Grand Palace Hotel & Spa -Yercaud

Excellent views.

The hotel didn’t look like any photos on websites, and had seen better days. We didn’t receive welcoming drink on arrival. Very run down. Bed wasn’t clean on arrival. Housekeeping was very poor due to lack of cleanliness and supplies of toiletries. Cockroaches in room. Breakfast was very disappointing, cold food and inexperienced staff.

the view from the hotel

breakfast was bad. I had taken facial in spa, that was also bad.

Location and food

First they took us to a room and we ran out of the room coz of the mould smell. Then they showed another room, and it was ok but when I laid on the bed and saw the fan, oh my God literally I jumped out of bed. Fan (wings) was full of dust and dirty black in color, as if they didn’t clean it for months. Then they gave us an upgrade -room #106. Kettle wasn’t working properly coz the wall power point was not fixed properly. We need to fix it everyone we used. Room was too small. In the washroom, the water was stagnant and cannot bathe for more than 5 mts. How can we stand in our own dirty water????. Coming to the SPA. SPA was ok but after the massage they made two of us to sit in one room for sauna. How can you sit together? Ridiculous and we paid 4800 rs for 2.Coming to the outdoor pool. It was super cold and they didn’t have the heating system inside the pool. So no point in commenting.Staffs were very polite and kind except one receptionist. She was rude and defensive all the time. She did not understand what we were asking her. Rimpy, Aruna, Naveen and Vasanthi were very polite. First night, I ordered soup and waited for 35mts. Food was ok at Orange restaurant. Since it was no crowd, it was not a buffet menu. They gave us a menu card to choose. We didn’t get to try all the food . Less customers or more they need to give us what they advertised but whatever they gave us was good. Trekking was great experience. Thanks to Naveen. Good location but it was untidy, dirty. They need to maintain it.

The View and facilities

The food in the Restaurant was not great, and they brought the wrong food on several occasions

Climate and view

Cleanliness and services

Good location, neat and hygenic food, Rememberable place. Staff are also good,

Cost is little bit high. Non-Season days price to be reduced

Location is good. Only thing we liked is the trekking service provided by Hotel. The staff accompanied was great and enjoyed the trecking.

Overpriced room. Had to upgrade to Junior Suite as they think Kids aged 12 should be considered adult(I have stayed in other hotels and they never had any problem with that). The room just had enough amenities , No wardrobe, or night gowns were provided. Room service was poor . Kids play area doesnt have enough things and equipments were misplaced.Breakfast is just ok , nothing to be special about it. Certain staffs were good , but overall service was poor.Please avoid restaurant for food options, massively overpriced . You get better options around the corner.

I like the mountain view and swimming pool location

Morning coffee and indoor games can be improved little.

Location Food n Staff

Food plates leftover outside guest room was not cleared asap. Will attract pest. Inside room cloth hanger bar too high. TV remote control not so user friendly.

The rooms were ok and clean

The main hall was smelling Food was not greatIf they are doing renovation they should not book rooms. They had carpenter working the whole day. It was like staying in a workshop. It is not worth the money. There are better rooms at cheaper pricesJust because they are up the hill they charge high prices. Staff are also not that friendly Their wifi is so slow even for it to get connected The power kept going off and on so every time it was like we had to switch on the ac

It was indeed a wonderful and memorable moment for me and my colleaguesThe views are breath taking, the model and design of the room is just wow. When Next I visit India (Tamil Nadu) this is going to be my number 1 place.It´s a perfect location for outstanding vacation

Rooms were exceptionally clean and well decorated. Room had everything you needed. Views were amazing, staff was warm and helpful and facilities such as the garden and the pool were well maintained.

Everything was perfect, I wish I had stayed few more days

The location is excellent. Staff is supportive and friendly. Room had a great view.

Food menu was limited. food quality has room for improvement.

location and the infinity pool was good. courteous staff and fairly decent breakfast.

may be breakfast menu

Location of the property

Food ( lunch was very bad), their were housefly in the lunch area.. Understaffed.. They were trying best to manage the situation.. Staff is demotivated clearly visible in the body language..

Food, location, views

Air conditioning was not working. Had to change rooms, even in the new room ac was faulty. As a bonus, new room's lock was broken. After a horrible night with faulty ac, finally got a room with everything working. Despite knowing that a group of senior citizens are travelling, help was neither sufficient nor prompt. Extremely disappointed

location is good. they have good facilities and events for children.

upkeep can improve. rooms were good, but had some issues (like door handles loose etc) ; food is okay. bar is not well stocked.

View from the property & swimming pool

The check in was at 2PM and we got room access card at 4:30PM after requesting multiple times. The staffs never apologised or issued any form of compensation for the delay. Few of the rooms didn’t even have mini bar filled, missing towels and TV remote. Absolutely disorganised! Food is very average and the staffs couldn’t even manage the complimentary breakfast well. very messy, mixing up orders and confused staffs.

Only location was good

Did not like their front office who did the billing wrongly by charging in excess of what was there for selected room. There was a transaction failure and this was badly managed by Orange restaurant staff.I have not received back the excess amount charged back to my account even after a week now.

Excellent location

Booking.com charged me 30% more than the actual hotel price