Ambassador City Jomtien Pattaya - Ocean Wing

It was cheap, but not enough for the quality

It was musty, dusty, in bad condition. Mouse poop on walls, water damage in multiple rooms. Very hard bed, breakfast was not good. I left a day early even though my room was non refundable.

Location, Price, peaceful

Dirty carpet, staff not prompt.

Take this hotel out of your system

Old, poor facilities, no people. This hotel should be closing down. Booking.com should take this hotel out of your system. They are not up for service, facilities, no one there. The building in a dark mode, very very scary. If they are trying to sell the whole thing at least they should not charge normal price where the owners know they are lying, deceiving people just to get one time off money. It’s not looking good for booking.com to keep them here.You can’t book this hotel on Hotel.com which is great because the agent probably knows Ambassador is a failure and collapses and they are problems. Very spooky, no shops opened, everything closed down and other buildings are closed for accommodation. Only one building is available and it looks spooky since you walk in.

Staff reception

Dear Hotel Management,I recently stayed at ambassador hotel pattaya for 4 nights, from 16th to 20th July However, I ended up checking out 1 night early check-out on 19th July due to the extremely poor level of service and cleanliness at your hotel. The overall experience was extremely disappointing and far below my expectations. The room was not clean when I arrived, with visible dirt and debris on the floors The housekeeping service during my stay was also subpar, I found the majority of the staff, aside from the front desk, to be unhelpful and unpleasant. Several times I requested assistance or had questions, only to be met with rude and dismissive responses and always saying No ,,, from some employee In the end, the poor conditions and treatment made my stay unbearable, leading me to check out early and find alternative accommodation. This was the worst hotel experience I have ever had, and I did not receive the level of satisfaction I had expected and paid for.I hope you will look into these issues and take corrective action to improve the quality of your hotel. Sincerely,Ahmed Al Balooshi

Bad

One of the worst hotels stays I’ve had in 25 years. Incompetent and dirty. In arrival kept us waiting for half hour while checking our rooms, went to rooms and they were still filthy …So then we got moved and they could y find the rooms … this took another half hour. Rooms were dirty. Breakfast in morning they ran out of food one hour in. No eggs, no sausages, no water melon. Coffee was cheap instant … the reception staff, spoke to no Thai and no English. They were kids from Myanmar … I asked to speak with a manager - there was no manager…. Awful stay! I do a lot of hotels for work and personal, this ranked one of the worst ever

location, swimming pool, car park and private beach

breakfast and room

We liked the Water and Juice. The rest of the food was palatable! NO BREAKFAST FOODS AVAILABLE other than 2 sunny side up eggs that you had to wait 15-20 minutes in line to get!

For Breakfast there was ONLY Thai food available with ONLY 4 choices to choose from. Available choices for breakfast was Hot Curry, Rice, stir fried mixed vegetables, mini hot dogs, and ONLY sunny side up eggs! They also had a beach party that we paid 3000 baht for. It was so bad that we left before the ringing in of the New Year! ONLY Thai food available at the beach party! The announcer ONLY spoke Thai so foreigners did not understand! 70% of foreigners were Russian! It also took us 3 1/2 hours to check in!!! There were only 2 groups of people in front of us. Changed rooms 3 times as one room had brown dirty water coming out of the faucet!

The location is good

Just the check in line-up for an hour, more than 20 minutes for one customer. No hot water inside the room, the TV set was not working

very old, staff very rude, location horrible, never again in my life

location is terrible, staff rude, no organization, don’t come here

very poor hotel

old hotelpoor facilitiespoor hygiene toilet

The only good thing for this hotel is next to the beach.Nothing good for other things.

The hotel is hugh but old fashion.Wasted money coming to this hotel.The breakfast is low quality and few selections.Water in the swiming pool is not clear.Room is liked 500-1000 bath a night not 3500 bath I paid.Be aware of this hotel.

At this time nothing at all to like.

Hotel should be closed and not available for booking as it is 99.9% empty with maybe only 1 or 2 staff.Security guard gate won't even let Grab delivery enter.

Worst hotel,I was deceived by nothing

Worst hotel,The hotel is already bankrupt and all the shops and facilities in the room are bankrupt, so the booking site hides this fact and advertises lies.The staff does not say hello and cannot call a taxiIf you do not refund, warn the booking site and hotel staffPost this fact on Youtube

staff is kind.

all restaurant and bar in the hotel are closed.(we had a food panda for food)main pool is closed.sports facility has an extra cost to use.

view location and swiming pool

meal was not delicious

Disappointed, the key to the room was not working properly which always needed a member off staff to come up & wrest

Very good

Maintenance departmnt

dirty roompoor breakfast

Location and all available facilities. Included breakfast is always a good option.

What does make that specific smell in lobby area? I curious.

Passable