Palau Pacific Resort & The Pristine Villas and Bungalows

Beautiful hotel right on the beach. Well maintained!

Palau is a diver's paradise. If everyone you are with is a diver, what you pay for the room may not make sense since the great location, beautiful grounds & nice facilities of PPR may be underutilized, but the non-divers loved it.

Helpful and friendly staff. Cleanliness. Nice beach and swimming pool.

The distance from the down town. Little bit boring place after 2 days staying. Everything very expensive.

Beach was clean and private. Quiet atmosphere. Location is more out of the main city but local restaurant offer pick up and drop off service.

For the price of the room, beach or activity equipment charges should have been included, renting paddle board for 10$ an hour made hotel seems to over charging and less value. Drinks were also excessive in price, we would have use the Hotel F&B more if prices were more reasonable.

The beach and location are fantastic. The room is a decent size, plenty of space for 2 bags and a family of 3. The staff at the activity center were really nice too. The beds were comfortable.

The service level was not close to what we would expect at this price point. When we checked in, there was no help with bags even though parking was 100m away and we were on the 2nd floor. At breakfast there was no caffeinated black tea (for days as other guests complained) and there was nothing the staff did about it. they just said that was all they had (there is a store 5min down the road). The coffee was diner style on a hot plate and burnt, but if you wanted to pay an extra $8 usd, on top of the $35 usd pp for breakfast, you could have a cappuccino. Service at the bar was slow, if anyone was there at all. And breakfast was meh. We didn’t eat dinner there given the service level we experienced and the astonishing prices. They would forget to update the tea and coffee in the room too. Just a bunch of little things that by no means ruined the trip, but made it feel like we were cheated a bit. Please improve your staff training. This is a luxury resort you are running.

Good location, excellent staff.

Restaurant food was a little pricey and not as good as it could be.

Beach

Value for money, Rooms, Organization

Perfect location on the beach, superb snorkeling from the beach, very good food (but not cheap...) and extremely friendly and helpful staff.

Price is on the higher end.

Amazing breakfast, great rooms, the whole hotel is full of nature and green. The beach is clean, the staff is very polite and helpful, we've had an amazing stay.

The location is excellent with a great beach out front with nice swimming and snorkelling over a good coral reef. It is a nice and relaxed location, with excellent service from all of the staff - attentive, welcoming and very helpful. Had a ocean view room with a nice balcony overlooking the pool and beach. Food varied in quality but generally good, and a nice beachside bar, particularly to enjoy the evening sunsets. Used the fitness centre and this was quite well outfitted. We dived most days and was great to be able to picked up on the hotel pier for our trips - very convenient.

Noting that Palau generally seems to still be recovering from COVID, with tourism numbers struggling, we felt that the hotel was feeling quite tired. Last visited 15 years ago and although there has been the addition of the overwater bungalows, things generally had not changed and some more maintenance was needed. It is an expensive hotel by Palau standards and does not quite deliver value for money. It would also have been helpful if the hotel ran some shuttle services of a night time into town - the hotel is quite a way from downtown and other dining places - but we did find the taxis to be pretty reliable and quick.

Stunning location. Very relaxing. All staff were really nice, particularly Teruo, who went with me snorkeling and on a nature walk and told me about the vegetation, birds and past and present of Palau. Food acceptable for the context.

The corals in the hotel area are mostly bleached, very sad. Still, you can see some marine life. This should not be a downside, especially for divers who will be going elsewhere.

The beach front was amazing, the sunset view was amazing, staff wonderful very friendly

The selection at breakfast wasn't amazing, and honestly the hotel was very expensive for the size of the room

All perfect, staff friendly and so easy to do anything. Pick up jetty for day trips and diving

A beautiful resort with fantastic service and unbeatable sunsets! There are plenty of activities at your fingertips. It was the best buffet breakfast we experienced in Palau. I suffer from a mould illness and was delighted to see an air purifier in the room. Highly recommend heading to the spa for a Balinese massage!

The rooms were a little lower quality than you’d expect for the price, but the property facilities made up for it.

Very good

on first of January, it took 2 h to serve the dinner after ordering, and it didn't come as requested

Lovely facilities, fabulous private reef for swimming and snorkelling. The food at the restaurants is good and cocktails are delicious. The friendly professional staff are helpful and will help with organising tours, transfers, and anything else you need.

Leaving.

Food was superb. The Beach had excellent snorkeling with gorgeous giant clams. Sleeping was great as mattresses were high quality. Staff was friendly and helpful. Sunset views outstanding.

Some of property becoming dated, but upgrades are ongoing. Too far to walk to town so need a car if that is important.

The location of the property and the beach front. The staff services are excellent

The accommodation rate is quite pricey in contrast to the size of the room and the resorts facilities

The beach was fabulous. The room was very comfortable and the breakfast buffet was very good

Perfectly located on its very own private beach, the views of the sunset and layout of the property made it very appealing and attractive to sit outside and truly relax. From the moment we opened our eyes, we had a spectacular view of the ocean, private jetty and the lush greenery. The property was very well maintained and the staff were incredibly helpful and friendly. We were always greeted and made to feel welcome. The food was great and we loved that breakfast was included in our stay. Travelling with 2 small children was seamless during our stay. We absolutely cannot wait to come back.

Everything was just what we needed.