Zalmedina Hotel

I did not like the hotel. They only had towels and no washcloths. When I asked for more towels they looked frustrated.

I told the hotel that my window did not have a lock on it and anyone can open it. The hotel was acting like it is normal and they said it is safe. I feel like they should have a lock on the window and the customer safety is important.

Location and staff

too many people selling tours at the exit, and the elevator sometimes was not aviable.

Switch rooms because remote for TV didn't work. It took a while to find a room with working remote

Friendly staff, very helpful...

Right on main Avenue where all restaurants are. 1 block from ⛱️ beach.

Breakfast staff and how helpful they were

Curtains didn’t work was too bright, wifi connection was poor

Good location. Quite spacious rooms. Simple, stylish decor in the rooms.

Miserly management. I've stayed in many hotels, it's the first time I ever asked for early check in and they told me there would be a charge for it! If the room is empty and cleaned, why lose goodwill by trying to scrape a few extra dollars?Single glazing on a noisy street.

Great staff, comfortable, bed the room was spacious and clean. Staff made me feel very welcomed. Any issue I had was addressed by staff in a timely manner.

The window of my room lacked weather proofing. And due to rain from a tropical storm the window did leak.

Close to the beach and restaurants and stores.I left a pair of glasses at the reception in a black plastic bag

The same breakfast, the bath need some fixing thr toilet bowl slack

The room was okay for the price, the bed was very comfortable and everything seemed clean enough.

The location is not safe, especially at Friday evening, with a lot of people drinking right where the entrance to the hotel is. Also, accessing the hotel is confusing, with the entrance being inside a gallery, and in order to call for the elevator you need to press a button and try to communicate with the lobby in order for them to send it to the lower level. Lastly, there’s always a concentration of vendors at the entrance, trying to sell you things in a very forced way, which is very uncomfortable, but I believe this is a problem of Cartagena not just the hotel.

Good air conditioning

Not a safe location. No receptionist answered when I rang the intercom 4 times at 7:30pm trying to use the elevator. The door to my room had clearly been forced open a number of times with lots of visible damage to the door frame and door. I did not feel safe staying there. I will never return.

ok room, very big and comfortable bed, good pillows, strong Wi-Fi.

breakfast is very basic (scrambled eggs, piece of sandwich bread, and few cuts of fruits, coffee).

Great location

The hotel should be torn down and rebuilt. The elevator does not always work at night to go down and leave the hotel. The walls are extremely thin and you could hear into your neighbors’ adjacent room. The hotel rooms unlick using antiquated keys. The bathroom is tiny and had cracks in the ceiling that you could vlearly see were patched up with cheap material. The shower water was lukewarm and the towels need a good wash in bleach and vinegar to soften them. The breakfast is okay-it is not 5-star by any standards.

Everything. The building needs to be torn down. Worst breakfast ever. Didn't even want to eat it.

There is no hot water as mentioned.

Hotel staff were amazing. Very friendly and welcoming, Great customer service.

Worst experience

Cleanliness and maintenance

good location

clean

breakfasts

I truly Loved everything about this hotel. The location, the staff, the rooms. It was all amazing.

Passable