The Cruise Hotel

Don¿t like it at all!

Dirty and staffs not helping!

The location was great, the room and terrace wonderfully spacious.

The shower over the bath, far too messy, had to resort to baths all the time, need to redesign the shower head and location.

Old Tv and poor wifi plz fix it . I have been paid abt 3000 aud for my stay .. new smart tvs costs $300 .. and good wifi also not that expensive .. plz update it asap before my next stay

Our stay at A-One Royal Cruise, Pattaya was excellent overall. The hotel offers a fantastic experience with great ambiance, well-maintained rooms, and superb facilities. The staff (except at check-in) were polite and helpful, and the location was perfect, making it easy to explore the city.

Our check-in experience was disappointing. We had requested early check-in, and the hotel initially informed us that it would be subject to room availability. Upon arrival, we were told that no rooms were available and had to wait until 10 AM. After waiting for 1-2 hours, I checked again when the shift changed, and this time, they suddenly said rooms were available but only with an extra charge of 1,650 THB. This was frustrating and felt unfair.Despite this inconvenience, the rest of our stay was pleasant. If the check-in process were smoother and more transparent, it would have been a perfect experience.

This hotel is across the street from the beach, if you have kids this is the perfect place to stay, the swimming area is all for kids. The location is perfect for shopping and night life. Breakfast is good. There is a good restaurant just downstairs overlooking the sea.

No chair or table on balcony .pool good for kids not adults.no sun beds just table and chairs under cover

I have always stayed here over the years as it’s a nice comfortable hotel with a good breakfast and great location

It’s now become a family hotel and they have ruined the pool with too many slides and no where to swim,I will never stay here again

Location and the theme is great

The male reception supervisor rudely came over to us 12 minutes after me checked out to leave the hotel when we were waiting to leave our bags at baggage claim check

The bed and the balcony and the gym

No sun beds or umbrellas by the pool at ALL. Only dining tables for the coco restaurant so that was a HUGE disappointment. In the morning the smell from the toilet and sink drains were toxic to the point I was concerned for our health.

Location

No cable tv and cannot use the pool for swimming

Location and nice and quiet

Fridge could have drinks in them

All was excellent

The confusion over the breakfast allocation, I paid for 4 and only used 1, my friend was not allowed to use one of my breakfast coupons

Excellent RoomsGreat Buffet Breakfast Coco play was nice play area for my daughter

Swimming pool

For everything they were charging money and reminded us that for losing a room card we will get charged 300 bhat and losing a swimming pool wrist band will be charge is 200 bhat.For an early check-in by 3 hrs they charged us 1500 bhat.

Breakfast is just fair enough other than that is the best Room is comfy m staff is good hospitality , especially Pool , Kids club are build for kids !!! Kids never want to go out. In the Kids club , there are a lot of staff to takiing care of kids so parent can be just rest in resting area and wait for the kids to explore by themselves. IMO It s a good decision for this big renovation.

Breakfast, egg and grill station is not enough for all guest.

The pool / the kids club and the staff very helpful and kind

-

Fantastic play area for children - included for guests staying at the hotel. Excellent location near the more peaceful end of the beach. Very nice staff on reception and at the play area. Best scrambled eggs I have ever eaten at the breakfast buffet!

It was all good.

Apart from the location and some welcoming staff, there is nothing.

I booked this property because I’ve stayed in it couple of times before. I was shocked with the quality of this hotel at this time . ‏moreover, the communication and the level of understanding to simple requests is very challenging this time.The first thing I noticed in this hotel is that when we arrived by two van as a 12 guests with kids and toddlers, no one came to assist us in the luggage. we had to go and ask for someone to come and do this job. And this ended up was 15 minutes of our time.The check in desk, the concierge gave us the rooms and mixed up in the special request regarding the baby crib this was sent to the wrong room. When we called asking about the baby coat, it took more than one hour to get it to the right room and it is very difficult to explain such a simple thing to them.The rooms that we checked in are not properly cleaned. There are some stains on the bed sheets, and I can feel the sand on my bed. The bath towels or too old and it is tearing you can see strains of the fabric falling from the edges of the towel.Although one of the rooms is a family suite , they did not give us breakfast vouchers for more than two and the room is for 3+ guests! One of the other shocking things is that I booked on March 2024 , and almost 2 weeks before my check-in date I got a no-reply message The pool of the hotel is closed for maintenance and if I want to use a pool, I have to get out of this property and walk to other two properties around which is shocking to me and if I knew this before I would’ve not made this booking.

Good

Check in and check outI hated more the Check out they treat you like detained person Plus It takes so long And the Check in extremely slow with great confusion

Staff , hotel itself & location

Swimming pool was closed for renovation but was able to use other hotels pool, but would have been nice if own hotel pool open