Palau Royal Resort

The design of the complex was outstanding. I loved the open air lobby, lagoon, swimming pool, and gathering places.

There was some hair in my bed that didn't belong to me. Also the air conditioning would not take the room temperature below 22 degrees.

The amazing staff

Lovely location, close to everything. Private lagoon to snorkel where there were large turtles and plenty of fish! Very nice spa!

Could be a better bar waterside, but it was fine.

Great location and super easy for boat pickups on dive days!

The food was very expensive. There are lots of options within walking distance that are a much better deal.

Not much we liked.

We arrived at 2am and both beds had little hairs all over the pillow cases and on top of the bedsheets. They moved us to another room but for $300 a night the room was so outdated not clean and it was very disappointing! On our second to last day at this hotel the wifi wasn’t working for 12 hours. They had all day to fix it and it took 12 hours for them to get the wifi to work. It was the only way we could access our phones and get data so it was very frustrating! I would not stay here again. Do yourself a favor and save your money because this place is NOT worth it!

Bad

Standard room with view on the port and above the dirty "little river", not cleaned at least during our stay. Here they invoice you a glass accidentally broken in your room. Also bad cocktails at the restaurant or pool bar: as a 4 stars hotel they cant make correct Margarita , so simple with just Tequila and lemon. Here instead of Tequila they are using disgusting local booze much cheaper. Same for all cocktails: worst being dry Martini made with horrible fake one (plus the fake vodka). People here consider customers as cows they can milk anytime.

Location was great. Lots of restaurants nearby with delicious and fresh seafood and other food. The pool and beach were great and the staff were very helpful.

Cocktails were not the best.

Beautiful grounds.

Really basic/uninspired/unloved rooms. For the price breakfast should’ve been included.

Great location with private beach and port, so the boat can pick us up and drop us directly at the resort’s port!

Nothing (might not be as perfect as other 4 star hotel in Asia, but it’s already super great considering its in small island and almost everything is imported)

Pool, Bar, spa, room, balcony, excellent staff

Sewage problem, had wanted very much to enjoy the Private Beach for relaxation, for months, but area was off limits due to contamination issues, this along with location after a week on a liveaboard was the primary reason why i choose this resort.the gym did not have a floor to strech on, no chin up bar etc.

All the members of the staff are amazing! Hotel is also super clean and well organise. Nice small private beach.Food is great, just the breakfast is a bit expensive if is not included in the room!

I chose the resort for the beach and swimming facilities.  They did not let me down - really enjoyed the beach and sitting out listening to the water while reading my book.  LOVED the little balcony - I used it every day a little bit even if it was just while drinking my morning tea in the room.  The full spa was an added bonus - we both had massages while at the resort and they were great.  The grounds were really beautiful - from the amazing fish pond (and little kids can feed the fish in the evening daily) to the beautiful plants - added to the tropical paradise.  We stopped in at several other places/hotels/resorts to eat (within walking distance of the resort) and check them out and I was really happy with my decision to stay at the Palau Royal Resort because of the amenities and layout/landscaping.  We had wanted to play pool but never got a chance.  The pool table was a nice discovery.  The staff were super helpful and the ability to use a laundry room before we left was really appreciated.

Minor - The gym was good, decent selection of machines and the free weights were a bonus - but the space was small/crowded and could have used a fan to circulate the air better.  Even when I was by myself it felt stuffy in there and most of the time the windows were sweating/fogged.

Location is brilliant. We used the dive shop at the hotel. We did not book breakfast, just decided daily, which was a good choice for us. Everything is there what’s needed. The private beach is lovely and the spa is really nice.

The wifi is pretty bad. (Probably not only here). Better to to pre-book tours than do it from the hotel. Other than that it is refreshing to turn off!

Room and balcony very clean and spacious, excellent view of the marina. The staff were helpful and friendly. Beach and pool were stunning but the outside pool bar was closed, however, there is another bar in the restaurant. I didn't eat in the hotel so not sure on the food but the drinks were priced in line with the surrounding restaurants/bars. The dive centre on site is also very convenient. That being said, the other dive centres arrange free transport.

WiFi was terrible. When it did connect it worked fine but it constantly disconnected and required login every time. I was logging in on average 10-15 times a day. Very frustrating

Beautiful, well maintained establishment and staff friendly and professional

It is expensive

Lovely location

The WiFi was absolutely atrocious . Some times would disconnect as soon it connected. Very frustrating. I would not recommend if you need to depend on WiFi for work. No mobile coverage so WiFi essential.

The location is excellent, with good restaurants and a mini mart nearby. The staff were super friendly and helpful. I highly recommend the Mandara Spa at the hotel. The ocean view from the superior premium twin room was wonderful, and the room was well-equipped.

The WiFi signal and speed inside the room were not very stable. It's recommended to use the WiFi in the lobby if you need to upload photos or videos.

Great location and staff were very helpful. The lagoon and beach was a bonus on days we didn't have a tour booked. Easy walk to a few good restaurants and a 10 minute drive to town.

The buffet breakfast was very disappointing...cold rubbery eggs! Food and drinks were very expensive and buffet quality was hit and miss. Would recommend the pizza and gyoza only. Luckily there were better places to eat close by and a mini mart over the road.

Private beach is beautiful, and the location is pretty central with nice restaurants nearby. We could leave our luggage here for a whole week while we were on a liveaboard. The fish pond with many tropical fish and a turtle and a daily feeding is nice.

The food was mediocre, we found mold in our meals twice, and the overall buffet quality was lacking, unfortunately. Service was okay at best, with rather unmotivated staff and some smaller hiccups. The whole hotel was full of military personnel in uniforms who apparently booked it for an event, but that didn't quite make it a luxury holiday vibe for the other guests. It looks like the military is regularly or permanently using the hotel facilities with special spa offers for them, etc.

Good facilities, big rooms. Cleaners and wait staff lovely,

Reception and restaurant door staff aloof, strained politeness. No milk or milk powder for coffee / tea in room. Was told this is standard and not available. Room rates expensive, breakfast not included. Room service dinner - horrible - oversalted and arrived cold.