Keys Select by Lemon Tree Hotels, Ludhiana

Front desk staff very nice and helpful rohit helped us with everything

Cleanliness and friendly staff

The mattress was sagging and uncomfortable

Reasonably good, value for money

Additional breakfast charged at very high rate. There were no tissue papers in room. The additional hand towel asked was not given, instead full bath towel was provided.

Steeply priced for a very basic comfort hotel

Cleanliness standard poor and location of the hotel and its compound very badly managed. Pigeon shit everywhere

The location was a little outside of the city, and while that in itself is not a negative, because there was so much of congestion and noise within the city, this hotel's location allowed for so much quietude. The reception was nice, the staff were nice, the check-in was smooth. The rooms were spacious, and facilities fabulous.

The breakfast took time to be refilled / restocked. The team seemed clueless about handling the demand, and were struggling to get going, from the moment the buffet started. The crowd seemed continual, and hence they may have been overwhelmed, but it doesn't really justify taking so long to serve an omelette or a plain dosa, does it?

MY EXPECTATIONS FOR THIS HOTEL WERE ABOVE PAR .. THE STAFF FROM THE RECEPTION TO THE DINING AND THE DOOR MAN WERE VERY CORTEOUS . THE BUFFET WAS ALSO VERY GOOD .

HOUSE KEEPING COULD BE A BIT BETTER

Very slow service of Resturant and costlier food items

small rooms, costly food.

Starting from the Reception Guy Mr. Vishal, he was the one because of whom we checked in Lemon tree, while our travel we were skeptical for the property where to stay, but during the night of travel he was in constant touch and didn't let us dilute the idea of lemon tree. Big thanks to him. Then the morning breakfast, chef Ravinder and his team specially Niharika served us really well or i should say fed us really well. We first time travelled with our 9 months kid but at lemon we faced no challenge at all & also they didn't charged for it. The house keeping guys Suman & Krishna pal took very good care of us. We asked for milk they provided us multiple times, they cleaned the mess our kid created whole day. Always available on one ring. Even the Guards Mr. Subhash & Mr. Suresh, they were also well mannered and sweet people. In all i would say staying in Lemon Tree i didn't Heard "no" for anything.

nothing as such

Location

Size of the room and temparature control

Staff service and cleanliness.

Poor noise insulation between rooms and from the main road.

Location

The rooms are over expensive. Just the normal hotel rooms. The price they are charging is too much. No carpeting in rooms and moreover the booking.com drained in this booking by locking it for 1 adult only and I had to pay extra money for 1 persons

Bedding and pillows.

1 degrees temperature and no heating system. They provided a heater but that was not sufficient.

Cleaniness

Low paid staff with 12 he shift

Hotel Manger Sanjiv Thakur was quite a professional and great person to deal with

Internet and TV

Location

Receptionist behav and take extra charges

It was in prime location.

Foul smell, rooms were very small and you can find dust where ever you want, stained bedsheets and the chair which was there in the room, it was having some fungal and white patches all over it.

Wide selection of food and freshly made on request.

There were issues in the 2nd room with the hot water. There was no feedback on the complaint that the issue had been dealt with

Absolutely fine.....Good, bog standard 3* verging on 4.

Had to move room as AC stopped working.

All the staff were very good & helpful.The choice of food was excellent, and staff Ankuj Kumar and Dixsha Thakur were also very helpful.Very clean hotel.Security staff was also helpful.

All was good and nothing negative.

Room cleaning is ok but service is very low degrade

room is not open with key ask many time to reception