Ermita, Cartagena, a Tribute Portfolio Hotel

very poor experience, absolutely not Bonvoy standard

hotel, facilities, staff, location

Nice building and interior

Old and outdated and no windows in the room. The bathroom had no pressure under the shower. Would expect more from the brand.

Personal excellent. Very helpful specially David the doorman and personal from reception.

Location not so good

The staff. Hey David!

Noisy, but I knew that going in. Also the restaurants are mediocre.

Location, size of rooms and staff very friendly. It was and overall GREAT stay.

Nothing was bad..

Breakfast was very good. I liked being outside the walled city because it was quieter but close enough.

Shower pressure could have been stronger but that’s minor.

It’s was very clean and the staff was very helpful

Elevator were not very spacious

Staff were very friendly

They were painting the walls opposite to our room which let toxic fumes into the room everytime I opened the door

We only stayed one night instead of the three we booked due to the continuous rain at the oceanfront hotel. Negotiated a two night charge and two night credit for nights already charged. I have not seen that credit on my credit card yet.

Very nice hotel (I thought the pictures were 3D-rendering but the hotel actually really looks like on the pictures). The restaurant was good, the breakfast was great, the cocktails in Biblioteca were inspiring :)

The pool was closed for an entire day, a bit disappointing. Also the beach is a wild beach.

Smelled and looked amazing staff was great

The trash can in the bathroom was dirty And the water in the shower pooled where you step in

From check in to check out every person I came into contact with that worked for the hotel was amazing!!! The names I remember are: Oscar, Wilmar, Dawis, Steven, and Yercelis. They all made my birthday trip extremely special. I appreciated the ease of booking transportation from the front desk. the breakfast was amazing! located extremely close to everything.

The property is exactly as pictured.

My refrigerator didn’t work and had an odd smell in the room

Boutique hotel right outside the old city. Loved the pool and staff. The concierge helped us make all of our dinner reservations and outings. Rooms are very clean and modern. Great place to watch sunset and have drinks.

No complaints

In walking distance of the old walled city !

No hot water . Pool closed early in my opinion

The guy att the door makes everything easy, very observant and helpfull.Kitchen staff is fantastic.

They could use better coffe mugs its easier to carry instead of cups

The hotel has a nice boutique feel to it. The check in process and hospitality was excellent. The only snafu was that one of the rooms was registered by the hotel in another family members name and that resulted in some emails back and forth. The location is close enough to the old town but not in it, that worked well for us. The rooftop terrace had a nice vibe too

Taxi’s could be a bit cumbersome to get so perhaps greater frequency of the shuttle (currently runs once an hour). The pool deck ran out of towels. Not sure if that was a one of occurrence or happens more frequently. I thought the cocktails on the roof deck (at least the margarita was passable. The bartender was very helpful in trying to improve it, but it could still do with improvement.

Very modern rooms

a little noisy because of road traffic and lack of insulation . it is a mid tier property and would stay here again

I liked the service and the decor

The rooms are very noisy and the worst part is that they held a wedding party with music blasting until 3am and it was impossible to sleep! It was outrageous!

Location was close to the Old Town. There was a beach across the street and it was a ten minutes drive to the airport. Staff was friendly and the room/bed was comfortable.

There was no hot water during my stay. Also, shower tiles were slippery. They should consider switching out the tiles or putting in some grab bars. The towels were a bit rough. Perhaps switching towels out or using fabric softener