Heeton Concept Hotel Pattaya by Compass Hospitality

This place was perfect for our young family over the new years period. It's mostly outdated in comparison to other newer resorts, but it was comfortable, clean, and far enough away from the chaos, with perfect walking distance to shops and markets. The pool area and configurations were ideal, with different sized swimming areas for all of the family. While there wasnt always loungers directly in the sun available, there was plenty of space and room in the area. Staff were really polite, fantastic with kids, and helpful; we didnt have any issues with the service, although there were some guests who thought they were staying at the Ritz and overtly complained about everything and anything. While they did shut the pool on new years eve from midday so they could set up for the party, the staff still let the guests (and our kids) swim in it.

The staff was great and helpful, hotel within walking distance to entertainment and restaurants

Floor needed a little more clean up, the carpet in the room had a old dirty smell, should get rid of it. Mattress sinking where I laid,

The room was a little small, but well appointed had a nice view of the pool area from my balcony.

Elevators are pretty small so it only takes a few people to fill them up and on a busy day. It’s like having to wait forever to actually catch one that is empty. The sofa had stains on it, which made it uncomfortable to just sit on without putting a towel down.

Walking distance to shops, restaurants, entertainment, rooms fairly comfortable, good lighting

Room floors need a little more cleaning, in my particular room the mattress sinked in where I layed

Facilities was nice for kids and the location is very convenient.

The smell of mold inside the room , the linen seems like didn't change or must be changed but it's not clean, Insects & ants , bathroom have empty bottle.

Great pool especially for kids, friendly staff.

The lock on the doors to the balcony was broken so you could not lock it, a safety Hazzard with small children, we stayed in the hotel in a different room before and the same thing too.

The room was really nice, comfortable and clean. Also, the breakfast has a good variety.

Staff very friendly and helpful. Breakfast had good variety of dishes to choose from.

A little further away from beach than I originally thought but still only a 5 to 10 Min walk away. Gym was OK with limited equipment. Room size was rather small considering the price paid.

Breakfast was a good selection, and had lots of daily options. The swimming pool area was good - and not usually overcrowded

The chair in the room was very uncomfortable to sit on

The pool was amazing.The staff were amazing some of the best service I have ever received and were so polite. They were faultless. Even though English is a second language communication for the most part was just like being at home. With language barriers a translation app and pictures were a lifesaver.

It is very hard to pinpoint something I didn’t like. Probably the thing I didn’t like is the pool having a closing time.

Staff were friendly and helpful, swimming pool was great for kids (however the water seems it had bleach in it as it was hurting eyes) location was very close to the malls and beach at short walking distance

The room was out dated and noisy and didnt feel like 4star hotel, the restaurant bar was charging too much, they charge extra 10% servis fee and vat as well as they had tip option (why would you put tip option when you charging 10% already!) I stayed in a few hotels over Thailand and this was the first! Breakfast was ok! Just a bit too many Indian food and stew/soup options! Elevator wasn't working with swap key and that's a bit of security concern!

Great location, breakfast was good with a good choice suiting all tastes, stayed here a few times and are not disappointed, fabulous pool.

It’s priced right and very competitive.

Cleaning in the toilets, tiles could be better. It’s obvious the doors and tiles don’t get a good clean. The size of the toilet/bathroom is quite small and congested.

Location

Overall cleanliness, rooms

services very well

some decorations old and open a little bit on ceiling in the bathroom and broke close the door on room 343

Location as usual. I am coming since 10yearsto this hotel. Even before it was Mercure Hotel

Cleanless and they remove the writing desk

Kids Pool, the adult pool, location

Expensive to stay

Location, parking, space, pool, fam room, staff, ?

Egg station: that the breakfast egg station fry egg and pancakes at same pan as bacon/pork? There are vegetarian Muslims and others that don’t eat meat.

The room was cozy and clean, the AC worked perfectly, and the balcony was great to relax on. Staff were very helpful. Facilities were clean and operational.

Nothing to complain about

My 5th time staying here. The pool is perfect about half the trips. The water chemistry is not consistent. Wonderful staff! Clean rooms. Great location. Everything in walking distance.