Jaz Grand Marsa

The restaurant and reception are very hot and the AC is very bad

The restaurant and reception are very hot and the AC is very bad

Location, variety of food, a la carte restaurants, relax pool, very kind staff

WiFi is sometimes poor

I loved the balcony and view also the peace in my room near the beach .

Oh where to start ? Not really a nice beach . Only one restaurant for 1000 of people . The pizza place you need to pay . The drinks are aweful . Flat coke , or warm . The beautiful palmtrees they cut so short and down . People get up at 6 am to reserved the sun beds by putting towels everywhere. They look now like paint brushes . 1 week is ok but 2 weeks I wouldn’t recommend.

It was my 2nd. visit to this hotel, my last visit was amazing, this stay was disappointing - The receptionist supervisor was not helpful at all.- My wife slipped in the restaurant due to skipped water in the restaurant and no one removed it - I stayed more than 1 and half hour to be accommodated.- Food was tasty but unfortunately we suffered from bad stomach from the next day till now - the pool was not clean.Finally JAZ hotels are all good except this property, I think they should be audited.

I liked " beach restaurant " , " delicious food " , " animation team " , " room size " and some members of staff are friendly . Lots of activities for adults and kids .

Main restaurant staff were disappointing at several times . I had room problems that needed plumber and air conditioner tec. . Overall good hotel but not great . Good value for money . It is not as expected .

Outside was super inside not

The waiters were very poor, arguing in front of us when trying to have dinner dirty cups and plates took a while to be removed

The resort is beautiful. The rooms are big and comfortable. The staff is very accommodating. The food and beverage team went above and beyond to cater gluten-free and lactose. I didn’t get ill from my food allergies, it is something I worry about on holiday but it was completely safe for me and I felt very relaxed about it. The house reef is gorgeous! My boyfriend and I enjoyed freediving.

It was the first time we visited this resort. It took a few days to find everything. For example the biljart room, the other bay to swim in when the house reef was closed. The place is just so big but we enjoyed everything from our stay!

Quick any problem solving, friendly environment, lot's of event during the day, drinking water supplied in the bottles every day, many options of different excursions (highly recommended to Luxor!), would definitely come back!

Beautiful gardens, pools and beach. Good coral reef although big waves prevented us swimming or scuba diving in the sea .

Food was typical boring Egyptian style. Meat often tough or full of bones. Breakfast was my fav meal. Great pastries , fruit etc.

Lovely staff , clean, animation team ,food and kids club everything was perfect

Did not know the Beach was rocky

The staff was very friendly, can say enough about their smile and hospitality ( Abanob, Mahmoud and Ahmed).

The pool was not heated enough to match other pools in other Jazz hotels in the area

The food was good with plenty of choice for all sittings. The staff were all friendly and easy to get to know.

The fitness room was adequately equipped though there were 3 machines that weren't working. Though the opening time was 07:00, the facility's electricity for powering one of the fitness room's air conditioning and lighting wasn't switched on until later when staff arrived for the Spa Treatment (circa 08:00). This is despite contacting Reception... In the end I learned how to do this.

The hotel is 10 minutes drive from the airport. The resort was relatively large with several swimming pools and entertainment area. There were many activities organized by the staff throughout the day. If you'd like to do some snorkeling, there is a private beach with fish swimming around close by. Staff were super friendly and helpful. Food was exceptional, we were lucky to see the catering for the New Year's Eve, which was quite a scene.

The swimming pools could be warmer, the water was so cold during our stay that there were barely people swimming, despite several people requesting to increase the temperature, the kids pool was warm enough though. The excursion activities could be better arranged, there were people walking around at the pools to sell their excursion packages (quads, snorkeling, camel ride, etc), but the price was not transparent, and people ended up paying different prices depending on their bargaining skills, the whole experience would be better if the the price was clearly indicated in their booklet. The clinic requires additional charge while simple first-aid should be cheap if not free.

The staff was very friendly and helpful. The layout and food were excellent

The pool is not really heated! The temperature was only 24 degree at most and with windy and slightly chilly days that was not enough. My wife could not use it at all during our stay and we asked the manager to raise the temperature to match other Jazz hotels in the area as there pool was heated up to 28 degrees, he said that it is against their policy!Many people were not happy and we all stuck to use their tiny outdoor hot tub at the end, which accommodates only 3-4 people at a time!

The resort is really big and nice!A lot of green spaces, big pool with a bar inside, tennis field, large spaces in general, really really well-finished, rooms grouped into small buildings and well separated by green spaces.It is on the beach so you can also access the sea and have a little bit of snorkeling.It is also connected to the other resort via beach, so you can also walk on the beach for the long coast.International foods are served at lunch and dinner as well, and with a lot of different things. Quality is medium-high, it depends on what you try.Staff is absolutely kind and available for everything.Rooms and bathroom so big, with an own outside space where you can stay.WIFI absolutely available in all the resort (inside and outside spaces).The animation staff is nice, always with a smile, kind and you can spend time with them joining them for several activities they organize. I have know several people in that way, even if I was alone there.A particular note to the team - Karim, Ferminio, H., Fadi, Mido and Aladin. Amazing team :). Please take this note to them on behalf of me :DI have also tried the spa center for a massage - really good.

Room and bathroom are clean, but the bath tub a little bit consumed and old. I have also found two little scorpion when I enter the room, but I think it is normal for the location and country in general, and there were no dangers for that.Bad external services:The hotel has a taxi service that is managed by a private company, but I did not like the way they managed my transfer. Before reservation they told me I would have been able to pay by credit card, but it is not true, and you have to get money form an ATM if you want to use it. I did it because the taxi driver was waiting for me at the airport and I discover the fact only at the hotel. I think it is unfair, because I already used the service and I needed to pay for sure.Another thing I did not like was the excursion for snorkeling. The plan was to start at 8:00 to 17:00 with 4 total snorkeling hours - two for the reef and two for snorkeling among turtles and seacows. Bad organization - we needed to wait for several things and people on boat before starting at about 9:30.I payed 60€ for that and we only had 2 hours of snorkeling - about one for the reef (not so good reef to be honest) and less than one hours among turtles and seacows. Otherwise we only see two turtles and nothing else.When we completed the boat tour, we need to wait for the bus to the resort for about 15 minutes. Worse - one bus was ready but it was not enough for all of us, so only a group of us needed to wait for the second one.The were at the resort at 15:30.Then:- 6 hours instead of 9- early wake up when we need to wait for several other thing later- about 2 hours for snorkeling instead of 4- no seacows and bad reef- high price for that I think.

staff so nice helpful, room size , facilities, food so delicious, variety of food , snorkeling ? thank you and see you soon.

Incredible value for money. Very big property with lush green lawns and many comfortable sun beds and a heated pool. The animation team was the best, making sure to entertain everyone. The daily dance shows in the evenig were also nice. Big plus is that you can use the neigbouring hotel premises as they all belong to the Jaz group. All areas were super clean.

Service at reception was questionable. Didn’t get any information upon check in and had to figure out everything by ourselves. Rooms are very outdated especially the beds and if your room is towards the pool there will be loud party music until at least 11pm daily. Food is mediocre. Vegetarians face meat in the meals even though they are marked as vegetarian so always double check.

Clean rooms and helpful staff

Cold coffee option not available

We had an amazing stay at this hotel in Marsa Alam. The location is beautiful, the food was great, and the staff were exceptional, especially Mohamed Saeed at reception. He made us feel welcome from the start and went above and beyond to ensure our comfort. We initially booked two rooms, but Mohamed offered us a family suite. After a day, we preferred separate rooms, and the switch was made easily, along with a thoughtful gesture of sweets and fruit. Highly recommend for family/friends getaways! ?

Seafront room requested and got! Buffet improvement since last year. New owner company.

No real room service and the a la carte special restaurants menu was limited for a seafood special. Garden and lawns not as good as normal as no longer sprinkled but 'irrigated' with buried tubing network. Doesn't work, trying to be more eco but could still use used water in the old sprinkler system!