted our breakfast according to our requests (fruit variety, omelet, tea, etc.). Very patient and hospitable.

Hand sanitizers in the dining area would be appreciated.