Hotel Nuevo Ara

The staff was amazing. Super friendly and helped us with anything we needed. I spoke broken Spanish, and they spoke English so we were able to accommodate for our needs. A great comfy hotel room, just 17 minute walk from Plaza Mayor and 12 from the bus/train station

The only thing in this hotel that leaves no room for doubt is the staff. They are incredibly attentive, helpful, and genuinely sincere.

The rest is beyond criticism. The hotel is old, dirty, and shabby, with everything broken and falling apart. The bathroom was terribly inconvenient, and upon arrival, there were someone else's hair in it. The room was in a dingy basement, reeking of cigarettes, and the bedspread was filthy.

I liked the staff. They were friendly, helpful and efficient.

There was no soundproofing in the walls and my neighbours were very noisy!

Beds were ol

Towels were stained with blood or poo. The rooms were all down stairs. Workmen were banging away from 08:00 hrs all day without warning. Heater took ages to work and did not work during the dsy. Youths were allowed to gather outside the main entrance smoking.

very helpful staff , was there for you to whatever you wanted. 10 minutes from the center by walking , the room was also ok , very big bathroom ! worth it , I recommend it ! :)

Small room , also no elevator

The bed was comfortable and the staff was nice. The location was really good, you could go to the city centre by walk. For one night it's a good choice if you don't want to spend too much money.

It was not clean enough and the wall was dirty. I would recommend to clean the rooms in a better way. The curtains had a spot too, but this is not relevant, it's just to say that the cleanliness must improve. Another thing, the furniture was old, this is just a detail that don't affect my rating.

Stuff

Facilities, cleaning, decorations

Very good price for a very good location. Walking distance to city centre, a little further to bus and train stations. Clean room, decent wi-fi, TV with channels in English (if you fiddle a little with the settings). Check out at noon was a bonus, as I had a p.m. meeting and the weather was awful. Actually surprised it was a 1-star hotel.

Hotel was full of kids for some reason, which gave a strange vibe. Didn't see any adult guests. Staff in reception may not speak any English.

Very central. Single room very adequate. Good a/c.

Very noisy guests & heels in marble floors til midnight. - thin walls too.

Nice staff, clean and very confortable for such an affordable place. The location is good too, more or less 15 minutes from train and bus stations and 5-10 minutes from plaza mayor, I could do everything walking.

Clean. Comfy bed. Good shower and bath with lots of hot water. walking distance to old town and coach and train station so good for day trips.

No view out of the window although as the street isn’t attractive this probably doesn’t matter and my room had a balcony which would be good in warmer weather. Blankets rather than duvet.

It was quiet, with a very comfortable bed, and is in a great location. The room and facilities were clean, and the staff was friendly and helpful.

Everything was great except the ceiling above the shower has water damage that hasn’t been addressed. I was taking a shower and I’m guessing the person in the room above me was doing the same because the ceiling started to drip onto me a little. Other than that, which is more of the hotel’s problem than my own, it was great.

Good location

Dirty towel, air is not working properly, cockroaches

The staff was really helpful and nice

The place in general would use some renovations

Clean and tidy. Receptionists were very helpful.

Adequate

The bed could have been more comfortable, with more pillows

Location ok

Bathroom radiator up against WC.Couldn't use it properly.

it’s a bit off the beaten track but a 15 min walk into the town centre. for one night it was ok

the price is very low??

very noisy,you can hear what yourneighbours say (when they have a phone call at midnight!)

Very good