Crystal Palace Luxury Hotel Pattaya

Good clean modern very nice pool breakfast was fantastic a little bit out of the way but up taxis and the little blue bus run up and down that road constantly easy to get to places 7-Eleven very close by which is important

Very few staff spoke English

Friendly StaffEconomical

Difficult to communicate as nobody speaks English. No room service even though it says room service available No coffee or tea available in rooms. Pretty noisy at nights, couldn't get a goodnight sleep. Below average breakfast.

Location was not too far from the city

The pictures and the facilities shown while booking is the hotel is completely change A/C is only available in room not in the corridor and Swimming pool was not clean and room service also not good. Staff at the reception they don't understand English which is very difficult to explain anything. Worst thing was wifi connection the internet was disconnecting again and again and when we explain to the reception the response was not good. Breakfast was also not good fruits only two type watermelon and pineapple other than that other things were also not good. Spoiled my trip.

location is not suitable. very far from beach.

oldest building. far from beach. pool was not clean.

i liked the size of the room and the balcony

the bathroom walls weren’t clean, it looked it they havent scrubbed it for weeks. the toilet bowl looked old, and the crevices of the tiles around the bathtub needed some deep cleaning too.

Staff was always gently specially with our son, 7 moths old.them all was great. when they finally guve us bulding and room we booked, room was big, bed was big.

no wifi at 7 floor, we make them notice once a day. any day answer was they will provide. that day never comeswhen we arrive they give us different room than we booked. we did specifically booking becouse we have 07 months baby. they changed the building non olny the room. hotel manager cheated us for two days and only afer two calls with booking they said the truth: overbooking due to Chinese meeting. we had to stay 3 nights into onother building. they said we will get refund: NEVER HAPPEND.

the pool

no smoking on balcony

Location Good, Mini Big C & 7 Eleven on your doorstep, Main building fully renovated looks very nice, Breakfast so so for Europeans it is more for Asians, All in all good hotel.

What is the point of having a safe that is not mounted to the wall or cupboard, and you can take under your arm and walk away?

Used for two weeks, great friendly staff. Good facilities and site with a good warm breakfast. Bed wasn't ideal for me, was hard so I struggled with sleep but that's a personal preference. Bath and shower, great option to have and the balcony down to the pool was a real comfort.

Sometimes set for the room to be cleaned and it wasn't, just had to reach out to front desk and they was happy to assist. Wasn't a real deal breaker as I don't mind an untidy room for an extra day but they'd send someone up right away to resolve.

The shower got hot. The bed was comfortable. The room was clean. The staff was helpful. Breakfast was Thai-style buffet. The location was good if you like being outside the chaos.

The price was high, but the hotel felt budget. The pictures made me think we'd be in a resort next to the pool, but when we arrived we were in an older building next to the road. We could hear the trucks at night. There were no hand towels. The TV barely worked. It felt like a budget hotel, but for the price it was not. They had multiple busses of tourists staying. It was crowded on the one elevator serving 6 floors

Great value for money good size rooms and balcony staff very friendly and helpful

Wouldn't recommend this hotel.

I would not recommend this hotel.Bad breakfast options.Toilet flush was not working. Bathroom drain was not working.

Hygiene, room size, and staff

Location, it's bit far from the beach

Everything is goodGreat hotel Very quietOn baht bus route to beach 10 minutes Reception staff take care of you if you need anything

Great hotel stayed from 5th December till the 31stGreat staff very helpfulStayed naklau rd many timesWill stay here again

Dogs barking at night

Disappointing

The 4* hotel could no provide me with 1 iron for my clothes. All they said was, we only have laundry service! Now, that fine of you turn up to a hotel with dirty clothes! ?

It was a good stay.. worth the stay.

The 2 beds in the other room was hard and not very comfortable

Every thing was good but staff need to learn English so guest can speak with staff.

Difficult to communicate with staff.

i like the swimming pool was very clean

the air condition was bad

Very good

no car parking available. Only had some on street parking.