Alfiz Hotel

The staff were very helpful and pleasant.

The mosquitoes were active and coming from the courtyard during breakfast.

The staff, decor and location

No complaints Very nice place if a hotel with old flare is what you're looking for

TV too small

It was really nice to have the free breakfast included but also to have the option to have breakfast at two of the other sister hotels within walking distance, which provided a little variety. We also loved that the hotel was able to accommodate our early check in request because our room was unoccupied- this allowed us to drop our bags, freshen up and immediately explore the city. We were sad to hear they plan to renovate the hotel to a more modern look, the historic charm of the hotel is what makes it so special. You feel a part of the local architecture versus modern fixtures in a historical city. We encourage the hotel to maintain its old Cartagena magic.

The WiFi was very spotty.

The building and the rooms are certainly boutique-atmospheric. There's a tiny dip pool; the rooftop jacuzzi looks out of comission.A week before arrival, I was pleasantly surprised to receive a personal reminder-email from the manager of the hotel (he manages two others as well), and he immediatelly took care of my request for a room with two seperate beds.However, I shall not return to this hotel, for two reasons.The first is structural: there is no insulating door or partition between the room itself and the bathroom-toilette, only a too-short plastic curtain. The wooden door to the toilette doesn't reach the ceiling. Consequentially every noise made while brushing teeth or using the toilette is heard in the room. Most unpleasant.The second reason is of 'formal' definition. There is neither a minibar, nor kettle-condiments for preparing hot drinks. There's also no phone to speak with reception. These are - or should be - basics in a 4-stars hotel.On our first morning, out of the blue, we were offered the option of moving to one of the other two sister hotels. The offer was rescinded 15 minutes later, before we had the opportunity to check it.Guests are allowed to have their brkfst at one of the sister hotels. We tried all three; the best - at Casona Porvenir.

Excellent location and outstanding staff!

Very small pool and pool area in the second floor. The roof top has a spa/hot tub, but it wasn’t working. Considering the hot weather, the hotel should seriously consider replacing the rooftop spa or as they call it “the jacuzzi”.

Location was great, very central and close to everything. Breakfast was also very tasty and fresh. Also felt very safe and staff was very attentive.

Wifi was a bit slow and lagged at times.

The hotel is a lovely, small hotel with 8-10 rooms, so it felt personal and home-y. The Family room is a great space and it served us well to have a living room to hang out in. The room itself is beautifully furnished with old furniture. The upstairs bedroom gets a lot of light from the large windows. My only quarrel with it is that the upstairs bathroom is small and the whole thing gets wet when you shower, but that’s a small challenge.

The breakfast service at the hotel itself is quite poor; for instance, we asked for hot chocolate (which is on the menu) and were given coffee and kept being told it was chocolate. My mother cannot drink caffeine so this was very concerning. However, you can have breakfast at partner hotels 3-4 mins away for free, and I’d recommend doing that.

The hotel is very quiet. You will have the best sleep of your life in their fabulous beds. We rented three rooms and they were all beautifully decorated and comfortable.

The pool is small just to take a cooling dip.

Location was perfect and the staff were extremely accommodating. Sheik Rojas went out of his way to ensure my stay was pleasant one. The room was very pleasing on the eye, I was very surprised.

Only negative was the guest policy however I knew beforehand therefore wasn’t an issue. I would recommend this hotel as the best one I have stayed in so far in Cartagena.

Too much street noise

Thre.place is too loud. A construction crew was jack hammering after 10 pm at night and the staff would not move my room. There is a park about 100 meters away with a drum dance group that is so loud until 9 at night. Place is old and way too noisy. Staff was ok. But not worth the money.

We loved everything from the moment you arrive, they welcome you with a family atmosphere and a spectacular drink. The people are super attentive and willing to help you with everything. I would return without thinking twice: highly recommended.

We liked all about it, the location, breakfast, staff with good service and recommendations, the large stylish room.

The pool is very small so only to refresh oneself and we could use more plugs for phones and laptops near our nightstands.

It's an amazing choice if you have the budget. I stayed just one night, and it was amazing. The hotel is near the city's main entrance (The Clock Tower). The room was spacious and very comfortable. The breakfast was more than great, as you have many options to select from. I loved the history of the hotel, its design, architecture, and amazing decor. It's worth splurging on, even if for one night.

I can't think of anything I didn't like about the hotel

Alfiz is an amazing property. Given that people have been living there since 1777 it was like experiencing history: not quite time travel as we had electricity and plugs to recharge devices. The breakfast will be custom made to your specific tastes by an excellent cook and delightful serving staff. The location was fabulous for exploring Centro, eating in great restaurants, and catching early morning catamaran trips to the Rosarios.

We were advised by the Manager long before our arrival that the 2 level junior suite might be difficult for the seniors that we are. I wanted the experience anyway. However, the steps are dimly lit & while I was very careful somehow in the morning I still managed to fall down the suspended stairs where the steps become very narrow on the turn. Luckily it was mostly my pride that was hurt, not my body so much. I just think I should caution others nearing their 80s that maybe it would be wise to reserve one of their other rooms that do not have a mezzanine bedroom. You’ll still get the wonderful experience of this hotel.

Charming and cozy boutique hotel. Amazing staff and very clean. Breakfast was delicious.

The Hotel was clean, comfortable and well located. The staff were welcoming and helped us with problems we had when we arrived going out of their way to make sure we had everything. The breakfast was the best we had on our trip and we stayed at several different hotels. The decor was tasteful and interesting with lovely touches here and there. They helped us with our transport when we left and we were sorry to leave.

There was nothing we did not like.

The hotel is a gem, the decor of the rooms and common areas is outstanding and the staff is superb. The attention to detail makes it also classy: nice tableclothes and china. Also, very important: location, location, location.

That I had to leave

This was the best hotel we stayed in during our trip to Colombia, and I wish we'd stayed there our whole time in Cartagena! Everything was wonderfully comfortable and welcoming, from the friendly and helpful staff to the free coffee in the lovely library, the strong Wi-Fi, the cleaning service, the comfortable bed and beautiful room to the absolutely gorgeous bathtub. The location was also excellent. The breakfast was very good. It was totally worth it, and really made us feel at home.

Really nothing!

wonderful place, really beautiful, clean, quiet, well located, great staff