Hotel Boutique Bovedas de Santa Clara By Accor

Quite big and clean white rooms. Facilities are a mix between colonial and Modern style. Close distance to Serrezuela mall and the city wall. Breakfast was really good as always.

Breakfast is in another hotel so you have to walk a block to get it.

Loved the location, the facilities, the staff and the size of the room.

Air conditioning not strong enough to counteract the heat of the roof. I suggest they place another air conditioning on the second floor as the central air does not cool it enough. My baby was hot and sweaty and so were we.

Good location close to the city walls, the beach, the bovedas, and a lovely square with nice restaurants.

The airco is extremely loud, making it hard to sleep. It is expensive for what it is, even considering the access to the Santa Clara

Nice staff, but Never again.

There were roaches in the room and we couldn’t sleep for the night as we just felt extremely uncomfortable. You can tell they get in through the cracks in the walls. They weren’t able to accommodate us besides paying for our taxi to the airport. Compared to the other boutique hotels in the area where we had no problems with I wouldn’t say this one is worth the money. The room wasn’t fully cleaned upon arrival (dirty dishes from previous guests when we came in) and we had to ask for more bath towels as there was an ant inside the ones they gave us.

Great location, good service, attached to Sofitel Hotel, breakfast excellent!!

Lovely location. Nice view. Very attentive and accommodating staff. Large, clean modern rooms. Quiet. Connected to a larger hotel for easy access to a wider array of facilities.

We picked the duplex at first because of the bigger size and separation of children’s and parents areas and additional bathroom. However it was in the basement with frosted windows. I would avoid this room. The hotel quickly accommodated our request and moved us to an equivalent above-ground room that accommodated all for of our family members. All of the food and pool facilities were at the Sofitel about 50 metres away. It was a short walk and well worth it (the pool and food options were impeccable) but we had hoped for these facilities to be on site.

The breakfast was at Sofitel Santa Clara and it was Another asset was that we were allowed to use pool at Santa Clara Sofitel.

The hotel was being painted during our stay but it was not a major issue.

This was an amazing find! Great staff service, the hotel was clean and very accommodating. The hotel is in the center of everything. All our favorite pick restaurants were within walking distance. It’s in the historical center and within the walls city. The hotel is across the street from the Bovedas.The best part was the Buffet breakfast(across the street at the Sofitel Santa Clara hotel)!!

Liked everything

The services provided by Hotel Santa Clara were excellent.

The Bovedas hotel facilities are basic, just for spending the night. But the room was dark, with little daylight. It was really like a boveda.

The room was huge, amazing place. You can use the Santa Clara facilities where you have a swimming pool, spa, gym, jacuzzi, bar and more. The best in town to stay if you are with

The room was spacious and quiet. Great location.

room and view Large room! breakfast at the Santa Clara Excellent breakfast Also the use of the swimmingpool of the Santa Clara is great

nothing Price quality could be a little bit better

When having breakfast one has to state that you are a guest otherwise a Street person a walking in will get a table before you.

The hostess should ask are you a guest of the hotel or a walk in....a visitor. The main hotel Santa Clara where you have breakfast does not differentiate between a guest of the hotel and a walk in a visitor.

Our room was very spacious, quiet, light and very well appointed. Having access to all of the Santa Clara facilities was wonderful. Beautiful pool area that always had plenty of shaded areas to relax in. The pool attendants were very attentive, and always willing to help with fresh towels, moving umbrellas and preparing beds etc. Amazing breakfast buffet again with the staff very attentive and pro active.

We wanted to stay for an extra week, but we could not be accommodated. Perhaps some coffee readily available in the Bovedas lobby first thing in the morning?

Bóvedas was a very nice place to stay during my time in Cartagena. In addition to being a waterfront property, the location was super convenient for getting around. You can access anywhere in the walled city quickly, or walk over to Getsemaní in about 10 minutes.It was also GREAT that I had access to the amenities at Sofitel Santa Clara, including the full breakfast buffet, pool, and spa. I had an awesome facial at the spa. The staff were always friendly and attentive. Bóvedas is a great option if you don’t necessarily need the most deluxe room possible but would otherwise like a five-star experience through accessing the amenities at the Sofitel.

brekfast , location ,the staff and the pool

the beds are not very good

love the service and friendliness and cleanliness

all was perfect

The location, friendly staff, access to hotel Sofitel

we got the worst room possible, no balcony, small kitchen without equipment not even a knife, dirty windows

The reception staff was good, polite and informative. Only issue was they didnt inform us before selling that a bottle of water is 25000cop, which is a little bit elevated, if that advised wouldnt have ordered 6 bottles. I spent 40 euros in 6 bottles of water. Pricey. Not even in Italy I was ever charged that amount in the best hotel or restaurant.

Room temperature was not too good for the outside weather. Was sweating at night.The room stwart knocked on my door at 10.30 am (when we came back from breakfast) asking if we wanted the cleaning service. When I answered that we did want it, her expression was of disappointing, which made me confused as thats what anyone staying in a hotel is actually paying for: room cleanliness on a daily basis. On addition she didnt replace the two coffee pods which we spent, neither she collected the old ones or cleaned the plate where the remaining of coffe from the pod was, instead she placed the sugars in top of the liquid and left them there. Also the shower gel container was empty since we arrived in the room. The shower was filthy, hairs from previous guests. The room floor was completely dirty, could tell from my feet absolutely black after walking few steps.Shortly said: revise your housekeeping staff... I work in hospitality, 5 stars hotel, and theres where my expectations come from.

room sizes, quietness at night, location

a little tired in places, shower door not closing properly, no USB sockets, a little chaotic at reception on occasions, the property has issues with heavy rainfall, not the rooms but the lift and hallways