Hotel Cartagena Premium

It was very clean and breakfast was ok

The Front desk charged me to allow friends to come to my room… This is unacceptable

The room was alright. The bed was good, comfy. It had a balcony and I could see a bit of the ocean. The location was very good, walking distance to restaurants and the beach and other places. I love that they served 3 meals a day and the food was delicious!!! I enjoyed my stay and would stay again but in a higher floor. On the top they have a pool and the view is awesome!!! I loved it.

Well the room was small, not the way I imagine it. When I went to open the sliding door to the balcony it wouldn't open. Until after pulling and pushing the door I notice it was like off the rail, after that was fix the door was ok. It didn't have a coffee machine or a microwave, but it did have a small fridge at least that was helpful. My room didn't have any dresser like where to put the clothes it did have hangers but I just left the clothes inside my luggage. They would also give one towel per person and then take it to wash it, so we would stay with no towel until the lady would come back with a clean towel so if I wanted to shower I couldn't, I would have to wait. That was kind of weird. Other hotels I have stayed at the room has like additional towels. But if you tell the cleaning lady she's nice and will bring you a clean towel.

There is nothing good about it. If anyone is thinking of going here, please do not go. It is completely different from the pictures, there is no water, no air conditioning, no towels. Some of the furniture is broken, and it has not been cleaned at all. All the pictures posted by the hotel are fake.

Never book here. I paid for this place and had to find another hotel. It was really bad. Don't be fooled by the pictures, everyone.

Location was great

- Bathroom was too small, legs hit the wall- no shampoo, no soap- TV didn’t work- Window/doors without lock

The location

Everything was really really bad, from the rooms to the service, the breakfast was the worst I ever seen.

It has a nice sea and city view.

It looks more like a love hotel than a hotel. Parece más un motel que un hotel.

Nothing really

Property was dirty , room was very uncomfortable , noisy and unsafe feeling

The pictures are false and a lié. They do not look the same as the pictures. Bad service and terrible rooms. So old.

Terrible rooms look like 100 years old

Location

Air conditioning no strong enough, room was too unconfortable to sleep

Nothing at all , everything was horrible .picture from the place are false… will never stay There again.

Rooms where dirty, the paint was horrible the beds had mold .. there ac didn’t work properly. The customer services and the staff where rude..the food was the worst.. I don’t recommend it to nobody.. I could not sleep..

What's nothing like the picture

The AC wasn't working. I waited 2 days for repair. Also I rented four bed and they took one from me without on my permission. They charged me to have a visitor. The room door was broken. No refrigerator, toilet seat broken Sliding door hard to open no handle And You can hear the air coming through the window because it's crack. Mattress has stains in dirty. I talked to a customer service named veruka Complish nothing and will not reverse my money back to get Another room or hotel.

Dirty, uncomfortable and hot

The hotel is old and not taken care off. The walls were dirty, the bathroom was outdated and there were cockroaches. The bed was old, hard and uncomfortable. The room was too hot and the air conditioning remote was out of order.

The bathroom was small. The food and location were very nice

The bathroom was very small

The breakfast is ok, but the lunch and dinner is not good .Cartagena has a lot of very good restaurants, stores, beautiful places, disco, pubs, to visit! I took a picture of delicious food out side the hotel.

The location

The breakfast, dinner and lunch were delicious! The view from the pool was awesome!!!

They could improve the painting of the walls, this is maintainance of the facilities. The bathroom was empty, they could include cleaning issues.

Swimming pool,meals

Nobody spoke English

The only thing that I liked was the location, otherwise , i would no come back here.

The room wasn't very clean, it had some black stains on the wall that look like black mold, they didn't put towels one they and i had to wait to take a shower. Nevertheless, the staff wasn't veru helpful.

The view by the pool and restaurant area with food its was Ok

Make The room was not clean when I arrived. Room have the bathroom very smaller and at the shower the curtain tube was broken, the sink area was dirty and got a cracks on the side. The bathroom area is very small and uncomfortable I request upgrade the room to the staff and speak with the manager. Manager never contact me and wait about more than hour and never get answer from the manager, just all rooms are like that. And I don't think the travel person need get those expectation from the hotel staff and hard time to get better accommodation or upgrade room. The towels never get on time but knock at the door and wake me up at 8 am to pick up the dirty towels and never gave me the clean. Wait for the towels 4 hours. I reccomend bring your own and dont need to wait for them and get a bath when they want due a long period of time to get a towel. Also in the pictures at website only bed, pool, food and ocean view. The rest of the room they dont want customer see it due bad shapeHope can change for better experience and customer expectations.

centrally located, but the facility in general poorly designed.

rooms with concrete beds and night stands, phone not working, AC throw ice and water getting the beds wet, the bathroom had absolutely no finish details, the faucets completely lose, the shower curtain allow water to pour out of the tub (short), getting towels was like pulling teeth, doors did not close properly allowing bugs to get in, a safe that did not work,….and much, much more.

just the location

it was dirty, the ac didn’t work, the only left us one towel, the cleaning lady took a plastic bag with my socks and I lost them.