Nova Suites Pattaya by Compass Hospitality

The staff was so rude

Very good price and very big size everything was really good but it was difficult to ask for extra towels I was just told "2 should be enough for you per day" it wasnt.

I just love the “apartment” really spacious, big bathroom and a comfortable bed!

Really good hotel and nice pool in the roof! Good location and comfortable rooms and beds.

We were staying in the second building which didnt have furniture in the balcony like in the main building and internet had problems.

Spacious , good service and prime location

Non

The room was very large corner suite with a balcony. The interior design was contemporary and the suite was fitted with every amenity one could want. It had a large kitchen unit with washing machine. This was not just a room - it was an apartment!

There was nothing that I didnt like about the property, It would be very hard to find a better property for the same price with the same facilities.

Excellent room size in the studio suite. Great showers

The location was just slightly too far to comfortably walk to the downtown area

Rooms are spacious

Unfortunately, the room and lobby have a noticeable musty smell and appear poorly maintained. Additionally, the towels and toiletries provided are of very old and low quality, which has been quite disappointing.I had requested an upper-floor room, due to the unpleasant odor and overall condition, I also encountered unprofessional behavior from the front desk staff, which added to the discomfort of my stay. I hope this feedback can be used constructively to improve guest experience.

I've stayed in a lot of hotels in Pattaya....this is by far the best...from the Arden to the Siam Siam...the nova suites by far best value for money

The staff was understanding, the location was good, the cleaning was good

The beds are very uncomfortable and need to be renewed, and the room service is inadequate.

Almost nothing.

I didn’t like the hotel in general, first of all need so much renovation. I was very uncomfortable to stay three nights. The staff even don’t smile. The towels were very dirty, even the pillows case had a different color. The carpet wasn’t clean and the floor was almost the time wet, very dangerous to walking. The curtains also very dirty. The people who don’t care so much about the confort and the cleanest maybe ok, but for me was horrible.

Always great to stay at your hotel. I've forgotten their names, but 2 ladies at reception who helped when I had a fairly big situation. Thank you so much. And the room cleaners always smiling and polite. Thank you

Disappointing

1-staff showed lack of professionalism in different occasions 2-i found a bug in the pineapple in the breakfast buffet, didn’t see appropriate reaction from the personnel he just took it snd didn’t take the plate nether inspected the other fruits, i have picture of it

Large rooms, friendly staff, 7/11 next door. Quiet location but only a 5 minute motorbike ride to Central Pattaya Festival and 10 minute motorbike ride to Walking Street. The gym was adequate for a few days work out and there is a pool if you want to cool off.

The hotel is a good 3 star hotel but far from a 4 star hotel but its nice enough and good value for money.

The apartment floorplan and design. The location and the sister hotels.

The eye for detail. The sides and doors were tattered. The kitchen cupboards were discoloured. The shower door frame was not bolted to the door. It felt like

the suite/ rooms were very spacious .2 good small convenience stores nearby so that was good .

the airconditioning was soo noisy and old .lane was a bit off from the main and nothing much on this side in walking distance.for food n beach quite a walk ws required.

Nice room with all the comforts.

Front room 405. No issue with the room but so noisy outside. Not only traffic but motorbike taxi drivers clapping constantly! Next time I will pick a room at the back of the property

Location, convenience, facilities, support and staff.

Little noisy road facing my room was swapped out.

Design, decoration and space were great. Location was very good too. Staff were hospitable! Very good breakfast variety too.

The shower floor is poorly constructed so the water doesn’t flow into the drainage. So each I shower, I’m standing in a pool of water. I stayed in 2 different suites with same problem. That’s not acceptable.

Very quiet area, rooms are big and clean, helpful staff & Everything is very closed for shopping or night out.